HealthEquity
Employer Industry: Healthcare Financial Services
Why consider this job opportunity
Salary up to $33.65/hour Opportunity for performance-based incentives and a comprehensive benefits package Flexible remote work option, allowing work from anywhere Minimum of 18 days of annual PTO and 13 paid holidays per year Support for ongoing education and tuition assistance A commitment to diversity, inclusion, and a welcoming workplace environment What to Expect (Job Responsibilities)
Collaborate with internal teams to resolve cases related to eligibility, claims, and account maintenance Create and maintain metrics and dashboards to identify process improvements Conduct research and analysis to design strategies for customer-facing process enhancements Manage client billing activities, including coordinating with Shared Services and addressing client inquiries Assist in the annual Open Season setup and related system updates What is Required (Qualifications)
High School Diploma or equivalent; college coursework preferred 4-6 years of experience in customer service, account management, or project management Strong customer service orientation and problem-solving skills Proficiency in Microsoft Excel, including VLOOKUP and pivot tables Ability to adapt to changing business demands and demonstrate ownership of customer service issues How to Stand Out (Preferred Qualifications)
Experience with Salesforce and client-facing roles Strong analytical and critical thinking skills Familiarity with HealthEquity call center operations and related products We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $33.65/hour Opportunity for performance-based incentives and a comprehensive benefits package Flexible remote work option, allowing work from anywhere Minimum of 18 days of annual PTO and 13 paid holidays per year Support for ongoing education and tuition assistance A commitment to diversity, inclusion, and a welcoming workplace environment What to Expect (Job Responsibilities)
Collaborate with internal teams to resolve cases related to eligibility, claims, and account maintenance Create and maintain metrics and dashboards to identify process improvements Conduct research and analysis to design strategies for customer-facing process enhancements Manage client billing activities, including coordinating with Shared Services and addressing client inquiries Assist in the annual Open Season setup and related system updates What is Required (Qualifications)
High School Diploma or equivalent; college coursework preferred 4-6 years of experience in customer service, account management, or project management Strong customer service orientation and problem-solving skills Proficiency in Microsoft Excel, including VLOOKUP and pivot tables Ability to adapt to changing business demands and demonstrate ownership of customer service issues How to Stand Out (Preferred Qualifications)
Experience with Salesforce and client-facing roles Strong analytical and critical thinking skills Familiarity with HealthEquity call center operations and related products We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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