Net2Source (N2S)
Net2Source (N2S) provides a competitive pay range of
$40.00/hr - $42.00/hr . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Who We Are Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.
Position Details Title:
ServiceNow Business Analyst Duration:
12 months contract Location:
Fully Remote
Additional Information
Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives
Open to fully remote
Position Summary We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow's Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA.
Key Responsibilities
Act as the primary Business Analyst for the implementation of ServiceNow's Customer Service Management (CSM) module
Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution
Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items
Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)
Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)
Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow
Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs
Identify and articulate project risks and concerns, knowing when to escalation issues to appropriate stakeholders
Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions
Document weekly status reports and communications using Microsoft PowerPoint and Excel
Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives
Qualifications
5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM
Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module
Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus
Experience working on complex IT-led projects across multiple workstreams
Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations
Fluent in Spanish; proficiency in Portuguese is a plus but not required
Flexibility to work across various time zones to align with global project teams
Proven experience leading architectural reviews and engaging with relevant review boards
Why Work With Us? We believe in more than just jobs— we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact.
Our Commitment to Inclusion & Equity Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talent and perspectives are valued.
Awards & Recognition
America's Most Honored Businesses (Top 10%)
Fastest-Growing Staffing Firm by Staffing Industry Analysts
INC 5000 List for Eight Consecutive Years
Top 100 by Dallas Business JournalSpirit of Alliance Award by Agile1
Referrals increase your chances of interviewing at Net2Source (N2S) by 2x
Ready to Level Up Your Career? Click Apply Now and let's make it happen.
#J-18808-Ljbffr
$40.00/hr - $42.00/hr . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Who We Are Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.
Position Details Title:
ServiceNow Business Analyst Duration:
12 months contract Location:
Fully Remote
Additional Information
Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives
Open to fully remote
Position Summary We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow's Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA.
Key Responsibilities
Act as the primary Business Analyst for the implementation of ServiceNow's Customer Service Management (CSM) module
Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution
Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items
Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)
Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)
Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow
Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs
Identify and articulate project risks and concerns, knowing when to escalation issues to appropriate stakeholders
Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions
Document weekly status reports and communications using Microsoft PowerPoint and Excel
Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives
Qualifications
5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM
Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module
Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus
Experience working on complex IT-led projects across multiple workstreams
Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations
Fluent in Spanish; proficiency in Portuguese is a plus but not required
Flexibility to work across various time zones to align with global project teams
Proven experience leading architectural reviews and engaging with relevant review boards
Why Work With Us? We believe in more than just jobs— we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact.
Our Commitment to Inclusion & Equity Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talent and perspectives are valued.
Awards & Recognition
America's Most Honored Businesses (Top 10%)
Fastest-Growing Staffing Firm by Staffing Industry Analysts
INC 5000 List for Eight Consecutive Years
Top 100 by Dallas Business JournalSpirit of Alliance Award by Agile1
Referrals increase your chances of interviewing at Net2Source (N2S) by 2x
Ready to Level Up Your Career? Click Apply Now and let's make it happen.
#J-18808-Ljbffr