Ikuto
Onboarding & Implementation Lead Marketing Technology (B2B SaaS) (San Mateo)
Ikuto, San Mateo, California, United States, 94409
Onboarding & Implementation Lead
Marketing Technology (B2B SaaS)
Location:
San Mateo, CA (Hybrid
3 days in office) Type:
Full-time Experience:
~37 years
The role Were hiring an Onboarding & Implementation Lead to help B2B marketing teams successfully adopt a fast-growing AI platform and see real value early.
This role sits at the intersection of
marketing, technology, and customer delivery . Youll work hands-on with new customers during onboarding, helping them design their first campaigns, configure integrations, and translate the platform into meaningful go-to-market outcomes. This is a
post-sales, consultative role . You wont just be enabling features
youll be advising marketing teams on how to use the product effectively from day one.
What youll be doing Lead onboarding for new B2B customers, from kickoff through early adoption Partner with demand gen, product marketing, and growth teams to shape initial campaigns Guide customers on campaign structure, messaging workflows, and activation strategy Configure and support integrations with tools like HubSpot, Marketo, Salesforce Run working sessions, check-ins, and hands-on setup calls with customers Help customers reach first ROI as quickly as possible Collaborate with Sales to understand customer context and tailor onboarding plans Share customer feedback and real-world use cases with Product and Engineering
What were looking for Were particularly interested in candidates who bring
real marketing domain exposure , for example: Experience working closely with
B2B marketing teams
(demand gen, product marketing, growth, lifecycle) Background in
marketing technology or sales technology
environments Familiarity with campaign-based thinking: audiences, channels, messaging, activation Comfort configuring and working inside tools like HubSpot, Marketo, Salesforce
Alongside that, youll likely have: 37 years in a customer-facing SaaS role (implementation, onboarding, solutions consulting, customer success engineering, etc.) A consultative, hands-on approach to customer work Strong communication skills and confidence advising customers Comfort operating in a fast-moving, early-stage environment
What this role is
not Not a pure marketing role Not a support or ticket-driven CSM position Not a pre-sales solutions architect role Not a long-term account management or renewals role
Why join Early-stage, VC-backed AI company building for modern B2B marketing teams High ownership role with direct influence on customer success and product direction Close collaboration with founders, product, and engineering In-office culture with flexibility and pace
Helpful backgrounds (not requirements) Martech / salestech SaaS Post-sales solutions or implementation roles Marketing operations, growth ops, or GTM-adjacent roles Consulting or solutions backgrounds with marketing exposure
Marketing Technology (B2B SaaS)
Location:
San Mateo, CA (Hybrid
3 days in office) Type:
Full-time Experience:
~37 years
The role Were hiring an Onboarding & Implementation Lead to help B2B marketing teams successfully adopt a fast-growing AI platform and see real value early.
This role sits at the intersection of
marketing, technology, and customer delivery . Youll work hands-on with new customers during onboarding, helping them design their first campaigns, configure integrations, and translate the platform into meaningful go-to-market outcomes. This is a
post-sales, consultative role . You wont just be enabling features
youll be advising marketing teams on how to use the product effectively from day one.
What youll be doing Lead onboarding for new B2B customers, from kickoff through early adoption Partner with demand gen, product marketing, and growth teams to shape initial campaigns Guide customers on campaign structure, messaging workflows, and activation strategy Configure and support integrations with tools like HubSpot, Marketo, Salesforce Run working sessions, check-ins, and hands-on setup calls with customers Help customers reach first ROI as quickly as possible Collaborate with Sales to understand customer context and tailor onboarding plans Share customer feedback and real-world use cases with Product and Engineering
What were looking for Were particularly interested in candidates who bring
real marketing domain exposure , for example: Experience working closely with
B2B marketing teams
(demand gen, product marketing, growth, lifecycle) Background in
marketing technology or sales technology
environments Familiarity with campaign-based thinking: audiences, channels, messaging, activation Comfort configuring and working inside tools like HubSpot, Marketo, Salesforce
Alongside that, youll likely have: 37 years in a customer-facing SaaS role (implementation, onboarding, solutions consulting, customer success engineering, etc.) A consultative, hands-on approach to customer work Strong communication skills and confidence advising customers Comfort operating in a fast-moving, early-stage environment
What this role is
not Not a pure marketing role Not a support or ticket-driven CSM position Not a pre-sales solutions architect role Not a long-term account management or renewals role
Why join Early-stage, VC-backed AI company building for modern B2B marketing teams High ownership role with direct influence on customer success and product direction Close collaboration with founders, product, and engineering In-office culture with flexibility and pace
Helpful backgrounds (not requirements) Martech / salestech SaaS Post-sales solutions or implementation roles Marketing operations, growth ops, or GTM-adjacent roles Consulting or solutions backgrounds with marketing exposure