Expression
Help Desk Specialist
Expression is looking for an experienced Help Desk Specialist to join our team in Washington, DC. This role is responsible for answering questions and managing requests related to information systems. You will work with customer requests using platforms such as Google Workspace, Microsoft Office, JAMF, Confluence, JIRA, and other SaaS platforms. You will be operating in a mixed Windows/Mac OS user environment and using Jamf and Microsoft Intune for mobile device management. This includes IT services such as operating systems troubleshooting, account administration, network configuration, application deployment, IT operations, and IT support.
Responsibilities
Assist employees in troubleshooting technical issues.
Ship hardware to employees.
Assist in the development and design of IT processes and policies.
Perform account, security, and other audits.
Configure and maintain support and customer-serving systems.
Required Qualifications
Associate's degree in Information Technology or similar field experience.
2+ years experience in the Help Desk, IT Support Services field, or similar.
2+ years of general IT experience configuring laptops, phones, workstations, and conference room equipment.
Experience utilizing Jira or a similar ticketing system.
Experience in troubleshooting MacOS, Windows, MFA authentication, mobile equipment, and website account administration.
Experienced in utilizing Jamf or a similar mobile device management (MDM) system.
Ability to diagnose and resolve basic computer and technical issues.
Excellent communication skills and responsiveness to queries via chat, email, phone, and/or in-person.
Ability to work as a member of a coordinated team providing consistent guidance, support, and services to IT customers.
Preferred Certifications
CompTIA A+.
CompTIA Security+.
Benefits
401(k) matching.
PPO and HDHP medical/dental/vision insurance.
Education reimbursement.
Complimentary life insurance.
Generous PTO and holiday leave.
Onsite office gym access.
Commuter Benefits Plan.
Equal Opportunity Employer/Veterans/Disabled
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Responsibilities
Assist employees in troubleshooting technical issues.
Ship hardware to employees.
Assist in the development and design of IT processes and policies.
Perform account, security, and other audits.
Configure and maintain support and customer-serving systems.
Required Qualifications
Associate's degree in Information Technology or similar field experience.
2+ years experience in the Help Desk, IT Support Services field, or similar.
2+ years of general IT experience configuring laptops, phones, workstations, and conference room equipment.
Experience utilizing Jira or a similar ticketing system.
Experience in troubleshooting MacOS, Windows, MFA authentication, mobile equipment, and website account administration.
Experienced in utilizing Jamf or a similar mobile device management (MDM) system.
Ability to diagnose and resolve basic computer and technical issues.
Excellent communication skills and responsiveness to queries via chat, email, phone, and/or in-person.
Ability to work as a member of a coordinated team providing consistent guidance, support, and services to IT customers.
Preferred Certifications
CompTIA A+.
CompTIA Security+.
Benefits
401(k) matching.
PPO and HDHP medical/dental/vision insurance.
Education reimbursement.
Complimentary life insurance.
Generous PTO and holiday leave.
Onsite office gym access.
Commuter Benefits Plan.
Equal Opportunity Employer/Veterans/Disabled
#J-18808-Ljbffr