EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, San Diego, California, United States, 92189
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location
Location: Anywhere in Country
Overview At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Opportunity You will lead ServiceNow Transformation teams in one of the fastest-growing areas of the business. It is a client-facing role, where you will motivate and develop teams while establishing and maintaining client relationships. You will grow your consulting, technical and leadership skills, and build relationships that define your career.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Drive and support sales activities alongside EY pursuit teams, developing proposals, estimates and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including design, configuration/development, testing and deployment phases.
Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen and the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across non‑IT business functions, translating business objectives into process and technology transformation.
Analyze a company’s service‑management functional capabilities (people, process and technology) and provide leading‑practice recommendations for strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter experts.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk/issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role You Must Have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
5–7 years of relevant ServiceNow implementation experience.
5–7 years of Big‑4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability and organization.
Ability to develop presentations, functional and technical roadmaps, and present ideas and proposals to all levels of management.
Experience with defining contextual, conceptual, and logical models aligning both business and technical capabilities.
Experience leading teams and supervising others.
A valid U.S. driver’s license.
Ability to travel to meet client needs (up to 60%).
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Experience in Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery – certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are looking for intellectually curious people with a genuine passion for innovative solutions, excellent communication and negotiation skills, and the ability to express big ideas to senior leaders – often without technical backgrounds. If you are ready to take ownership of a team poised to disrupt the industry, this role is for you.
What We Offer You
A comprehensive compensation and benefits package in which you are rewarded based on performance and recognized for the value you bring. Base salary ranges: $171,600–$392,100 nationally; $205,900–$445,700 for NYC, Washington State and California (excluding Sacramento). Total Rewards includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
A flexible hybrid model: most client‑serving roles work together in person 40–60% of the time over the course of an engagement, project or year.
A flexible vacation policy that lets you decide how much time off you need based on personal circumstances. You also receive time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care and other leaves of absence.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Professional Services (Industries)
EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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Overview At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Opportunity You will lead ServiceNow Transformation teams in one of the fastest-growing areas of the business. It is a client-facing role, where you will motivate and develop teams while establishing and maintaining client relationships. You will grow your consulting, technical and leadership skills, and build relationships that define your career.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Drive and support sales activities alongside EY pursuit teams, developing proposals, estimates and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including design, configuration/development, testing and deployment phases.
Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen and the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across non‑IT business functions, translating business objectives into process and technology transformation.
Analyze a company’s service‑management functional capabilities (people, process and technology) and provide leading‑practice recommendations for strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter experts.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk/issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role You Must Have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
5–7 years of relevant ServiceNow implementation experience.
5–7 years of Big‑4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability and organization.
Ability to develop presentations, functional and technical roadmaps, and present ideas and proposals to all levels of management.
Experience with defining contextual, conceptual, and logical models aligning both business and technical capabilities.
Experience leading teams and supervising others.
A valid U.S. driver’s license.
Ability to travel to meet client needs (up to 60%).
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Experience in Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery – certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are looking for intellectually curious people with a genuine passion for innovative solutions, excellent communication and negotiation skills, and the ability to express big ideas to senior leaders – often without technical backgrounds. If you are ready to take ownership of a team poised to disrupt the industry, this role is for you.
What We Offer You
A comprehensive compensation and benefits package in which you are rewarded based on performance and recognized for the value you bring. Base salary ranges: $171,600–$392,100 nationally; $205,900–$445,700 for NYC, Washington State and California (excluding Sacramento). Total Rewards includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
A flexible hybrid model: most client‑serving roles work together in person 40–60% of the time over the course of an engagement, project or year.
A flexible vacation policy that lets you decide how much time off you need based on personal circumstances. You also receive time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care and other leaves of absence.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Professional Services (Industries)
EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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