EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Tampa, Florida, us, 33646
ServiceNow Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location
Location: Anywhere in the Country
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical and team leadership skills.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow–enabled transformations, working with senior client executives on business cases, roadmaps, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements and solution delivery.
Manage 2‑3 engagements and mentor multidisciplinary teams of 10+ resources, including offshore consultants, developers and testers.
Build and foster client relationships and demonstrate the value of EY services.
Make fact‑based decisions and resolve conflicts with excellent business acumen.
Provide guidance and industry‑leading practice expertise for ServiceNow service‑management implementations across business functions.
Analyze a company's service‑management functional capabilities and provide leading‑practice recommendations.
Lead client process‑design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgeting and risk/issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role You Must Have
Bachelor’s degree required; Master’s degree preferred.
5‑7 years of ServiceNow implementation experience.
5‑7 years of Big‑4 or equivalent consulting experience at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills, including executive communication, adaptability, problem‑solving, teamwork, and organization.
Ability to develop presentations, functional and technical roadmaps.
Experience with defining contextual, conceptual, and logical models that align business and technical capabilities.
Experience leading teams and supervising others.
Valid U.S. driver's license.
Up to 60% travel required.
Ideally You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Source‑to‑Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people with a passion for innovation, excellent communication and negotiation skills, and the ability to express big ideas to senior leaders.
What We Offer You
A comprehensive compensation and benefits package with a base salary range of $171,600 to $392,100 in the U.S., with higher ranges in major markets.
Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
A flexible hybrid model with 40‑60% in‑person work for client‑serving roles.
A flexible vacation policy and support for additional leave for wellness and personal commitments.
Are You Ready to Shape Your Future with Confidence? Apply Today. EY accepts applications for this position on an ongoing basis.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you need accommodation during any part of the application process, please call 1-800-EY-HELP3 or email ssc.customersupport@ey.com.
#J-18808-Ljbffr
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical and team leadership skills.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow–enabled transformations, working with senior client executives on business cases, roadmaps, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements and solution delivery.
Manage 2‑3 engagements and mentor multidisciplinary teams of 10+ resources, including offshore consultants, developers and testers.
Build and foster client relationships and demonstrate the value of EY services.
Make fact‑based decisions and resolve conflicts with excellent business acumen.
Provide guidance and industry‑leading practice expertise for ServiceNow service‑management implementations across business functions.
Analyze a company's service‑management functional capabilities and provide leading‑practice recommendations.
Lead client process‑design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgeting and risk/issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role You Must Have
Bachelor’s degree required; Master’s degree preferred.
5‑7 years of ServiceNow implementation experience.
5‑7 years of Big‑4 or equivalent consulting experience at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills, including executive communication, adaptability, problem‑solving, teamwork, and organization.
Ability to develop presentations, functional and technical roadmaps.
Experience with defining contextual, conceptual, and logical models that align business and technical capabilities.
Experience leading teams and supervising others.
Valid U.S. driver's license.
Up to 60% travel required.
Ideally You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Source‑to‑Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people with a passion for innovation, excellent communication and negotiation skills, and the ability to express big ideas to senior leaders.
What We Offer You
A comprehensive compensation and benefits package with a base salary range of $171,600 to $392,100 in the U.S., with higher ranges in major markets.
Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
A flexible hybrid model with 40‑60% in‑person work for client‑serving roles.
A flexible vacation policy and support for additional leave for wellness and personal commitments.
Are You Ready to Shape Your Future with Confidence? Apply Today. EY accepts applications for this position on an ongoing basis.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you need accommodation during any part of the application process, please call 1-800-EY-HELP3 or email ssc.customersupport@ey.com.
#J-18808-Ljbffr