Sierra Spectra
Sierra Spectra specializes in providing expert services for the implementation, optimization, and compliance of advanced laboratory instruments, including LC/MS, GC/MS, TOC, and UV-Vis technologies. As an independent service organization, we offer unbiased expertise to address practical laboratory needs effectively. Our comprehensive support encompasses instrument qualification (IQ/OQ/PQ), regulatory compliance guidance, specialized training, performance optimization, and preventative maintenance. By combining technical expertise with strategic solutions, we align laboratory capabilities with organizational goals to enhance operational efficiency and accuracy.
Role Description We are seeking a Field Services Engineer for a full‑time, hybrid role based in the San Francisco Bay Area, with opportunities for occasional remote work. The Field Services Engineer will be responsible for maintaining, troubleshooting, and repairing lab instrumentation. Key responsibilities include providing technical support, performing preventative maintenance, delivering on‑site services, and offering exceptional customer service to meet client needs. The role also involves ensuring instruments comply with regulatory standards and assisting customers with specialized training and performance optimization. Collaboration with colleagues to address complex technical challenges will be essential.
Qualifications
Proficiency in field service, including on‑site repairs, installation, and calibration of laboratory instruments
Strong troubleshooting and technical support skills to diagnose and resolve technical issues efficiently
Experience in preventive maintenance to ensure optimal performance and longevity of laboratory instrumentation
Excellent customer service skills with the ability to build relationships and provide clear communication
Knowledge of regulatory compliance and experience with IQ/OQ/PQ processes is highly desirable
Strong organizational, problem‑solving, and decision‑making abilities
Bachelor’s degree in engineering, life sciences, or a related field; or equivalent hands‑on experience
Willingness to travel locally within the San Francisco Bay Area
Seniority Level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Pharmaceutical Manufacturing
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Role Description We are seeking a Field Services Engineer for a full‑time, hybrid role based in the San Francisco Bay Area, with opportunities for occasional remote work. The Field Services Engineer will be responsible for maintaining, troubleshooting, and repairing lab instrumentation. Key responsibilities include providing technical support, performing preventative maintenance, delivering on‑site services, and offering exceptional customer service to meet client needs. The role also involves ensuring instruments comply with regulatory standards and assisting customers with specialized training and performance optimization. Collaboration with colleagues to address complex technical challenges will be essential.
Qualifications
Proficiency in field service, including on‑site repairs, installation, and calibration of laboratory instruments
Strong troubleshooting and technical support skills to diagnose and resolve technical issues efficiently
Experience in preventive maintenance to ensure optimal performance and longevity of laboratory instrumentation
Excellent customer service skills with the ability to build relationships and provide clear communication
Knowledge of regulatory compliance and experience with IQ/OQ/PQ processes is highly desirable
Strong organizational, problem‑solving, and decision‑making abilities
Bachelor’s degree in engineering, life sciences, or a related field; or equivalent hands‑on experience
Willingness to travel locally within the San Francisco Bay Area
Seniority Level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Pharmaceutical Manufacturing
#J-18808-Ljbffr