LanceSoft Inc
Why consider this job opportunity
Opportunity for career advancement and growth within a multi-million-dollar initiative
Work remotely, offering flexibility in your schedule
Collaborate with global teams across diverse regions
Engage in a project that influences customer service management on an international scale
Competitive compensation package commensurate with experience
What to Expect (Job Responsibilities)
Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module
Collaborate with system integrators, technical teams, and business stakeholders to ensure smooth project execution
Lead weekly project plan calls, documenting meeting notes and action items
Capture and document user stories and requirements using Agile methodologies
Manage testing processes and ensure business engagement in User Acceptance Testing (UAT)
What is Required (Qualifications)
5‑8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM
Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module
Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus
Strong collaboration and communication skills, with the ability to work effectively with diverse teams
Fluent in Spanish; proficiency in Portuguese is a plus but not required
How to Stand Out (Preferred Qualifications)
Experience working on complex IT‑led projects across multiple workstreams
Proven experience leading architectural reviews and engaging with relevant review boards
Flexibility to work across various time zones to align with global project teams
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Opportunity for career advancement and growth within a multi-million-dollar initiative
Work remotely, offering flexibility in your schedule
Collaborate with global teams across diverse regions
Engage in a project that influences customer service management on an international scale
Competitive compensation package commensurate with experience
What to Expect (Job Responsibilities)
Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module
Collaborate with system integrators, technical teams, and business stakeholders to ensure smooth project execution
Lead weekly project plan calls, documenting meeting notes and action items
Capture and document user stories and requirements using Agile methodologies
Manage testing processes and ensure business engagement in User Acceptance Testing (UAT)
What is Required (Qualifications)
5‑8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM
Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module
Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus
Strong collaboration and communication skills, with the ability to work effectively with diverse teams
Fluent in Spanish; proficiency in Portuguese is a plus but not required
How to Stand Out (Preferred Qualifications)
Experience working on complex IT‑led projects across multiple workstreams
Proven experience leading architectural reviews and engaging with relevant review boards
Flexibility to work across various time zones to align with global project teams
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr