EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Palo Alto, California, United States, 94306
ServiceNow – Enterprise Service Management Transformation – Senior Manager – Tech Consulting – Open Location
Location: Anywhere in Country
At EY, we’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Key Responsibilities
Lead ServiceNow transformation engagements and manage client relationships on a daily basis.
Accountable for program/project delivery, ensuring objectives are met and timelines are controlled.
Develop resource plans and budget for engagements, managing engagement economics effectively.
Engage senior client executives to develop business cases, transformation roadmaps, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS, including design, configuration, testing, and deployment phases.
Mentor multidisciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Provide guidance and practice expertise for ServiceNow implementations across business functions, demonstrating value to clients.
Qualifications
Bachelor’s degree required; Master’s degree preferred.
5‑7 years of relevant ServiceNow implementation experience.
5‑7 years of Big‑4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two ServiceNow certifications: HR Service Delivery, Customer Service Management, or Field Service Management.
Excellent consulting and interpersonal skills with executive communication and teamwork.
Valid U.S. driver’s license; ability to travel up to 60%.
Strong presentation and technical roadmap development abilities.
Certifications
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) preferred.
Performance analytics and reporting certifications are a plus.
Experience with ServiceNow AI solutions (Now Assist, Agentic, AI Control Tower) is a plus.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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At EY, we’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Key Responsibilities
Lead ServiceNow transformation engagements and manage client relationships on a daily basis.
Accountable for program/project delivery, ensuring objectives are met and timelines are controlled.
Develop resource plans and budget for engagements, managing engagement economics effectively.
Engage senior client executives to develop business cases, transformation roadmaps, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS, including design, configuration, testing, and deployment phases.
Mentor multidisciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Provide guidance and practice expertise for ServiceNow implementations across business functions, demonstrating value to clients.
Qualifications
Bachelor’s degree required; Master’s degree preferred.
5‑7 years of relevant ServiceNow implementation experience.
5‑7 years of Big‑4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two ServiceNow certifications: HR Service Delivery, Customer Service Management, or Field Service Management.
Excellent consulting and interpersonal skills with executive communication and teamwork.
Valid U.S. driver’s license; ability to travel up to 60%.
Strong presentation and technical roadmap development abilities.
Certifications
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) preferred.
Performance analytics and reporting certifications are a plus.
Experience with ServiceNow AI solutions (Now Assist, Agentic, AI Control Tower) is a plus.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr