Mass General Brigham
Site: The General Hospital Corporation
Mass General Brigham is a not‑for‑profit organization that supports patient care, research, teaching, and community service. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds—including post‑traumatic stress, traumatic brain injury, anxiety, depression, co‑occurring substance use disorder, family relationship challenges and other issues associated with military service—for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world‑class clinical care, wellness, education, and research.
Family Support Specialist (FSS) Role The FSS engages with veterans, service members and military‑connected family members to spread awareness about the impacts of military service on entire family systems. They encourage family members to take advantage of clinical, wellness and educational services available through the Home Base Program, provide peer support, and facilitate resiliency offerings and recreational activities for families in New England. The FSS team also builds and maintains relationships with local, regional and national military‑serving organizations to collaborate in support of military families. The role may require work outside normal working hours, including nights, weekends, and travel.
Job Summary Responsible for community outreach, engagement, and support to enhance access to behavioral health programs. The Outreach Worker collaborates with community partners, healthcare professionals, and social service agencies to promote mental health awareness and address the behavioral health needs of individuals.
Essential Functions
Conduct proactive outreach within the community to identify individuals in need of behavioral health services.
Establish relationships with community organizations, schools, primary care providers, and other stakeholders to enhance outreach efforts.
Conduct initial assessments to identify the behavioral health needs of individuals.
Provide information and referrals to appropriate behavioral health services and resources.
Respond to crisis situations and provide immediate support and intervention.
Collaborate with crisis intervention teams, law enforcement, and emergency services as needed.
Advocate for individuals with behavioral health needs to ensure they receive timely and appropriate care.
Conduct community education and awareness programs on mental health topics.
Education Bachelor's Degree in a related field of study required.
Experience
Experience in behavioral health outreach or related field (1–2 years preferred).
Lived experience as a military family member.
Minimum of 3 years working with military families.
Knowledge, Skills and Abilities
Knowledge of military structure.
Knowledge of community services and resources available to military families.
Familiarity with PTSD and TBI and the challenges that accompany such diagnoses.
Compassionate and empathetic spirit.
Ability to listen and manage stressful situations and respond calmly and professionally in a safe and reassuring manner.
Strong knowledge of behavioral health services, resources, and crisis intervention techniques.
Excellent communication, interpersonal, and organizational skills.
Ability to work independently and collaboratively within a team.
Proficiency in using electronic health records and documentation systems.
Valid driver's license and reliable transportation for community outreach.
Physical Requirements
Standing Frequently (34‑66%)
Walking Frequently (34‑66%)
Sitting Occasionally (3‑33%)
Lifting Frequently (34‑66%) 35 lbs+ (w/assisted device)
Carrying Frequently (34‑66%) 20–35 lbs
Pushing Occasionally (3‑33%)
Pulling Occasionally (3‑33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34‑66%)
Stooping Occasionally (3‑33%)
Kneeling Occasionally (3‑33%)
Crouching Occasionally (3‑33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34‑66%)
Gross Manipulation (Handling) Frequently (34‑66%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision – Far Constantly (67‑100%)
Vision – Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Remote Type Hybrid
Work Location One Constitution Wharf
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $20.43 – $29.21 per hour
Grade 4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums
EEO Statement The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Mass General Brigham is a not‑for‑profit organization that supports patient care, research, teaching, and community service. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds—including post‑traumatic stress, traumatic brain injury, anxiety, depression, co‑occurring substance use disorder, family relationship challenges and other issues associated with military service—for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world‑class clinical care, wellness, education, and research.
Family Support Specialist (FSS) Role The FSS engages with veterans, service members and military‑connected family members to spread awareness about the impacts of military service on entire family systems. They encourage family members to take advantage of clinical, wellness and educational services available through the Home Base Program, provide peer support, and facilitate resiliency offerings and recreational activities for families in New England. The FSS team also builds and maintains relationships with local, regional and national military‑serving organizations to collaborate in support of military families. The role may require work outside normal working hours, including nights, weekends, and travel.
Job Summary Responsible for community outreach, engagement, and support to enhance access to behavioral health programs. The Outreach Worker collaborates with community partners, healthcare professionals, and social service agencies to promote mental health awareness and address the behavioral health needs of individuals.
Essential Functions
Conduct proactive outreach within the community to identify individuals in need of behavioral health services.
Establish relationships with community organizations, schools, primary care providers, and other stakeholders to enhance outreach efforts.
Conduct initial assessments to identify the behavioral health needs of individuals.
Provide information and referrals to appropriate behavioral health services and resources.
Respond to crisis situations and provide immediate support and intervention.
Collaborate with crisis intervention teams, law enforcement, and emergency services as needed.
Advocate for individuals with behavioral health needs to ensure they receive timely and appropriate care.
Conduct community education and awareness programs on mental health topics.
Education Bachelor's Degree in a related field of study required.
Experience
Experience in behavioral health outreach or related field (1–2 years preferred).
Lived experience as a military family member.
Minimum of 3 years working with military families.
Knowledge, Skills and Abilities
Knowledge of military structure.
Knowledge of community services and resources available to military families.
Familiarity with PTSD and TBI and the challenges that accompany such diagnoses.
Compassionate and empathetic spirit.
Ability to listen and manage stressful situations and respond calmly and professionally in a safe and reassuring manner.
Strong knowledge of behavioral health services, resources, and crisis intervention techniques.
Excellent communication, interpersonal, and organizational skills.
Ability to work independently and collaboratively within a team.
Proficiency in using electronic health records and documentation systems.
Valid driver's license and reliable transportation for community outreach.
Physical Requirements
Standing Frequently (34‑66%)
Walking Frequently (34‑66%)
Sitting Occasionally (3‑33%)
Lifting Frequently (34‑66%) 35 lbs+ (w/assisted device)
Carrying Frequently (34‑66%) 20–35 lbs
Pushing Occasionally (3‑33%)
Pulling Occasionally (3‑33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34‑66%)
Stooping Occasionally (3‑33%)
Kneeling Occasionally (3‑33%)
Crouching Occasionally (3‑33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34‑66%)
Gross Manipulation (Handling) Frequently (34‑66%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision – Far Constantly (67‑100%)
Vision – Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Remote Type Hybrid
Work Location One Constitution Wharf
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $20.43 – $29.21 per hour
Grade 4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums
EEO Statement The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
#J-18808-Ljbffr