Informa TechTarget
Senior Customer Success Manager
Informa TechTarget, Newton, Massachusetts, United States, 02165
Do you want to develop your career and make an impact in the fast‑growth, fast‑moving B2B technology space? At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world‑shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.
Job Description Location: 275 Grove St, Auburndale, MA 02466, USA
Drive customer engagement with Informa TechTarget products, focusing on adoption, expansion and renewal
Onboard & enable customers on product functionalities and capabilities
Investigate customer’s current workflow and technology stack
Uncover customer’s ideal key performance indicators, metrics of success, and areas of opportunity
Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed‑upon KPIs
Drive usage and identify recommendations on appropriate integration strategies
Build appropriate narratives, presentations, and client communications that showcase client success, areas of optimization, and upsell opportunities
Coordinate with internal teams to proactively prevent and resolve issues and provide data, deliverables, and strategic guidance to customers
Present and communicate, in person, over the phone or video, to end users, marketing management, sales management, and executives
Escalate areas of concern and client challenges
Provide and consult on marketing and sales best practices and how Informa TechTarget data and products can support clients
Qualifications
Bachelor’s degree
4+ years of customer‑facing experience in a customer success or support role, preferably in a software or sales/marketing environment
Preferable experience onboarding clients to SaaS products
Knowledge of B2B digital marketing, ad‑tech, marketing automation systems, lead generation, demand generation, and content marketing
Extremely detail‑oriented, with the ability to multitask several different product and client engagements
Creative problem‑solving, solutions‑oriented, and strategic with a long‑term view of customer relationships
Strong sales orientation, communication skills, client‑ready presentation skills, and writing skills
Ability to offer perspective and guidance in a persistent manner when appropriate
Additional Information The salary for this position is $75,000 - 85,000 based on experience + up to $4,000 annual bonus opportunity.
TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries, is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.
Benefits
Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact: take up to four days per year to volunteer, with charity match funding available
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms, and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day, and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave, and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
Seniority level Not Applicable
Employment type Full‑time
Job function Customer Service
Industries IT Services and IT Consulting
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Job Description Location: 275 Grove St, Auburndale, MA 02466, USA
Drive customer engagement with Informa TechTarget products, focusing on adoption, expansion and renewal
Onboard & enable customers on product functionalities and capabilities
Investigate customer’s current workflow and technology stack
Uncover customer’s ideal key performance indicators, metrics of success, and areas of opportunity
Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed‑upon KPIs
Drive usage and identify recommendations on appropriate integration strategies
Build appropriate narratives, presentations, and client communications that showcase client success, areas of optimization, and upsell opportunities
Coordinate with internal teams to proactively prevent and resolve issues and provide data, deliverables, and strategic guidance to customers
Present and communicate, in person, over the phone or video, to end users, marketing management, sales management, and executives
Escalate areas of concern and client challenges
Provide and consult on marketing and sales best practices and how Informa TechTarget data and products can support clients
Qualifications
Bachelor’s degree
4+ years of customer‑facing experience in a customer success or support role, preferably in a software or sales/marketing environment
Preferable experience onboarding clients to SaaS products
Knowledge of B2B digital marketing, ad‑tech, marketing automation systems, lead generation, demand generation, and content marketing
Extremely detail‑oriented, with the ability to multitask several different product and client engagements
Creative problem‑solving, solutions‑oriented, and strategic with a long‑term view of customer relationships
Strong sales orientation, communication skills, client‑ready presentation skills, and writing skills
Ability to offer perspective and guidance in a persistent manner when appropriate
Additional Information The salary for this position is $75,000 - 85,000 based on experience + up to $4,000 annual bonus opportunity.
TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries, is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.
Benefits
Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact: take up to four days per year to volunteer, with charity match funding available
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms, and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day, and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave, and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
Seniority level Not Applicable
Employment type Full‑time
Job function Customer Service
Industries IT Services and IT Consulting
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