County of Dare
Dare County EMS Department is seeking an experienced and dynamic professional to serve as EMS Deputy Director – Special Services. This senior leadership role provides strategic oversight and operational direction for a broad portfolio of critical support functions, including training and workforce development, health and safety, information technology, facility projects, and interfacility transport resources. The Deputy Director will ensure these functions operate efficiently, comply with regulatory standards, and are fully aligned with the agency’s mission to deliver exceptional emergency response services. This position requires a visionary leader with strong collaborative, communication, and problem-solving skills who can work effectively across multiple teams, departments, as well as, internal and external partners to advance organizational readiness and excellence. This position is designated as essential personnel and is an FLSA exempt position, compensated on a salary basis.
Performs complex advanced technical and administrative work assisting the EMS Director with directing County emergency service programs and supervising emergency medical services (EMS) staff, developing and implementing plans and programs, maintaining files and records, preparing reports, and related work as apparent or assigned. Work is performed under the general direction of the EMS Director. Departmental supervision is exercised over all personnel within the department. As a condition of employment, employees in this class are required to transport to their residence and work and/or during on call time in a county vehicle.
Summary of major position responsibilities include: Training & Development – This senior management position is in the lead role for the agency’s overall training strategy, ensuring programs align with mission needs, regulatory standards, and emerging threats. They develop and enforce training policies, oversee training operations and staff, and coordinate multi-agency partnerships. They direct preparedness exercises, manage after-action improvements, and ensure workforce development through credentialing (initial and recertification), professional-development pathways, and continuing education program development and delivery. They oversee training budgets, resources, and technology, and support operational leadership during emergency activations. They continuously evaluate and improve training programs to enhance organizational readiness and resilience.
Health & Safety – This senior management position provides strategic leadership for the agency’s Health & Safety Program, ensuring compliance with OSHA, CDC, and other regulatory standards. They oversee risk assessments, hazard mitigation, and safety policy development. They function as the Designated Infection Control Officer (DICO), manage occupational exposure incidents, coordinate medical follow-up, maintain infection-control policies, and act as the liaison with hospitals and public health authorities. They direct health and safety training, ensure proper PPE and safety resources are available, and support major incident operations as a safety advisor or other incident command position. They also track safety and exposure data, lead improvement initiatives, and strengthen the agency's overall safety culture and readiness.
Interfacility Transports – This senior management position provides strategic leadership for the agency’s interfacility transport program, ensuring safe, efficient, and compliant patient transfers. They develop policies, protocols, and quality assurance processes, and coordinate closely with hospitals, healthcare systems, and other partners. They oversee supervisory staff assigned to this programmatic area, are responsible for operational planning, vehicle and equipment readiness, staffing, training, and clinical quality under medical direction. This position assists in managing budgets, contracts, and performance metrics, promotes patient and crew safety, and leads continuous improvement initiatives. They also integrate interfacility transport operations into emergency response or surge situations when required.
Protocol Development, Revisions & CQI Expectations – This senior management position leads the development, review, and implementation of operational and clinical protocols in coordination with agency medical director(s), ensuring they are evidence-based, compliant, and aligned with agency goals. They oversee the agency’s continuous quality improvement program in coordination with agency medical director(s), establishing performance metrics, analyzing data, preparing quarterly Peer Review information, and implementing changes to enhance patient care, operational efficiency, and responder safety. They engage staff in CQI activities, promote training and feedback, ensure regulatory and accreditation compliance, and foster a culture of accountability, excellence, and continuous learning.
Information Technology – This senior management provides strategic direction for the agency’s technology needs while coordinating closely with the Public Safety Communications Center and County IT department, which holds final authority. They identify and advocate for mission-critical systems that support emergency operations, ensure compliance with County IT policies and cybersecurity standards, and act as the primary liaison for project requests, troubleshooting, and system upgrades. They oversee agency-specific systems such as mobile data, station alerting, patient care and operational databases, analytics processes, software updates, and ensure they remain functional and resilient. They support technology procurement, data management, business continuity planning, and staff training, ensuring that all technology used by the agency meets operational requirements while remaining fully integrated with County IT governance.
Facility Management & Projects – This senior management position supports planning, oversight, and execution of agency facility projects and operations. They assist with long‑term facility planning and provide support to meet operational needs, budgets, and schedules. They help oversee day‑to‑day facility operations, address maintenance or operational issues, and recommend improvements to enhance efficiency, readiness, and staff safety.
Collaborative Leadership, Communication, and Teamwork Expectations – The senior management position achieves agency objectives by effectively working with internal teams, peers, and external partners, including those outside their direct reporting lines. They foster a collaborative and respectful culture, build strong relationships, leverage influence, and coordinate cross‑functional initiatives to align efforts and resources and promote solutions that strengthen teamwork and organizational cohesion. They guide, motivate, and mentor others, facilitating open dialogue, resolve conflicts constructively, and promote accountability while respecting others’ roles. Clear, transparent communication and active listening are essential to maintain trust, gain buy‑in, and foster a culture of teamwork, collaboration, and continuous improvement. During emergencies, they ensure effective coordination, maintain clear communication, and provide guidance to sustain operational effectiveness and team unity.
Oversees the day-to-day operations and activities of the EMS department. Aligns work and delegates responsibilities to staff and monitors progress to ensure goals are met and high-quality customer service is maintained.
Supervises various levels of uniformed and non-uniformed public safety personnel; oversees training of administrative and supervisory ranks.
Serves as liaison and point of contact for other County agencies, and civic, business and community groups.
Assists the EMS Director in developing and administering department procedures, policies, budget, training, and operational activities.
Manages and oversees all EMS material assets and facility resources.
Assumes command of the department in the absence of the Director.
Coordinates special programs, such as special equipment, vehicles, training, health and safety, etc.
Responds to complex incidents to perform medical sector and/or command functions.
Assists Director in Emergency Operations Center functions.
Functions in specific duties as assigned such as Infection Control Officer, HIPAA Compliance Officer, Training Officer, Safety Officer, etc. Specific duties may require certification in program area (i.e. NC Level II Instructor).
Performs other assigned duties.
Extensive knowledge of emergency medical services administration, practices, and procedures.
Comprehensive knowledge of emergency medical treatment and medical-legal issues related to delivery of EMS.
Comprehensive knowledge of laws and regulations pertaining to emergency medical services.
Strong organization, prioritization, analytical, and problem-solving skills in order to effectively manage areas of responsibility and attain goals set. Performs quality assurance and improvement analysis of activities, patient care, and projects.
Ability to resolve difficult problems and situations.
Ability to express ideas effectively, orally and in writing.
Ability to make public presentations as required.
Leadership and analytical skills are required.
Strong influencing and consulting skills.
Ability to facilitate a wide variety of employee supervision tactics and professional development programs to enhance the effectiveness and wellbeing of EMS staff.
Develops, coordinates, and presents information and training to all levels of employees.
Researches, creates, and implements effective processes to enhance employee and/or department engagement and performance.
Assists with the hiring, training, coaching, appraising, and remediating of assigned staff. Responds appropriately to employee complaints and issues.
Ability to cultivate strong working relationships and build trust among all team members.
Studies new developments in out-of-hospital medical care, medical equipment, doctrine, technology and techniques. Evaluates local applicability and recommends and implements necessary procedural, equipment, and personnel changes as needed.
Maintains the confidence of the Medical Director in the provision of medical care.
Ability to represent the department with a high degree of professionalism.
Establish and maintains vendor relationships.
Maintains, inventories, and supports EMS equipment to ensure ready state; arranges for on and off-site repair of equipment when necessary.
Ability to establish and maintain effective working relationships with medical agencies, community organizations and the public.
Associate’s degree or equivalent.
Five to eight (5-8) years of experience in related field or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Valid driver’s license.
Must have current immunization/vaccinations records.
North Carolina Office of EMS credential at a Paramedic level or the ability to obtain North Carolina Paramedic credential through legal recognition upon hire.
Valid Healthcare Provider CPR certification.
Valid certification in, or must obtain within six months of hire, in NIMS ICS 100, 200, 300, 400, 700 and 800.
Special Requirements
Minimum of two years of EMS supervisory experience at an organizational level of Captain or higher (supervising front-line supervisors).
NC Level I Instructor credential or eligibility to obtain credential (via reciprocity or awaiting NC OEMS application approval).
Preferred Qualifications
Instructor credentials for specialty courses (i.e. AHA instructor in CPR/ACLS/PALS, NAEMT instructor and/or affiliate faculty, etc.).
NC Level II Instructor credential or eligibility to obtain credential (via reciprocity or awaiting NC OEMS application approval).
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Performs complex advanced technical and administrative work assisting the EMS Director with directing County emergency service programs and supervising emergency medical services (EMS) staff, developing and implementing plans and programs, maintaining files and records, preparing reports, and related work as apparent or assigned. Work is performed under the general direction of the EMS Director. Departmental supervision is exercised over all personnel within the department. As a condition of employment, employees in this class are required to transport to their residence and work and/or during on call time in a county vehicle.
Summary of major position responsibilities include: Training & Development – This senior management position is in the lead role for the agency’s overall training strategy, ensuring programs align with mission needs, regulatory standards, and emerging threats. They develop and enforce training policies, oversee training operations and staff, and coordinate multi-agency partnerships. They direct preparedness exercises, manage after-action improvements, and ensure workforce development through credentialing (initial and recertification), professional-development pathways, and continuing education program development and delivery. They oversee training budgets, resources, and technology, and support operational leadership during emergency activations. They continuously evaluate and improve training programs to enhance organizational readiness and resilience.
Health & Safety – This senior management position provides strategic leadership for the agency’s Health & Safety Program, ensuring compliance with OSHA, CDC, and other regulatory standards. They oversee risk assessments, hazard mitigation, and safety policy development. They function as the Designated Infection Control Officer (DICO), manage occupational exposure incidents, coordinate medical follow-up, maintain infection-control policies, and act as the liaison with hospitals and public health authorities. They direct health and safety training, ensure proper PPE and safety resources are available, and support major incident operations as a safety advisor or other incident command position. They also track safety and exposure data, lead improvement initiatives, and strengthen the agency's overall safety culture and readiness.
Interfacility Transports – This senior management position provides strategic leadership for the agency’s interfacility transport program, ensuring safe, efficient, and compliant patient transfers. They develop policies, protocols, and quality assurance processes, and coordinate closely with hospitals, healthcare systems, and other partners. They oversee supervisory staff assigned to this programmatic area, are responsible for operational planning, vehicle and equipment readiness, staffing, training, and clinical quality under medical direction. This position assists in managing budgets, contracts, and performance metrics, promotes patient and crew safety, and leads continuous improvement initiatives. They also integrate interfacility transport operations into emergency response or surge situations when required.
Protocol Development, Revisions & CQI Expectations – This senior management position leads the development, review, and implementation of operational and clinical protocols in coordination with agency medical director(s), ensuring they are evidence-based, compliant, and aligned with agency goals. They oversee the agency’s continuous quality improvement program in coordination with agency medical director(s), establishing performance metrics, analyzing data, preparing quarterly Peer Review information, and implementing changes to enhance patient care, operational efficiency, and responder safety. They engage staff in CQI activities, promote training and feedback, ensure regulatory and accreditation compliance, and foster a culture of accountability, excellence, and continuous learning.
Information Technology – This senior management provides strategic direction for the agency’s technology needs while coordinating closely with the Public Safety Communications Center and County IT department, which holds final authority. They identify and advocate for mission-critical systems that support emergency operations, ensure compliance with County IT policies and cybersecurity standards, and act as the primary liaison for project requests, troubleshooting, and system upgrades. They oversee agency-specific systems such as mobile data, station alerting, patient care and operational databases, analytics processes, software updates, and ensure they remain functional and resilient. They support technology procurement, data management, business continuity planning, and staff training, ensuring that all technology used by the agency meets operational requirements while remaining fully integrated with County IT governance.
Facility Management & Projects – This senior management position supports planning, oversight, and execution of agency facility projects and operations. They assist with long‑term facility planning and provide support to meet operational needs, budgets, and schedules. They help oversee day‑to‑day facility operations, address maintenance or operational issues, and recommend improvements to enhance efficiency, readiness, and staff safety.
Collaborative Leadership, Communication, and Teamwork Expectations – The senior management position achieves agency objectives by effectively working with internal teams, peers, and external partners, including those outside their direct reporting lines. They foster a collaborative and respectful culture, build strong relationships, leverage influence, and coordinate cross‑functional initiatives to align efforts and resources and promote solutions that strengthen teamwork and organizational cohesion. They guide, motivate, and mentor others, facilitating open dialogue, resolve conflicts constructively, and promote accountability while respecting others’ roles. Clear, transparent communication and active listening are essential to maintain trust, gain buy‑in, and foster a culture of teamwork, collaboration, and continuous improvement. During emergencies, they ensure effective coordination, maintain clear communication, and provide guidance to sustain operational effectiveness and team unity.
Oversees the day-to-day operations and activities of the EMS department. Aligns work and delegates responsibilities to staff and monitors progress to ensure goals are met and high-quality customer service is maintained.
Supervises various levels of uniformed and non-uniformed public safety personnel; oversees training of administrative and supervisory ranks.
Serves as liaison and point of contact for other County agencies, and civic, business and community groups.
Assists the EMS Director in developing and administering department procedures, policies, budget, training, and operational activities.
Manages and oversees all EMS material assets and facility resources.
Assumes command of the department in the absence of the Director.
Coordinates special programs, such as special equipment, vehicles, training, health and safety, etc.
Responds to complex incidents to perform medical sector and/or command functions.
Assists Director in Emergency Operations Center functions.
Functions in specific duties as assigned such as Infection Control Officer, HIPAA Compliance Officer, Training Officer, Safety Officer, etc. Specific duties may require certification in program area (i.e. NC Level II Instructor).
Performs other assigned duties.
Extensive knowledge of emergency medical services administration, practices, and procedures.
Comprehensive knowledge of emergency medical treatment and medical-legal issues related to delivery of EMS.
Comprehensive knowledge of laws and regulations pertaining to emergency medical services.
Strong organization, prioritization, analytical, and problem-solving skills in order to effectively manage areas of responsibility and attain goals set. Performs quality assurance and improvement analysis of activities, patient care, and projects.
Ability to resolve difficult problems and situations.
Ability to express ideas effectively, orally and in writing.
Ability to make public presentations as required.
Leadership and analytical skills are required.
Strong influencing and consulting skills.
Ability to facilitate a wide variety of employee supervision tactics and professional development programs to enhance the effectiveness and wellbeing of EMS staff.
Develops, coordinates, and presents information and training to all levels of employees.
Researches, creates, and implements effective processes to enhance employee and/or department engagement and performance.
Assists with the hiring, training, coaching, appraising, and remediating of assigned staff. Responds appropriately to employee complaints and issues.
Ability to cultivate strong working relationships and build trust among all team members.
Studies new developments in out-of-hospital medical care, medical equipment, doctrine, technology and techniques. Evaluates local applicability and recommends and implements necessary procedural, equipment, and personnel changes as needed.
Maintains the confidence of the Medical Director in the provision of medical care.
Ability to represent the department with a high degree of professionalism.
Establish and maintains vendor relationships.
Maintains, inventories, and supports EMS equipment to ensure ready state; arranges for on and off-site repair of equipment when necessary.
Ability to establish and maintain effective working relationships with medical agencies, community organizations and the public.
Associate’s degree or equivalent.
Five to eight (5-8) years of experience in related field or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Valid driver’s license.
Must have current immunization/vaccinations records.
North Carolina Office of EMS credential at a Paramedic level or the ability to obtain North Carolina Paramedic credential through legal recognition upon hire.
Valid Healthcare Provider CPR certification.
Valid certification in, or must obtain within six months of hire, in NIMS ICS 100, 200, 300, 400, 700 and 800.
Special Requirements
Minimum of two years of EMS supervisory experience at an organizational level of Captain or higher (supervising front-line supervisors).
NC Level I Instructor credential or eligibility to obtain credential (via reciprocity or awaiting NC OEMS application approval).
Preferred Qualifications
Instructor credentials for specialty courses (i.e. AHA instructor in CPR/ACLS/PALS, NAEMT instructor and/or affiliate faculty, etc.).
NC Level II Instructor credential or eligibility to obtain credential (via reciprocity or awaiting NC OEMS application approval).
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