Ampstek
Senior Consultant SSPA Escalations Specialist (Bellevue)
Ampstek, Bellevue, Washington, United States, 98009
Role: Senior Consultant
SSPA Escalations Specialist Location: Bellevue, WA (Remote will work) Job Type: Contract
About the Role We are hiring a Senior Consultant / SSPA Escalations Specialist for our client, Microsoft, supporting the US geography. The role focuses on managing escalations related to data privacy, supplier security, and compliance under the Supplier Security & Privacy Assurance (SSPA) program.
Roles & Responsibilities Deliver services in alignment with the Supplier Security & Privacy Assurance (SSPA) Program Guide and all associated DTPs/SOPs/KAs. Identify opportunities to schedule calls/meetings with suppliers or internal teams to expedite delivery and reduce lead times. Conduct quality checks and provide refresher training to team members as needed. Provide expert-level support in compliance and audit requirements (DPR, INA, SAAS, PCI). Maintain and exceed SLA and KPI targets consistently. Support the team in creating or updating DTPs/SOPs/KAs and perform UAT for internal and external tools.
Qualifications & Experience Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations. Experience in customer support and ticket management preferred. Preferred certifications: CIPP or CISSP. Strong analytical, logical, and problem-solving skills with proven customer-facing experience. Ability to collaborate effectively with international, cross-functional teams
Thanks Rakesh Pathak | Senior Technical Recruiter Phone: 609-360-2642 Rakesh.pathak@ampstek.com| www.ampstek.com https://www.linkedin.com/in/rakesh-kumar-pathak-00b039167/
SSPA Escalations Specialist Location: Bellevue, WA (Remote will work) Job Type: Contract
About the Role We are hiring a Senior Consultant / SSPA Escalations Specialist for our client, Microsoft, supporting the US geography. The role focuses on managing escalations related to data privacy, supplier security, and compliance under the Supplier Security & Privacy Assurance (SSPA) program.
Roles & Responsibilities Deliver services in alignment with the Supplier Security & Privacy Assurance (SSPA) Program Guide and all associated DTPs/SOPs/KAs. Identify opportunities to schedule calls/meetings with suppliers or internal teams to expedite delivery and reduce lead times. Conduct quality checks and provide refresher training to team members as needed. Provide expert-level support in compliance and audit requirements (DPR, INA, SAAS, PCI). Maintain and exceed SLA and KPI targets consistently. Support the team in creating or updating DTPs/SOPs/KAs and perform UAT for internal and external tools.
Qualifications & Experience Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations. Experience in customer support and ticket management preferred. Preferred certifications: CIPP or CISSP. Strong analytical, logical, and problem-solving skills with proven customer-facing experience. Ability to collaborate effectively with international, cross-functional teams
Thanks Rakesh Pathak | Senior Technical Recruiter Phone: 609-360-2642 Rakesh.pathak@ampstek.com| www.ampstek.com https://www.linkedin.com/in/rakesh-kumar-pathak-00b039167/