EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Boca Raton, Florida, us, 33481
ServiceNow - Enterprise Service Management Transformation - Senior Manager – Tech Consulting (Open Location)
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location
In the digital economy, upgrading outdated processes, systems and information is vital. Some of the most prestigious businesses worldwide look to us for agile, efficient solutions. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing a competitive edge for clients.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role where you will motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical and leadership skills.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management.
Skills And Attributes For Success
Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, Source to Pay) engagements and solution delivery, including design, configuration/development, testing and deployment phases.
Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT).
Analyze a company’s service management functional capabilities, provide recommendations, and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models – planning, status reporting, budgets and risk & issue logs.
Create high quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required; Master’s degree preferred.
Typically 5–7 years of relevant ServiceNow implementation experience.
5–7 years of Big 4 or equivalent consulting experience, preferably at Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two ServiceNow certifications such as:
Certified Implementation Specialist – HR Service Delivery
Certified Implementation Specialist – Customer Service Management
Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Ability to develop presentations, functional and technical roadmaps, and present ideas to all levels of management.
Experience defining contextual, conceptual, and logical models aligning business and technical capabilities.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Travel up to 60%.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience; certifications are a plus.
Experience in Source to Pay, Employee Center, Legal Service Delivery, Workplace Service Delivery; certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek intellectually curious people with a passion for innovative growth, excellent communication, negotiation skills, and the ability to express big ideas to senior leaders.
What We Offer
Comprehensive compensation and benefits package based on performance and geography. Base salary ranges: $171,600–$392,100 (U.S.). Adjustments for NYC, Washington, CA (excluding Sacramento). Additional benefits include medical, dental, pension, 401(k), and paid time off.
Hybrid work model; most external client roles work in person 40–60% of the time.
Flexible vacation policy allowing you to decide time off based on personal circumstances, plus EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications on an on‑going basis.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans. Please call 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com for assistance.
Senior level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology; Industry: Professional Services
#J-18808-Ljbffr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location
In the digital economy, upgrading outdated processes, systems and information is vital. Some of the most prestigious businesses worldwide look to us for agile, efficient solutions. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing a competitive edge for clients.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role where you will motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical and leadership skills.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management.
Skills And Attributes For Success
Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, Source to Pay) engagements and solution delivery, including design, configuration/development, testing and deployment phases.
Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT).
Analyze a company’s service management functional capabilities, provide recommendations, and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models – planning, status reporting, budgets and risk & issue logs.
Create high quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required; Master’s degree preferred.
Typically 5–7 years of relevant ServiceNow implementation experience.
5–7 years of Big 4 or equivalent consulting experience, preferably at Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two ServiceNow certifications such as:
Certified Implementation Specialist – HR Service Delivery
Certified Implementation Specialist – Customer Service Management
Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Ability to develop presentations, functional and technical roadmaps, and present ideas to all levels of management.
Experience defining contextual, conceptual, and logical models aligning business and technical capabilities.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Travel up to 60%.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience; certifications are a plus.
Experience in Source to Pay, Employee Center, Legal Service Delivery, Workplace Service Delivery; certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek intellectually curious people with a passion for innovative growth, excellent communication, negotiation skills, and the ability to express big ideas to senior leaders.
What We Offer
Comprehensive compensation and benefits package based on performance and geography. Base salary ranges: $171,600–$392,100 (U.S.). Adjustments for NYC, Washington, CA (excluding Sacramento). Additional benefits include medical, dental, pension, 401(k), and paid time off.
Hybrid work model; most external client roles work in person 40–60% of the time.
Flexible vacation policy allowing you to decide time off based on personal circumstances, plus EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications on an on‑going basis.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans. Please call 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com for assistance.
Senior level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology; Industry: Professional Services
#J-18808-Ljbffr