Ampstek
Job Description: Senior Consultant
SSPA Escalations Specialist Location: Bellevue, WA (Remote will work) Contract About the Role We are hiring a Senior Consultant / SSPA Escalations Specialist for our client, Microsoft, supporting the US geography. The role focuses on managing escalations related to data privacy, supplier security, and compliance under the Supplier Security & Privacy Assurance (SSPA) program.
Roles & Responsibilities Deliver services in alignment with the Supplier Security & Privacy Assurance (SSPA) Program Guide and all associated DTPs/SOPs/KAs. Identify opportunities to schedule calls/meetings with suppliers or internal teams to expedite delivery and reduce lead times. Conduct quality checks and provide refresher training to team members as needed. Provide expert-level support in compliance and audit requirements (DPR, INA, SAAS, PCI). Maintain and exceed SLA and KPI targets consistently. Support the team in creating or updating DTPs/SOPs/KAs and perform UAT for internal and external tools.
Qualifications & Experience Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations. Experience in customer support and ticket management preferred. Preferred certifications: CIPP or CISSP. Strong analytical, logical, and problem-solving skills with proven customer-facing experience. Ability to collaborate effectively with international, cross-functional teams
About Ampstek Ampstek is a global IT solutions partner serving clients across North America, Europe, APAC, LATAM, and MEA. We specialize in delivering talent and technology solutions for enterprise-level digital transformation, trading systems, data services, and regulatory compliance. Contact: Snehil Mishra snehil@ampstek.com Desk: 609-360-2673 Ext. 125 LinkedIn www.ampstek.com
SSPA Escalations Specialist Location: Bellevue, WA (Remote will work) Contract About the Role We are hiring a Senior Consultant / SSPA Escalations Specialist for our client, Microsoft, supporting the US geography. The role focuses on managing escalations related to data privacy, supplier security, and compliance under the Supplier Security & Privacy Assurance (SSPA) program.
Roles & Responsibilities Deliver services in alignment with the Supplier Security & Privacy Assurance (SSPA) Program Guide and all associated DTPs/SOPs/KAs. Identify opportunities to schedule calls/meetings with suppliers or internal teams to expedite delivery and reduce lead times. Conduct quality checks and provide refresher training to team members as needed. Provide expert-level support in compliance and audit requirements (DPR, INA, SAAS, PCI). Maintain and exceed SLA and KPI targets consistently. Support the team in creating or updating DTPs/SOPs/KAs and perform UAT for internal and external tools.
Qualifications & Experience Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations. Experience in customer support and ticket management preferred. Preferred certifications: CIPP or CISSP. Strong analytical, logical, and problem-solving skills with proven customer-facing experience. Ability to collaborate effectively with international, cross-functional teams
About Ampstek Ampstek is a global IT solutions partner serving clients across North America, Europe, APAC, LATAM, and MEA. We specialize in delivering talent and technology solutions for enterprise-level digital transformation, trading systems, data services, and regulatory compliance. Contact: Snehil Mishra snehil@ampstek.com Desk: 609-360-2673 Ext. 125 LinkedIn www.ampstek.com