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Bowman Williams

IT Engineer - Managed Services (Columbia) Job at Bowman Williams in Columbia

Bowman Williams, Columbia, MD, US

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IT/ System Engineer (Level 2, 2.5, or 3) Managed Services | Columbia, MD

Salary: $85,000$120,000 + Benefits (dependent on level of experience)

A growing Managed Service Provider (MSP) in Columbia, MD is seeking a System Engineer to serve as the top escalation point for their help desk. This is a client-facing, support-focused role where youll handle advanced troubleshooting, mentor junior techs, and provide onsite support at client locations (~25% local travel).

This position is ideal for an experienced engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and values both technical depth and customer interaction.

What Youll Do:

  • Act as the highest-level escalation point for inbound tickets and calls
  • Own tickets end-to-end, escalating to vendors only when necessary
  • Troubleshoot across a wide range of technologies, from desktops to advanced networking and cloud
  • Configure and manage client backups
  • Mentor L1 and L2 engineers, setting standards for documentation and client communication
  • Provide onsite support for escalations, upgrades, and client visits (~25%)
  • Maintain documentation and time entries in Autotask (or similar PSA)
  • Partner with leadership to address recurring issues and improve processes

What You Bring:

  • MSP industry experience is required
  • Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD)
  • Windows Server & Virtual Servers
  • Networking & Security (SonicWall firewalls, HP switches, VLANs, VPNs, routing basics)
  • Experience with Autotask (or similar PSA/RMM tools)
  • Excellent communication skills; able to simplify technical concepts for non-technical users
  • Proven ability to mentor and support junior engineers
  • Reliable transportation for local client visits (~25%)
  • Must pass background check and drug screen

Compensation & Benefits:

  • Salary: $85K$120K
  • Benefits: Medical, Dental, Vision (partial coverage) + 401(k)
  • PTO: 2 weeks PTO + 1 week sick
  • Mileage reimbursement: $0.70 per mile