Stanford Health Care
Patient Access Representative I (Float Pool, 10-hr Rotating Shifts)
Stanford Health Care, Palo Alto, California, United States, 94306
Patient Access Representative I (Float Pool, 10‑hr Rotating Shifts)
Join Stanford Health Care as a Patient Access Representative I, working 10‑hour rotating shifts in the Float Pool. This entry‑level role is part of our Patient Access Services team, responsible for patient admissions and registration functions.
Brief Overview The Patient Access Services job is responsible for completing patient admissions and registration functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services. Handles routine customer service inquiries and concerns. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements.
What You Will Do
Assure secure handling and accurate recording of payments collected at the point‑of‑service delivery.
Build a foundational understanding of the different health insurance coverage options and related procedures.
Handle routine/simple patient escalations and perform service recovery.
Escalate any advanced or complex registrations to a more experienced team member.
Greet patients and begin the registration process; maintain professional communication with various PAC staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services rendered at Stanford Medical Center (telephone, email, or in‑person).
Meet weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
Provide excellent customer service to all individuals with whom the employee has contact.
The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.
Education Qualifications
High school diploma or GED equivalent.
Experience Qualifications
One (1) year of progressively responsible and directly related work experience.
Required Knowledge, Skills and Abilities
Language: Bilingual preferred (English and Spanish).
Ability to speak and write effectively at a level appropriate for the job.
Ability to work well with individuals at all levels of the organization.
Knowledge of computer systems and software used in functional area.
Knowledge of Medical Terminology such as Medicare, Medi‑Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).
Licenses and Certifications
None
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale Generally starting at $31.30 – $35.25 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider – Hospitals and Health Care
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Brief Overview The Patient Access Services job is responsible for completing patient admissions and registration functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services. Handles routine customer service inquiries and concerns. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements.
What You Will Do
Assure secure handling and accurate recording of payments collected at the point‑of‑service delivery.
Build a foundational understanding of the different health insurance coverage options and related procedures.
Handle routine/simple patient escalations and perform service recovery.
Escalate any advanced or complex registrations to a more experienced team member.
Greet patients and begin the registration process; maintain professional communication with various PAC staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services rendered at Stanford Medical Center (telephone, email, or in‑person).
Meet weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
Provide excellent customer service to all individuals with whom the employee has contact.
The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.
Education Qualifications
High school diploma or GED equivalent.
Experience Qualifications
One (1) year of progressively responsible and directly related work experience.
Required Knowledge, Skills and Abilities
Language: Bilingual preferred (English and Spanish).
Ability to speak and write effectively at a level appropriate for the job.
Ability to work well with individuals at all levels of the organization.
Knowledge of computer systems and software used in functional area.
Knowledge of Medical Terminology such as Medicare, Medi‑Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).
Licenses and Certifications
None
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale Generally starting at $31.30 – $35.25 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider – Hospitals and Health Care
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