Hyatt
Senior Sales Manager – Hyatt
Location: Miami, FL
Salary: $150,000 – $160,000 per year (approx.)
Responsibilities
Provide the highest levels of customer service to internal partners and external clients at all times.
Respond promptly, professionally, and clearly in all communications representing Hyatt Hospitality.
Maintain assigned accounts/segments, develop new business opportunities, and work to expand hotel revenue.
Effectively manage all pre‑event, event, and post‑event details, including tracking, detailing, and communicating account specifics, group or event requirements.
Assist with projects, reports, training, coaching, and performance evaluation as directed by the Director of Sales and General Manager.
Accurately forecast group rooms and food & beverage revenues, maximizing released space and impact on hotel revenue.
Gain knowledge of the hotel’s food and beverage products, pricing, presentation, and functional spaces, audio‑visual capabilities, and other event success details.
Consistently attain sales activity and individual revenue goals, including proactive and reactive calls, tours, and appointments as outlined by the team.
Learn and use digital sales systems and conceptual sales processes (e.g., Delphi, CI/TY, PMS, sales call process) to execute sales strategies such as marketing plans, rates, and budgeted goals.
Participate in all internal meetings, conference calls, reporting, planning, training, and related activities.
Work collaboratively, embodying an entrepreneurial spirit and supporting team goals.
Own career development and advocate for ongoing training and job opportunities for self and direct reports.
Carry out reasonable requests made by management and comply with company policies and procedures.
Qualifications
Excellent time management, self‑motivation, and proactive planning with strong attention to detail.
Strong communication skills, both written and verbal, with a clear and concise style.
Experience in account management, new business development, and event sales in a hospitality environment.
Understanding of hotel operations, food & beverage, and event services.
Proficiency in sales technology platforms such as Delphi, CI/TY, PMS, and other digital sales systems.
Ability to forecast and analyze revenue data, and apply marketing and pricing strategies.
Leadership and coaching experience for supervising staff (direct reports).
Commitment to Hyatt’s values: customer orientation, teamwork, entrepreneurial mindset.
Equal Opportunity Employer Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company responsible for all employment benefits and obligations at this location.
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Salary: $150,000 – $160,000 per year (approx.)
Responsibilities
Provide the highest levels of customer service to internal partners and external clients at all times.
Respond promptly, professionally, and clearly in all communications representing Hyatt Hospitality.
Maintain assigned accounts/segments, develop new business opportunities, and work to expand hotel revenue.
Effectively manage all pre‑event, event, and post‑event details, including tracking, detailing, and communicating account specifics, group or event requirements.
Assist with projects, reports, training, coaching, and performance evaluation as directed by the Director of Sales and General Manager.
Accurately forecast group rooms and food & beverage revenues, maximizing released space and impact on hotel revenue.
Gain knowledge of the hotel’s food and beverage products, pricing, presentation, and functional spaces, audio‑visual capabilities, and other event success details.
Consistently attain sales activity and individual revenue goals, including proactive and reactive calls, tours, and appointments as outlined by the team.
Learn and use digital sales systems and conceptual sales processes (e.g., Delphi, CI/TY, PMS, sales call process) to execute sales strategies such as marketing plans, rates, and budgeted goals.
Participate in all internal meetings, conference calls, reporting, planning, training, and related activities.
Work collaboratively, embodying an entrepreneurial spirit and supporting team goals.
Own career development and advocate for ongoing training and job opportunities for self and direct reports.
Carry out reasonable requests made by management and comply with company policies and procedures.
Qualifications
Excellent time management, self‑motivation, and proactive planning with strong attention to detail.
Strong communication skills, both written and verbal, with a clear and concise style.
Experience in account management, new business development, and event sales in a hospitality environment.
Understanding of hotel operations, food & beverage, and event services.
Proficiency in sales technology platforms such as Delphi, CI/TY, PMS, and other digital sales systems.
Ability to forecast and analyze revenue data, and apply marketing and pricing strategies.
Leadership and coaching experience for supervising staff (direct reports).
Commitment to Hyatt’s values: customer orientation, teamwork, entrepreneurial mindset.
Equal Opportunity Employer Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company responsible for all employment benefits and obligations at this location.
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