EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Miami, Florida, us, 33222
ServiceNow - Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location
Location: Anywhere in Country
Posted: 3 days ago
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will grow your consulting, technical and team leadership skills, as well as build relationships that will define your career.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.
Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source‑to‑Pay) engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Ability to manage 2‑3 engagements and mentor multidisciplinary teams of 10+ resources including offshore resources (consultants, developers, and testers).
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT).
Analyze a company's service management functional capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – supporting planning, status reporting, budgets and risk and issue logs.
Create high quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
5–7 years of relevant ServiceNow implementation experience.
5–7 years of Big‑4 or equivalent consulting experience at Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Effective in developing presentations, functional and technical roadmaps, and presenting ideas and proposals to all levels of management.
Experience with defining contextual, conceptual, and logical models aligned to business and technical capabilities.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Travel up to 60%.
Ideal Additional Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications a plus.
Experience in Source‑to‑Pay, Employee Center, Legal Service Delivery, Workplace Service Delivery – certifications a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek intellectually curious people with a genuine passion for implementing innovative solutions. Candidates must have excellent communication and negotiation skills, and the ability to convey big ideas to senior leaders without technical backgrounds.
What We Offer You
Comprehensive compensation and benefits package, with base salary ranges for U.S. locations detailed above. Total Rewards include medical and dental coverage, pension and 401(k) plans, and a variety of paid time off options.
Hybrid work model: most external, client‑serving roles work onsite 40–60% of the time.
Flexible vacation policy tailored to individual circumstances, with time off for EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves of absence.
EY accepts applications for this position on an on‑going basis. For those living in California, additional information is available via provided link.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees. All applicants are considered without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
If you have a disability and need assistance applying online or requesting an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally Option 2 for candidates with an inquiry, which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr
Posted: 3 days ago
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will grow your consulting, technical and team leadership skills, as well as build relationships that will define your career.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.
Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source‑to‑Pay) engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Ability to manage 2‑3 engagements and mentor multidisciplinary teams of 10+ resources including offshore resources (consultants, developers, and testers).
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT).
Analyze a company's service management functional capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – supporting planning, status reporting, budgets and risk and issue logs.
Create high quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
5–7 years of relevant ServiceNow implementation experience.
5–7 years of Big‑4 or equivalent consulting experience at Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Effective in developing presentations, functional and technical roadmaps, and presenting ideas and proposals to all levels of management.
Experience with defining contextual, conceptual, and logical models aligned to business and technical capabilities.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Travel up to 60%.
Ideal Additional Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications a plus.
Experience in Source‑to‑Pay, Employee Center, Legal Service Delivery, Workplace Service Delivery – certifications a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek intellectually curious people with a genuine passion for implementing innovative solutions. Candidates must have excellent communication and negotiation skills, and the ability to convey big ideas to senior leaders without technical backgrounds.
What We Offer You
Comprehensive compensation and benefits package, with base salary ranges for U.S. locations detailed above. Total Rewards include medical and dental coverage, pension and 401(k) plans, and a variety of paid time off options.
Hybrid work model: most external, client‑serving roles work onsite 40–60% of the time.
Flexible vacation policy tailored to individual circumstances, with time off for EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves of absence.
EY accepts applications for this position on an on‑going basis. For those living in California, additional information is available via provided link.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees. All applicants are considered without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
If you have a disability and need assistance applying online or requesting an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally Option 2 for candidates with an inquiry, which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr