Sunrise System inc
IT Help Desk / Service Desk Analyst
Sunrise System inc, Sacramento, California, United States
Job Title: IT Help Desk / Service Desk Analyst
Job ID: 25-11805
Location: Sacramento, CA
Duration: 12 months on W2 contract
Work Type:
Onsite initially (Hybrid after 3–6 months based on performance)
Description:
Seeking a Tier 1 IT Help Desk Analyst to provide customer-focused technical support via phone and web channels. Role includes troubleshooting desktop, mobile, network, and application issues in an enterprise environment.
Required Skills:
1+ year IT Help Desk or Service Desk experience Windows OS & Microsoft Office support Basic networking (LAN, Wi-Fi, peripherals) Strong troubleshooting and customer service skills Minimum typing speed: 35 WPM High School Diploma or equivalent
Preferred Qualifications:
IT certifications (CompTIA A+ preferred) Call center or customer service experience Basic knowledge of hardware, software, and enterprise IT environments
Compensation:
The hourly rate for this position is $21.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Work Type:
Onsite initially (Hybrid after 3–6 months based on performance)
Description:
Seeking a Tier 1 IT Help Desk Analyst to provide customer-focused technical support via phone and web channels. Role includes troubleshooting desktop, mobile, network, and application issues in an enterprise environment.
Required Skills:
1+ year IT Help Desk or Service Desk experience Windows OS & Microsoft Office support Basic networking (LAN, Wi-Fi, peripherals) Strong troubleshooting and customer service skills Minimum typing speed: 35 WPM High School Diploma or equivalent
Preferred Qualifications:
IT certifications (CompTIA A+ preferred) Call center or customer service experience Basic knowledge of hardware, software, and enterprise IT environments
Compensation:
The hourly rate for this position is $21.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].