Bowman Williams is hiring: IT Engineer - Managed Services (Columbia) in Columbia

IT/ System Engineer (Level 2, 2.5, or 3) Managed Services | Columbia, MD Salary: $85,000$120,000 + Benefits (dependent on level of experience) A growing Managed Service Provider (MSP) in Columbia, MD is seeking a System Engineer to serve as the top escalation point for their help desk. This is a client-facing, support-focused role where youll handle advanced troubleshooting, mentor junior techs, and provide onsite support at client locations (~25% local travel). This position is ideal for an experienced engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and values both technical depth and customer interaction. Troubleshoot across a wide range of technologies, from desktops to advanced networking and cloud Configure and manage client backups Provide onsite support for escalations, upgrades, and client visits (~25%) Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD) Windows Server & Virtual Servers Networking & Security (SonicWall firewalls, HP switches, VLANs, VPNs, routing basics) Proven ability to mentor and support junior engineers Reliable transportation for local client visits (~25%) Benefits: Medical, Dental, Vision (partial coverage) + 401(k) Mileage reimbursement: $