BNY
Senior Vice President, Production Services Infrastructure Support
BNY, Florida, New York, United States
Voice L2 Support Lead
BNY
Location: Lake Mary, FL and Pittsburgh, PA
Job Description We’re seeking a future team member for the role of Voice L2 Support Lead to join our TSG Production Services team. This role is in Lake Mary, FL and Pittsburgh, PA.
In this role, you’ll make an impact in the following ways:
Responsible for overseeing and supporting enterprise voice and unified communication systems, such as VoIP and SIP, serving as the US Voice lead.
Provide strategic guidance for the voice platform both regionally and globally. Lead voice‑related projects and initiatives.
Optimize system performance for voice communication platforms and resolve complex technical issues.
Handle vendor management and collaboration activities.
Act as the local site lead for Lake Mary, managing the local network and Voice team.
To be successful in this role
Extensive hands‑on implementation and troubleshooting experience across Voice technology products.
Experience with monitoring, diagnostic and analytics tools to troubleshoot Voice issues and problems.
Solid understanding of QoS, end‑to‑end performance and fine tuning.
Fundamental understanding of collaboration tools and endpoints.
Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred.
10–12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus.
Benefits BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Equal Employment Opportunity BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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Location: Lake Mary, FL and Pittsburgh, PA
Job Description We’re seeking a future team member for the role of Voice L2 Support Lead to join our TSG Production Services team. This role is in Lake Mary, FL and Pittsburgh, PA.
In this role, you’ll make an impact in the following ways:
Responsible for overseeing and supporting enterprise voice and unified communication systems, such as VoIP and SIP, serving as the US Voice lead.
Provide strategic guidance for the voice platform both regionally and globally. Lead voice‑related projects and initiatives.
Optimize system performance for voice communication platforms and resolve complex technical issues.
Handle vendor management and collaboration activities.
Act as the local site lead for Lake Mary, managing the local network and Voice team.
To be successful in this role
Extensive hands‑on implementation and troubleshooting experience across Voice technology products.
Experience with monitoring, diagnostic and analytics tools to troubleshoot Voice issues and problems.
Solid understanding of QoS, end‑to‑end performance and fine tuning.
Fundamental understanding of collaboration tools and endpoints.
Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred.
10–12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus.
Benefits BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Equal Employment Opportunity BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
#J-18808-Ljbffr