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Walgreens

Store Manager Unassigned

Walgreens, Saratoga Springs, New York, United States

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Training & Personal Development

Complete rigorous, accelerated program including all certifications needed for the Store Manager role.

Attend and complete classroom learning, online training and on-the-job training. Fulfill assigned rotations and learning objectives by spending time in other stores in the area as assigned.

Follow individual development plans offered by District Manager. Participate in one-on-one conversations with Store Manager and District Manager to have continuous professional growth and demonstrate permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations.

Seek self-development by monitoring own performance, setting high personal standards, learning about retail, pharmacy, and management, and seeking best practices.

Learn and actively implement compliance standard operational procedures (SOPs) across front‑end and pharmacy. Gain knowledge of all computer and technology systems and software.

Obtain pharmacy technician registration/licensure as required by state law and pursue PTCB certification, as required by state.

Customer Experience

Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer complaints in a timely manner and answer questions to ensure a positive customer experience. Model and share customer service best practices.

Monitor customer service, provide coaching, training, and develop plans for improvements both in the front‑end and pharmacy. Empower team members to find the most impactful resolution for customers, seek solutions that exceed customer expectations and build loyalty.

Support Store Manager in observing customer service trends, analyzing customer feedback, creating awareness for the business, and improving service metrics.

Operations

Shadow Store Manager, gain experience, perform and demonstrate proficiency supervising the operation of the store and team members, including opening/closing/shift changes and delegating tasks. Demonstrate the ability to supervise merchandising tasks, including sets, resets, res. of basic department and end stands, display tables, promotional space, multiple discount pricing, signage, advertising, promotional items, seasonality, etc.

Support Store Manager in protecting store assets by administering and monitoring internal loss prevention programs and systems. Learn to maintain and react to the electronic surveillance system and ensure price accuracy using reports and in‑store price audits.

Learn to analyze inventory trends and supervise inventory management. Verify proper SOPs are being adhered to for receiving, counting, ordering, pricing, and returning points of execution for both front‑end and pharmacy. Learn to supervise receiving, sticking, pricing, returning and transferring merchandise.

Supervise operations of the assigned location, including strict compliance with all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.

Provide for the safety and well‑being of team members; effectively utilize the Security Operations Center.

Comply with all company policies and procedures; maintain respectful relationships with coworkers and business partners.

Complete special assignments and other tasks as assigned, including assisting team members as needed.

Business Performance Management

Learn to analyze financial & performance data for the store and pharmacy. Develop action plans to improve business results, including increasing sales and controlling costs.

Identify sales opportunities to ensure growth and performance of the store and pharmacy.

Review and analyze asset protection data and develop action plans to reduce loss.

Review daily performance indicators and weekly operational metrics. Prepare action plans to improve results to discuss with Store Manager and District Manager.

Analyze pharmacy performance indicators and work with Pharmacy Manager and/or Pharmacy Operations Manager to enhance pharmacy performance.

Business Planning

Work with Store Manager to understand key inventory metrics and processes.

Learn how to grow front‑end and pharmacy business with new initiatives directed by the Support Center, community outreach, and retail partnerships through planning, implementing, executing, and following up with a review.

People & Performance Management

Learn all aspects of people management at Walgreens, including training and coaching on standard operating procedures.

Learn how to effectively use Walgreens’ HR and people management systems to supervise team members.

Shadow Store Manager in action planning and performance conversations, become familiar with performance management assessment criteria and metrics. Understand how to use discipline and performance improvement plans when necessary.

Review and become knowledgeable of all company policy and local, state and federal laws related to selection, recruitment, record retention, and training of team members.

Support Store Manager in leveraging the team’s strengths, skills and abilities to increase engagement, overcome challenges, solve problems, and adapt to changes that the store faces.

Communications

Shadow Store Manager and attend all critical communication sessions, e.g., one‑on‑one discussions, group meetings. Learn best practices for providing and receiving feedback, soliciting input, answering questions, and ensuring open communication between management and non‑management team members.

Assist Store Manager and/or District Manager in planning and attending community events.

Gain experience facilitating team member discussions around key operational and engagement metrics.

Basic Qualifications

Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years retail management experience.

Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.

Willingness to accept assignment into a Store Manager position, if an assignment is offered.

Willingness to transfer to other Walgreens retail assets located within the same hiring area.

Preferred Qualifications

PTCB Certification.

Bachelor’s Degree.

Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, with people leadership, business management, and customer‑facing experience.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $24.04 per hour - $43.27 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Sales and Business Development

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