McDonald's
Join to apply for the
Director, Technical Product Management
role at
McDonald's . This opportunity is part of the
Global Technology Enterprise Products & Platforms (EPP) Team , where our vision is to “Always be a people led, product centric, forward‑thinking & trusted technology partner”.
The
Director of Technical Product Management
is responsible for the technical enablement of Enterprise Service Management. This includes technical ownership for a group of technology portfolios and products primarily on the ServiceNow platform. The position drives end‑to‑end delivery across all technology products and portfolios within their work group, works closely with business partner leaders to influence strategy and develop technology roadmaps, and provides thought leadership and advisory on current and future capabilities. The Director supervises the development and launch of new technology products and features, implements product strategies, conducts market research, and collaborates with cross‑functional teams to bring products to market. This position reports to the Sr. Director, Technical Product Management – EPP, Core Solutions.
This is an exciting opportunity for an expert technology leader to help shape the transformation of EPP products and services throughout the McDonald’s environment.
Accountabilities & Responsibilities
Partner engagement & management
Work with business partners to define and prioritize product roadmaps. Provide guidance in the planning, coordination, and execution of product delivery. Ensure standards are leveraged to deliver high quality and minimize business disruptions.
Tech and product leadership
Understand customer business imperatives. Influence and collaborate with Business Partners, Tech Colleagues and Vendor Partners to drive product & platform strategy and One McDonald's Way across global markets.
Leverage internal and external knowledge to optimize our technology offering. Lead and inspire innovative thinking, approaches, and solutions to address complex operational and technology challenges.
Foster a culture of innovation by actively exploring emerging technologies and seeing opportunities for product diversification and expansion.
Team leadership and development
Create a product centric organization and foster agile ways of working.
Build and lead a high‑performing team, set clear performance goals, provide regular feedback, and conduct performance evaluations.
Lead teams to complete roadmaps efficiently, allocating resources and budgets to ensure timely and successful product launches.
Foster a culture of collaboration, continuous improvement, and customer service within the team. Develop team members' skills and capabilities through training, mentoring, and professional development opportunities.
Vendor management
Develop and maintain strong relationships with vendor partners and service providers. Manage vendor contracts, service level agreements, and performance evaluations.
Collaborate with VMO, procurement and legal teams to negotiate contracts and ensure compliance with vendor agreements. Stay updated on vendor roadmaps and product updates to align with our application/product strategy.
Drive high availability, resilient operating model
Provide guidance and oversight day‑to‑day operations of applications, ensuring system availability, stability, and performance.
Preside over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy.
Have ownership and oversight of the platform instances, the core platform team, and any issues.
Collaborate within the greater technology organization to establish and maintain efficient application infrastructure, including servers, databases, and interfaces.
Ensure standard processes are followed for incident management, organizational change, and problem resolution.
Monitor system performance, identify areas for improvement, and implement appropriate measures to enhance application reliability and user experience.
Qualifications
Shown expertise in overseeing top-performing product and engineering teams, influencing relevant parties, and steering projects that necessitate adaptability.
7–10+ years in Enterprise Service Management, Digital Employee Experience, enterprise platforms, or digital transformation roles.
3 years of ServiceNow experience with responsibilities for the overall strategy, implementation, and optimization of an organization's ServiceNow platform.
Bachelor’s degree or equivalent experience in Business, Technology, Computer Science, Engineering or related field.
Strong management experience and leadership knowledge in the assigned domain area.
Broad knowledge in the assigned domain area, including the latest technology trends and applicable use cases.
Experience managing in a matrixed environment, with ability to collaborate and work multi‑functionally with leaders at all levels.
Comfortable with change and multiple priorities in a fast‑paced environment.
Experience leading agile self‑managed product teams of multiple sizes and types.
Experience in new product integration to successfully incorporate new products into the existing product portfolio.
Experience in managing product releases to ensure successful product launch and adoption.
Highly qualified working collaboratively with business partners to solve complex technical challenges.
Possess effective communication, storytelling, negotiation, influencing, discernment, and problem‑solving skills.
Strong innovation skills to identify, develop, and make improvements to techniques, procedures, services, or products.
Experience applying data and reporting to present key business cases, make informed business decisions, and facilitate continuous improvement.
Strong positive thinking that includes creating a safe environment to learn, challenge, accept risk‑taking and a willingness to be wrong.
Compensation
Bonus Eligible: Yes
Long‑Term Incentive: Yes
Benefits Eligible: Yes
Salary Range $168,350.00 - $218,860.00
Additional Information Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and
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Director, Technical Product Management
role at
McDonald's . This opportunity is part of the
Global Technology Enterprise Products & Platforms (EPP) Team , where our vision is to “Always be a people led, product centric, forward‑thinking & trusted technology partner”.
The
Director of Technical Product Management
is responsible for the technical enablement of Enterprise Service Management. This includes technical ownership for a group of technology portfolios and products primarily on the ServiceNow platform. The position drives end‑to‑end delivery across all technology products and portfolios within their work group, works closely with business partner leaders to influence strategy and develop technology roadmaps, and provides thought leadership and advisory on current and future capabilities. The Director supervises the development and launch of new technology products and features, implements product strategies, conducts market research, and collaborates with cross‑functional teams to bring products to market. This position reports to the Sr. Director, Technical Product Management – EPP, Core Solutions.
This is an exciting opportunity for an expert technology leader to help shape the transformation of EPP products and services throughout the McDonald’s environment.
Accountabilities & Responsibilities
Partner engagement & management
Work with business partners to define and prioritize product roadmaps. Provide guidance in the planning, coordination, and execution of product delivery. Ensure standards are leveraged to deliver high quality and minimize business disruptions.
Tech and product leadership
Understand customer business imperatives. Influence and collaborate with Business Partners, Tech Colleagues and Vendor Partners to drive product & platform strategy and One McDonald's Way across global markets.
Leverage internal and external knowledge to optimize our technology offering. Lead and inspire innovative thinking, approaches, and solutions to address complex operational and technology challenges.
Foster a culture of innovation by actively exploring emerging technologies and seeing opportunities for product diversification and expansion.
Team leadership and development
Create a product centric organization and foster agile ways of working.
Build and lead a high‑performing team, set clear performance goals, provide regular feedback, and conduct performance evaluations.
Lead teams to complete roadmaps efficiently, allocating resources and budgets to ensure timely and successful product launches.
Foster a culture of collaboration, continuous improvement, and customer service within the team. Develop team members' skills and capabilities through training, mentoring, and professional development opportunities.
Vendor management
Develop and maintain strong relationships with vendor partners and service providers. Manage vendor contracts, service level agreements, and performance evaluations.
Collaborate with VMO, procurement and legal teams to negotiate contracts and ensure compliance with vendor agreements. Stay updated on vendor roadmaps and product updates to align with our application/product strategy.
Drive high availability, resilient operating model
Provide guidance and oversight day‑to‑day operations of applications, ensuring system availability, stability, and performance.
Preside over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy.
Have ownership and oversight of the platform instances, the core platform team, and any issues.
Collaborate within the greater technology organization to establish and maintain efficient application infrastructure, including servers, databases, and interfaces.
Ensure standard processes are followed for incident management, organizational change, and problem resolution.
Monitor system performance, identify areas for improvement, and implement appropriate measures to enhance application reliability and user experience.
Qualifications
Shown expertise in overseeing top-performing product and engineering teams, influencing relevant parties, and steering projects that necessitate adaptability.
7–10+ years in Enterprise Service Management, Digital Employee Experience, enterprise platforms, or digital transformation roles.
3 years of ServiceNow experience with responsibilities for the overall strategy, implementation, and optimization of an organization's ServiceNow platform.
Bachelor’s degree or equivalent experience in Business, Technology, Computer Science, Engineering or related field.
Strong management experience and leadership knowledge in the assigned domain area.
Broad knowledge in the assigned domain area, including the latest technology trends and applicable use cases.
Experience managing in a matrixed environment, with ability to collaborate and work multi‑functionally with leaders at all levels.
Comfortable with change and multiple priorities in a fast‑paced environment.
Experience leading agile self‑managed product teams of multiple sizes and types.
Experience in new product integration to successfully incorporate new products into the existing product portfolio.
Experience in managing product releases to ensure successful product launch and adoption.
Highly qualified working collaboratively with business partners to solve complex technical challenges.
Possess effective communication, storytelling, negotiation, influencing, discernment, and problem‑solving skills.
Strong innovation skills to identify, develop, and make improvements to techniques, procedures, services, or products.
Experience applying data and reporting to present key business cases, make informed business decisions, and facilitate continuous improvement.
Strong positive thinking that includes creating a safe environment to learn, challenge, accept risk‑taking and a willingness to be wrong.
Compensation
Bonus Eligible: Yes
Long‑Term Incentive: Yes
Benefits Eligible: Yes
Salary Range $168,350.00 - $218,860.00
Additional Information Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and
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