JPMorganChase
Branch Operations Lead - Dayton Market - Tipp City, OH
JPMorganChase, Tipp City, Ohio, United States, 45371
Branch Operations Lead - Dayton Market - Tipp City, OH
Apply for the Branch Operations Lead role at JPMorganChase.
Job Description At Chase, we are passionate about creating memorable experiences for clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role ensures that clients' financial transactions are handled with precision and care, all while adhering to policies, procedures, and regulatory requirements.
A typical day involves assisting clients with transactions, introducing self‑service options, building lasting relationships, reviewing branch operations, keeping the branch team informed about latest policies, and ensuring control expectations are exceeded.
Job Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere, ensuring exceptional client experience.
Greet clients warmly, demonstrate genuine care, assist with transactions, manage lobby flow, and schedule meetings.
Engage clients with clear, polite communication, anticipate needs while checking them into the waiting queue.
Lead branch operations, including managing cash devices like cash vault and ATM; resolve client issues quickly and consistently.
Introduce clients to friendly branch team, build lasting relationships, and assist with specialized financial needs.
Share self‑service options to simplify client banking experience.
Support all aspects of branch operations, maintaining high standards for loss control, compliance, and audits to keep branch operating smoothly and securely.
Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements.
Strong attention to detail and organizational skills.
Leadership and operational proficiency in a team environment.
Passion for educating the branch team and partners.
Skills in building meaningful client connections and referrals to experts.
Minimum 1+ years of retail banking experience.
High school degree, GED, or foreign equivalent.
Ability to work branch hours including weekends and evenings.
Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience.
College degree or military equivalent.
Training and Travel Requirement
Successfully complete our Branch Operations Lead Training Program.
Ability to travel for in‑person training and meetings.
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
We offer a competitive total rewards package including salary, commission, and discretionary incentives, and a range of benefits such as health care, retirement savings, childcare, tuition reimbursement, mental health support, and financial coaching.
Equal Opportunity Employer/Disability/Veterans We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate based on protected attributes. Reasonable accommodations are available. Visit our FAQs for more information about requesting an accommodation.
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
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Job Description At Chase, we are passionate about creating memorable experiences for clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role ensures that clients' financial transactions are handled with precision and care, all while adhering to policies, procedures, and regulatory requirements.
A typical day involves assisting clients with transactions, introducing self‑service options, building lasting relationships, reviewing branch operations, keeping the branch team informed about latest policies, and ensuring control expectations are exceeded.
Job Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere, ensuring exceptional client experience.
Greet clients warmly, demonstrate genuine care, assist with transactions, manage lobby flow, and schedule meetings.
Engage clients with clear, polite communication, anticipate needs while checking them into the waiting queue.
Lead branch operations, including managing cash devices like cash vault and ATM; resolve client issues quickly and consistently.
Introduce clients to friendly branch team, build lasting relationships, and assist with specialized financial needs.
Share self‑service options to simplify client banking experience.
Support all aspects of branch operations, maintaining high standards for loss control, compliance, and audits to keep branch operating smoothly and securely.
Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements.
Strong attention to detail and organizational skills.
Leadership and operational proficiency in a team environment.
Passion for educating the branch team and partners.
Skills in building meaningful client connections and referrals to experts.
Minimum 1+ years of retail banking experience.
High school degree, GED, or foreign equivalent.
Ability to work branch hours including weekends and evenings.
Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience.
College degree or military equivalent.
Training and Travel Requirement
Successfully complete our Branch Operations Lead Training Program.
Ability to travel for in‑person training and meetings.
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
We offer a competitive total rewards package including salary, commission, and discretionary incentives, and a range of benefits such as health care, retirement savings, childcare, tuition reimbursement, mental health support, and financial coaching.
Equal Opportunity Employer/Disability/Veterans We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate based on protected attributes. Reasonable accommodations are available. Visit our FAQs for more information about requesting an accommodation.
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
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