Kraken-Penn Quarter
General Manager - Experiential Retail
Kraken-Penn Quarter, Washington, District of Columbia, us, 20022
Kraken-Penn Quarter is the city's first axe throwing/rage room bar, offerings guests an opportunity to release their inner Kraken! Onsite activities include axe throwing and rage rooms, and cater to groups large and small for the ultimate bonding experience.
About the role Kraken-Penn Quarter is looking to hire a meticulous, detail-oriented and grounded General Manager to help guide our ship. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities.
Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition.
Do you have what it takes to lead the crew to victory each day? To create a rewarding place for the crew and guests alike? If you are confident you can prevent a mutiny, we are ready for you to board the ship.
What you'll do
Lead the team in Delivering the Unexpected to our guests
Run weekly manager meetings to share knowledge and understanding of upcoming events and information
Uphold an orderly and tidy front-of-house space
Contribute to the set-up and shutdown procedures
Commit unwaveringly to uphold the brand's standards throughout the facility
Ensuring adherence to safety protocols and maintaining the highest quality of food and beverages
Handling online reservation systems for precise internal data monitoring and enhancing the guest experience
Efficiently overseeing the check-in areas, administering waivers, and facilitating guest experiences
Guaranteeing guest satisfaction and adeptly managing any grievances
Fostering strong relationships with guests and team members
Consistently representing the Kraken brand in a positive manner
Working in tandem with partners to support their product promotions within our venues
Orchestrating exceptional Kraken-themed events that captivate and entertain
Being a model of relentless precision and positivity, with keen attention to detail and a spirited drive for excellence
Build your crew of enthusiastic moment makers who deliver top-notch experiences in axe throwing an rage room to our guests
Qualifications
Relevant service or hospitality experience
Ability to obtain a DC ABCA Manager-On-Duty license, or have a current license
Ability to speak to groups and create a positive environment where everyone feels welcome, safe, and acknowledged
Experience working with Point of Sale (POS) and reservation systems
Experience with Microsoft 365 Products
Flexible availability, including night and weekends
Commitment to and alignment with the company's Core Values
Ability to stand and/or walk for prolonged periods of time
Ability to lift and carry up to 25 pounds for short periods of time
Compensation
401K with Matching program
Crew Member Assistance Program
Quarterly uncapped bonus program based on meeting agreed upon proforma metrics for unit
The pay range for this role is:
50,000 - 55,000 USD per year (Washington, DC)
#J-18808-Ljbffr
About the role Kraken-Penn Quarter is looking to hire a meticulous, detail-oriented and grounded General Manager to help guide our ship. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities.
Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition.
Do you have what it takes to lead the crew to victory each day? To create a rewarding place for the crew and guests alike? If you are confident you can prevent a mutiny, we are ready for you to board the ship.
What you'll do
Lead the team in Delivering the Unexpected to our guests
Run weekly manager meetings to share knowledge and understanding of upcoming events and information
Uphold an orderly and tidy front-of-house space
Contribute to the set-up and shutdown procedures
Commit unwaveringly to uphold the brand's standards throughout the facility
Ensuring adherence to safety protocols and maintaining the highest quality of food and beverages
Handling online reservation systems for precise internal data monitoring and enhancing the guest experience
Efficiently overseeing the check-in areas, administering waivers, and facilitating guest experiences
Guaranteeing guest satisfaction and adeptly managing any grievances
Fostering strong relationships with guests and team members
Consistently representing the Kraken brand in a positive manner
Working in tandem with partners to support their product promotions within our venues
Orchestrating exceptional Kraken-themed events that captivate and entertain
Being a model of relentless precision and positivity, with keen attention to detail and a spirited drive for excellence
Build your crew of enthusiastic moment makers who deliver top-notch experiences in axe throwing an rage room to our guests
Qualifications
Relevant service or hospitality experience
Ability to obtain a DC ABCA Manager-On-Duty license, or have a current license
Ability to speak to groups and create a positive environment where everyone feels welcome, safe, and acknowledged
Experience working with Point of Sale (POS) and reservation systems
Experience with Microsoft 365 Products
Flexible availability, including night and weekends
Commitment to and alignment with the company's Core Values
Ability to stand and/or walk for prolonged periods of time
Ability to lift and carry up to 25 pounds for short periods of time
Compensation
401K with Matching program
Crew Member Assistance Program
Quarterly uncapped bonus program based on meeting agreed upon proforma metrics for unit
The pay range for this role is:
50,000 - 55,000 USD per year (Washington, DC)
#J-18808-Ljbffr