CYB Human Resources
Director of Hospitality & Operations (General Manager)
CYB Human Resources, Edina, Minnesota, United States
Director of Hospitality & Operations (General Manager)
Join to apply for the Director of Hospitality & Operations (General Manager) role at CYB Human Resources
1 week ago Be among the first 25 applicants
To ensure full consideration, please provide a cover letter in addition to your resume detailing your qualifications and alignment with the position’s requirements.
Job Summary / Objective This role will lead and elevate Wooden Hill’s on‑premise hospitality business from good to great, strengthening guest experience, team development, operational systems, and profitable growth across the taproom, kitchen, café, and events.
Essential Functions Leadership & Culture
Lead, train, and mentor taproom and kitchen teams to embody Wooden Hill’s culture of warmth, respect, and teamwork.
Build systems of accountability and continuous improvement.
Model professionalism and composure during high‑volume service.
Operations Management
Oversee daily operations for taproom and kitchen, ensuring safety, cleanliness, and efficiency.
Maintain organized facilities and enforce zero‑injury standards.
Run leadership meetings across Taproom, Kitchen, Production, and Events/Marketing.
Ensure schedules are posted at least three weeks in advance and manage staffing levels appropriately.
Team Development
Lead hiring, onboarding, training, and ongoing development for all hospitality employees.
Conduct quarterly 1:1s and support staff growth and engagement.
Address performance issues proactively; recognize and celebrate wins.
Financial & Strategic Oversight
Own taproom and kitchen P&L performance; monitor sales, labor, COGS, and expenses.
Collaborate with ownership on pricing, menu engineering, and cost control.
Support organizational goal‑setting and cross‑department alignment.
Marketing & Guest Engagement
Partner with events/admin teams on promotions, programming, and customer engagement.
Serve as an enthusiastic brand ambassador.
Oversee execution and performance of loyalty and rewards programs.
Continuous Improvement
Strengthen structured onboarding and communication systems across departments.
Document and refine SOPs that support long‑term scalability.
Competencies
Leadership & People Development
Hospitality & Guest Experience Excellence
Operational Systems & Process Management
Financial Acumen (P&L, labor, COGS, metrics‑driven decision‑making)
Strategic Planning & Execution
High‑volume Service Management
Communication & Cross‑functional Collaboration
Problem‑solving, organization, follow‑through
Digital fluency (POS, inventory, CRM, scheduling, Google Workspace, Slack, ChatGPT, dashboards, etc.)
Supervisory Responsibility This position does have supervisory responsibility. Supervises: All taproom and kitchen staff; Event, administrative, and production staff as needed.
Work Environment This role operates in a Food & Beverage environment with fast‑paced, high‑volume service conditions. The GM is present on the floor regularly and collaborates closely with FOH, BOH, events, and production teams.
Physical Demands Per the request form, this role requires frequent standing and movement throughout the taproom and kitchen, but does not require heavy lifting. Regularly required to talk, hear, stand, walk, reach, and use hands for handling or operating equipment. May occasionally lift up to 20 pounds.
Position Type / Expected Hours of Work This is a full‑time position. Standard hours: Standard office hours with evening & weekend availability as needed, especially during peak service periods and events.
Travel Travel needs are currently unclear. This may include occasional off‑site events or community engagements as determined by the ownership team.
Requirements Required Education and Experience
Bachelor’s degree (business, hospitality, or related field) preferred.
7+ years progressive hospitality management, including 3+ years as a GM or Director‑level operator with full P&L responsibility in a high‑volume venue (>$5M+ annual revenue).
Demonstrated leadership of 30+ team members with 3–6 FOH/BOH leads.
Track record showing at least two of the following:
Reduced prime cost by ≥3–5 pts or sustained ≤58 %.
Improved NOI by ≥3 pts while maintaining guest ratings.
Launched new daypart/program (café, brunch, events, loyalty) with positive economics in ≤120 days.
Implemented loyalty/CRM program increasing frequency or ≥20 % tender share.
Reduced 90‑day washout ≤15 % or voluntary turnover ≤25 %.
ServSafe Manager/CFPM and responsible alcohol service training (or obtain within 30–60 days).
Regular evening/weekend presence required.
Preferred Education & Experience
Experience scaling a site from $4–6M to $7–10M+.
Brewery/taproom experience; Cicerone Beer Server certification (or obtain within 60 days).
Proven success building scalable SOPs and training systems.
Experience collaborating cross‑functionally with events/marketing to achieve revenue goals.
Benefits Beer and Food Benefits
Six free cans of beer per week (employee’s choice)
One free pour of beer after the last shift of the day
One free meal per 4+ hour shift
Employee Discount
50 % off all beer, non‑alcoholic beverages, and food
At cost merchandise discount
Family and Friends Discount
20 % off all beer, non‑alcoholic beverages, food, and merchandise for your family and friends that accompany you to the taproom
Health Insurance
Eligible after working one full calendar month; Employer pays 50 % of premium
Dental Insurance
Eligible after working one full calendar month; Employer pays 50 % of premium
Vision Insurance
Eligible after working one full calendar month; Employer pays 75 % of premium
Basic Life Insurance
Eligible after working one full calendar year; $50,000 Basic Life Insurance Plan; Employer pays 100 % of premium
401k + Company Match
Eligible after working one full calendar year; We match 100 % of employee contributions up to the first 5 % of pay
Time Off
Eligible for four weeks of paid time off after working six consecutive months (PTO may be prorated your first year depending on your start month; runs on a calendar year basis)
Eligible for 40 hours unpaid time off effective upon hire
Eligible to accrue one hour of Sick and Safe Leave for every 30 hours worked upon hire (maximum of 48 hours accrued per year)
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1 week ago Be among the first 25 applicants
To ensure full consideration, please provide a cover letter in addition to your resume detailing your qualifications and alignment with the position’s requirements.
Job Summary / Objective This role will lead and elevate Wooden Hill’s on‑premise hospitality business from good to great, strengthening guest experience, team development, operational systems, and profitable growth across the taproom, kitchen, café, and events.
Essential Functions Leadership & Culture
Lead, train, and mentor taproom and kitchen teams to embody Wooden Hill’s culture of warmth, respect, and teamwork.
Build systems of accountability and continuous improvement.
Model professionalism and composure during high‑volume service.
Operations Management
Oversee daily operations for taproom and kitchen, ensuring safety, cleanliness, and efficiency.
Maintain organized facilities and enforce zero‑injury standards.
Run leadership meetings across Taproom, Kitchen, Production, and Events/Marketing.
Ensure schedules are posted at least three weeks in advance and manage staffing levels appropriately.
Team Development
Lead hiring, onboarding, training, and ongoing development for all hospitality employees.
Conduct quarterly 1:1s and support staff growth and engagement.
Address performance issues proactively; recognize and celebrate wins.
Financial & Strategic Oversight
Own taproom and kitchen P&L performance; monitor sales, labor, COGS, and expenses.
Collaborate with ownership on pricing, menu engineering, and cost control.
Support organizational goal‑setting and cross‑department alignment.
Marketing & Guest Engagement
Partner with events/admin teams on promotions, programming, and customer engagement.
Serve as an enthusiastic brand ambassador.
Oversee execution and performance of loyalty and rewards programs.
Continuous Improvement
Strengthen structured onboarding and communication systems across departments.
Document and refine SOPs that support long‑term scalability.
Competencies
Leadership & People Development
Hospitality & Guest Experience Excellence
Operational Systems & Process Management
Financial Acumen (P&L, labor, COGS, metrics‑driven decision‑making)
Strategic Planning & Execution
High‑volume Service Management
Communication & Cross‑functional Collaboration
Problem‑solving, organization, follow‑through
Digital fluency (POS, inventory, CRM, scheduling, Google Workspace, Slack, ChatGPT, dashboards, etc.)
Supervisory Responsibility This position does have supervisory responsibility. Supervises: All taproom and kitchen staff; Event, administrative, and production staff as needed.
Work Environment This role operates in a Food & Beverage environment with fast‑paced, high‑volume service conditions. The GM is present on the floor regularly and collaborates closely with FOH, BOH, events, and production teams.
Physical Demands Per the request form, this role requires frequent standing and movement throughout the taproom and kitchen, but does not require heavy lifting. Regularly required to talk, hear, stand, walk, reach, and use hands for handling or operating equipment. May occasionally lift up to 20 pounds.
Position Type / Expected Hours of Work This is a full‑time position. Standard hours: Standard office hours with evening & weekend availability as needed, especially during peak service periods and events.
Travel Travel needs are currently unclear. This may include occasional off‑site events or community engagements as determined by the ownership team.
Requirements Required Education and Experience
Bachelor’s degree (business, hospitality, or related field) preferred.
7+ years progressive hospitality management, including 3+ years as a GM or Director‑level operator with full P&L responsibility in a high‑volume venue (>$5M+ annual revenue).
Demonstrated leadership of 30+ team members with 3–6 FOH/BOH leads.
Track record showing at least two of the following:
Reduced prime cost by ≥3–5 pts or sustained ≤58 %.
Improved NOI by ≥3 pts while maintaining guest ratings.
Launched new daypart/program (café, brunch, events, loyalty) with positive economics in ≤120 days.
Implemented loyalty/CRM program increasing frequency or ≥20 % tender share.
Reduced 90‑day washout ≤15 % or voluntary turnover ≤25 %.
ServSafe Manager/CFPM and responsible alcohol service training (or obtain within 30–60 days).
Regular evening/weekend presence required.
Preferred Education & Experience
Experience scaling a site from $4–6M to $7–10M+.
Brewery/taproom experience; Cicerone Beer Server certification (or obtain within 60 days).
Proven success building scalable SOPs and training systems.
Experience collaborating cross‑functionally with events/marketing to achieve revenue goals.
Benefits Beer and Food Benefits
Six free cans of beer per week (employee’s choice)
One free pour of beer after the last shift of the day
One free meal per 4+ hour shift
Employee Discount
50 % off all beer, non‑alcoholic beverages, and food
At cost merchandise discount
Family and Friends Discount
20 % off all beer, non‑alcoholic beverages, food, and merchandise for your family and friends that accompany you to the taproom
Health Insurance
Eligible after working one full calendar month; Employer pays 50 % of premium
Dental Insurance
Eligible after working one full calendar month; Employer pays 50 % of premium
Vision Insurance
Eligible after working one full calendar month; Employer pays 75 % of premium
Basic Life Insurance
Eligible after working one full calendar year; $50,000 Basic Life Insurance Plan; Employer pays 100 % of premium
401k + Company Match
Eligible after working one full calendar year; We match 100 % of employee contributions up to the first 5 % of pay
Time Off
Eligible for four weeks of paid time off after working six consecutive months (PTO may be prorated your first year depending on your start month; runs on a calendar year basis)
Eligible for 40 hours unpaid time off effective upon hire
Eligible to accrue one hour of Sick and Safe Leave for every 30 hours worked upon hire (maximum of 48 hours accrued per year)
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