Ampstek
Role: SSPA Escalations Specialist
Location: Bellevue, WA (Remote Until Further Notice)
Job Type: 6 Months Contract
Note: Need candidate who already worked at Design Laboratory Inc (DLI).
Required Skills Roles & Responsibilities: Deliver in accordance with the Supplier Security & Privacy Assurance (SSPA) Program Guide and associated DTPs/SOPs/KAs for all requests/tickets in the queue. Identify opportunities to schedule calls/meetings with users or suppliers to expedite delivery and reduce lead time. Conduct quality checks and provide refreshers to the team where appropriate. Expert-level knowledge in compliance and audit requirements (DPR, INA, SAAS, PCI). Maintain/exceed SLA and KPI targets consistently. Support team in creating/updating DTPs/SOPs/KAs and performing UAT for internal/external tools. Qualifications & Experience: Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations. Experience in customer support and ticket management preferred. Certifications (Preferred): CIPP or CISSP. Strong analytical, logical, and problem-solving skills with customer-facing experience. Ability to work with international teams and collaborate effectively.
Thanks & Regards
Alok Ranjan Pathak | Team Lead - US Staffing Email: Alok.ranjan@ampstek.com | Desk: (609) 360-2613 Ampstek LLC
Global IT Partner | www.ampstek.com
Note: Need candidate who already worked at Design Laboratory Inc (DLI).
Required Skills Roles & Responsibilities: Deliver in accordance with the Supplier Security & Privacy Assurance (SSPA) Program Guide and associated DTPs/SOPs/KAs for all requests/tickets in the queue. Identify opportunities to schedule calls/meetings with users or suppliers to expedite delivery and reduce lead time. Conduct quality checks and provide refreshers to the team where appropriate. Expert-level knowledge in compliance and audit requirements (DPR, INA, SAAS, PCI). Maintain/exceed SLA and KPI targets consistently. Support team in creating/updating DTPs/SOPs/KAs and performing UAT for internal/external tools. Qualifications & Experience: Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations. Experience in customer support and ticket management preferred. Certifications (Preferred): CIPP or CISSP. Strong analytical, logical, and problem-solving skills with customer-facing experience. Ability to work with international teams and collaborate effectively.
Thanks & Regards
Alok Ranjan Pathak | Team Lead - US Staffing Email: Alok.ranjan@ampstek.com | Desk: (609) 360-2613 Ampstek LLC
Global IT Partner | www.ampstek.com