Priority Dispatch
Software Support LowCode Specialist
Priority Dispatch, Salt Lake City, Utah, United States, 84193
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Software Support LowCode Specialist
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Priority Dispatch Corporation 1 day ago Be among the first 25 applicants Join to apply for the
Software Support LowCode Specialist
role at
Priority Dispatch Corporation Description
This position provides hands-on support for client projects, and network administration. Leads, directs, and assists with all levels of I.T. support for clients and internal teams while troubleshooting, diagnosing, and resolving technical problems. This role operates on a hybrid work model. Description
This position provides hands-on support for client projects, and network administration. Leads, directs, and assists with all levels of I.T. support for clients and internal teams while troubleshooting, diagnosing, and resolving technical problems. This role operates on a hybrid work model.
Responsibilities
Answer Priority Solutions (PSI) support phone calls/emails during business hours and scheduled out of hours assisting with LowCode support Perform LowCode implementations Assist with all tiers of clients needs via Salesforce incoming cases following the policy for the department. Perform acceptance testing on new product releases Create bug reports for QA/DEV, test ALPHA & RC fixes, and write Proofs with your department supervisor Assist in training Tier 2 agents on Tier 3 subject matter (succession planning and business continuity) Coach the QA analysts in performing testing on LowCode and related workflows Participate in coaching 1-on-1 sessions with supervisor Training (Listening to calls, reviewing case history, testing logic etc.) When not busy with PSI related work, assist answering Priority Dispatch (PDC) support phone calls during business hours, assisting our clients with all tiers of support related requests Assist the PSI Protocol development and Protocol engine specialist with update requests to protocols, scripts and ENC files as part of a succession planning and business continuity initiative. All other duties as assigned
Qualifications
Qualifications:
Minimum 12 Months of prior Tier 3 experience is required before being promoted to LowCode Specialist 24 Months of prior Tier 3 support experience is preferred before being promoted to LowCode Specialist role SQL Database knowledge: How to navigate, perform a query, run scripts, define an instance, a table, understand various roles, users, and security levels affect the DB
Essential Job Functions/Physical And Other Requirements
The ability to communicate technical information into an easy to understand way Proactively manage support queries and follow up diligently An average of 2.5 or higher score for all defined Intermediate & Advanced skills Answers the phone and closes support cases at a reasonable frequency as determined by management. Attend team meetings This is a typical office job which requires the ability to sit for long periods of time at a desk with occasionally moving, standing, and walking. Requires use of arms, hands, or fingers, in handling or manipulating a computer Work environment is comp osed of moderate noise (examples: business office with computers and printers, light traffic)
Our Company
As one of Utah's Top Places to work, Priority Solutions Inc. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Solutions Inc. (PSI)is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.
Priority Solutions Inc. (PSI) provides comprehensive, integrated triage solutions for EMS and general Nurse Triage centers. We incorporate the ECNS System approved by the International Academies of Emergency Dispatch in all our products. PSI offers LowCode software, as well as an Emergency use Hardcopy version, AQUA quality improvement software, training, consulting, and Academy accreditation support.
Equal Employment Opportunity Employer Click here to view the Federal EEO poster:
Seniority level
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Entry level Employment type
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Software Support LowCode Specialist
role at
Priority Dispatch Corporation 1 day ago Be among the first 25 applicants Join to apply for the
Software Support LowCode Specialist
role at
Priority Dispatch Corporation Description
This position provides hands-on support for client projects, and network administration. Leads, directs, and assists with all levels of I.T. support for clients and internal teams while troubleshooting, diagnosing, and resolving technical problems. This role operates on a hybrid work model. Description
This position provides hands-on support for client projects, and network administration. Leads, directs, and assists with all levels of I.T. support for clients and internal teams while troubleshooting, diagnosing, and resolving technical problems. This role operates on a hybrid work model.
Responsibilities
Answer Priority Solutions (PSI) support phone calls/emails during business hours and scheduled out of hours assisting with LowCode support Perform LowCode implementations Assist with all tiers of clients needs via Salesforce incoming cases following the policy for the department. Perform acceptance testing on new product releases Create bug reports for QA/DEV, test ALPHA & RC fixes, and write Proofs with your department supervisor Assist in training Tier 2 agents on Tier 3 subject matter (succession planning and business continuity) Coach the QA analysts in performing testing on LowCode and related workflows Participate in coaching 1-on-1 sessions with supervisor Training (Listening to calls, reviewing case history, testing logic etc.) When not busy with PSI related work, assist answering Priority Dispatch (PDC) support phone calls during business hours, assisting our clients with all tiers of support related requests Assist the PSI Protocol development and Protocol engine specialist with update requests to protocols, scripts and ENC files as part of a succession planning and business continuity initiative. All other duties as assigned
Qualifications
Qualifications:
Minimum 12 Months of prior Tier 3 experience is required before being promoted to LowCode Specialist 24 Months of prior Tier 3 support experience is preferred before being promoted to LowCode Specialist role SQL Database knowledge: How to navigate, perform a query, run scripts, define an instance, a table, understand various roles, users, and security levels affect the DB
Essential Job Functions/Physical And Other Requirements
The ability to communicate technical information into an easy to understand way Proactively manage support queries and follow up diligently An average of 2.5 or higher score for all defined Intermediate & Advanced skills Answers the phone and closes support cases at a reasonable frequency as determined by management. Attend team meetings This is a typical office job which requires the ability to sit for long periods of time at a desk with occasionally moving, standing, and walking. Requires use of arms, hands, or fingers, in handling or manipulating a computer Work environment is comp osed of moderate noise (examples: business office with computers and printers, light traffic)
Our Company
As one of Utah's Top Places to work, Priority Solutions Inc. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Solutions Inc. (PSI)is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.
Priority Solutions Inc. (PSI) provides comprehensive, integrated triage solutions for EMS and general Nurse Triage centers. We incorporate the ECNS System approved by the International Academies of Emergency Dispatch in all our products. PSI offers LowCode software, as well as an Emergency use Hardcopy version, AQUA quality improvement software, training, consulting, and Academy accreditation support.
Equal Employment Opportunity Employer Click here to view the Federal EEO poster:
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Public Safety Referrals increase your chances of interviewing at Priority Dispatch Corporation by 2x Get notified about new Software Support jobs in
Salt Lake City, UT . SaaS Sales Executive - (OTE $175,000/year USD), CXT Software
Customer Service Specialist (part-time multiple sites)
Technical Support Specialist Tier 2 (Seminaries & Institutes)
Salt Lake City, UT $29.00-$45.00 2 weeks ago SaaS Account Manager (OTE $150,000/year USD) - CXT Software
Customer Service Technical Support Representative
Salt Lake City, UT $60,000.00-$70,000.00 1 day ago Midvale, UT $38,000.00-$42,000.00 2 weeks ago South Jordan, UT $20.00-$21.00 2 weeks ago Salt Lake City, UT $49,313.00-$76,500.00 5 days ago Information Technology Help Desk Technician
Salt Lake City, UT $22.00-$25.00 2 days ago South Jordan, UT $22.00-$25.00 2 weeks ago Murray, UT $82,370.00-$100,675.00 2 weeks ago South Jordan, UT $20.00-$21.00 2 weeks ago Information Technology Technical Support
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Salt Lake City, UT $105,000.00-$150,000.00 3 days ago West Valley City, UT $75,000.00-$95,000.00 1 week ago Salt Lake City, UT $50.00-$60.00 1 week ago Salt Lake City, UT $50,000.00-$60,000.00 1 month ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr