Implementation Specialist (SaaS Healthcare)

Join to apply for the Implementation Specialist (SaaS Healthcare) role at Dossier Join to apply for the Implementation Specialist (SaaS Healthcare) role at Dossier Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals. We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes. Requirements Job Responsibilities Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations Train customers on the use of the software, including best practices and workflow optimization Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process Coordinate collaboratively with internal teams to meet project milestones Ensure a smooth transition from implementation to Customer Success Qualifications Bachelor's degree 2+ years software implementation experience Experience in a healthcare setting definitely a PLUS Skills Project Management Critical thinking and problem-solving Strong time management and organization Excellent verbal and written communication Empathy Customer Service mindset and focus Curiosity and self-motivation Confidence and resilience Benefits We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!?! 401(k), Unlimited PTO, Health Insurance and.... 100% remote! You can work from ANYWHERE! Salary Range: $50,000-$60,000 per year Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Dossier by 2x Get notified about new Implementation Specialist jobs in Palo Alto, CA . ServiceNow Implementation Specialist GRC/IRM Senior Technical Program Manager- ServiceNow Implementation Implementation Project Manager (Software) (Entry Level) Senior Member of Technical Staff - Sr. Implementation Delivery Consultant Pleasanton, CA $100,000.00-$165,000.00 1 week ago Sr Manager Strategic Implementation - US Based Remote IT Infrastructure Implementation Manager Sunnyvale, CA $143,000.00-$210,000.00 4 days ago QA Test Coordinator (PeopleSoft Time and Labor Implementation) Mountain View, CA $35.00-$47.00 4 days ago Manager, Technical Account Implementation San Jose, CA $165,000.00-$195,000.00 1 week ago Redwood City, CA $114,500.00-$143,000.00 2 weeks ago San Mateo, CA $80,000.00-$165,000.00 3 weeks ago ServiceNow ITOM Implementation Senior Associate San Jose, CA $74,100.00-$147,800.00 1 week ago Sunnyvale, CA $134,000.00-$198,000.00 1 week ago Program Manager - Implementation, Professional Services San Jose, CA $130,000.00-$140,000.00 5 days ago Project Managers - Software Implementation San Francisco Bay Area $105,000.00-$130,000.00 2 weeks ago Alameda, CA $128,000.00-$256,000.00 2 hours ago Senior Member of Technical Staff - Sr. Implementation Delivery Consultant Senior Implementation Manager (Telephony, UCaaS, CCaaS) San Mateo, CA $80,000.00-$137,000.00 2 months ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr