The Planet Group
Job Title:
IT Support Technician – Laptop Imaging & Deployment
Location:
Onsite – Boston, MA (Parking available; public transit accessible but limited)
Employment Type:
Contract (3 months)
Pay Structure:
Hourly Rate: $25–$27/hour
Work Hours:
Full-time, Monday–Friday (Business casual dress)
Visa Sponsorship / H1B:
Not accepted
Background/Reference Checks:
Required
Role Overview We are seeking an organized and detail-oriented IT Support Technician to assist with a backlog of laptop upgrades and replacements. This role involves imaging laptops, coordinating with end users via email and Teams, and working with office services on logistics. The ideal candidate will have strong communication skills, technical proficiency, and the ability to work independently in a corporate setting.
Key Responsibilities
Image and configure laptops for deployment
Coordinate with end users to schedule upgrades and replacements
Communicate via email and Teams to confirm timing and logistics
Collaborate with office services for hardware distribution and setup
Maintain accurate records of completed tasks and inventory
Provide Tier 1 support for basic technical issues as needed
Required Qualifications
1–3 years of experience in Help Desk, IT Support, or Desktop Support roles
Solid experience with laptop imaging
Strong communication skills (phone, email, Teams)
Patient and empathetic approach to supporting non-technical users
Comfortable working in a corporate environment
Technical Skills
Operating Systems: Windows 10
Software: Microsoft Office 365
Systems & Tools: Active Directory (password resets, account creation)
Hardware: PC troubleshooting, imaging, peripheral setup
Networking: Basic understanding of LAN/WAN concepts
Education
Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred
Equivalent hands‑on experience accepted
#TECH #Onsite
#J-18808-Ljbffr
IT Support Technician – Laptop Imaging & Deployment
Location:
Onsite – Boston, MA (Parking available; public transit accessible but limited)
Employment Type:
Contract (3 months)
Pay Structure:
Hourly Rate: $25–$27/hour
Work Hours:
Full-time, Monday–Friday (Business casual dress)
Visa Sponsorship / H1B:
Not accepted
Background/Reference Checks:
Required
Role Overview We are seeking an organized and detail-oriented IT Support Technician to assist with a backlog of laptop upgrades and replacements. This role involves imaging laptops, coordinating with end users via email and Teams, and working with office services on logistics. The ideal candidate will have strong communication skills, technical proficiency, and the ability to work independently in a corporate setting.
Key Responsibilities
Image and configure laptops for deployment
Coordinate with end users to schedule upgrades and replacements
Communicate via email and Teams to confirm timing and logistics
Collaborate with office services for hardware distribution and setup
Maintain accurate records of completed tasks and inventory
Provide Tier 1 support for basic technical issues as needed
Required Qualifications
1–3 years of experience in Help Desk, IT Support, or Desktop Support roles
Solid experience with laptop imaging
Strong communication skills (phone, email, Teams)
Patient and empathetic approach to supporting non-technical users
Comfortable working in a corporate environment
Technical Skills
Operating Systems: Windows 10
Software: Microsoft Office 365
Systems & Tools: Active Directory (password resets, account creation)
Hardware: PC troubleshooting, imaging, peripheral setup
Networking: Basic understanding of LAN/WAN concepts
Education
Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred
Equivalent hands‑on experience accepted
#TECH #Onsite
#J-18808-Ljbffr