Technogen, Inc.
Position: Cisco CUCM / VoIP Architect
Location: DC (Local to DMV) Onsite / Hybrid (based on program requirements)
Duration: 12+ months
Travel: Up to 20–30% for remote detachment support
Position Overview
We are seeking a highly skilled Cisco CUCM / VoIP Architect to lead the architecture, configuration, and deployment of Cisco Unified Communications solutions across distributed and mission‑critical environments. The Architect will serve as the technical lead for VoIP modernization efforts, including legacy system migration, secure deployment planning, implementation oversight, and compliance with DoD and federal technical standards. This position requires deep technical expertise in Cisco CUCM, VoIP engineering, Session Border Control, PSTN integration, and large‑scale multi‑site deployments.
Key Responsibilities
- Architecture, Configuration & Planning
- Lead enterprise architecture and engineering of Cisco CUCM‑based VoIP systems.
- Analyze and document existing legacy VoIP, ISDN, analog, network, and digital telephony systems.
- Design a new VoIP architecture for secure, scalable, interoperable communication across 100+ buildings.
- Develop configuration standards for CUCM, Unity Connection, gateways, SBCs, PSTN trunks, Jabber/Webex endpoints, call routing, dial plans, and numbering plans.
- Architect integration with commercial off‑the‑shelf components, servers, switches, encryption devices, and telephony hardware.
- Plan integration of analog, secure phones, network devices, and digital systems.
- Provide engineering recommendations for complex site‑specific VoIP challenges, including underground, hardened, classified, or limited‑connectivity locations.
- Migration & Implementation Strategy
- Develop structured processes for endpoint provisioning, phone allocation, line assignment, call manager functionality enablement, gateway configuration, and dial plan transition.
- Ensure minimal operational impact during deployment across active mission environments.
- Create phased migration plans from legacy platforms to Cisco Unified Communications.
- Coordinate interfacing and cutover operations, meeting required deployment timelines.
- Oversee testing, validation, and troubleshooting during deployment and pilot program revisions.
- Deployment Oversight
- Direct deployment activities to ensure minimal mission disruption, including installations outside normal business hours.
- Provide deployment support for remote and sensitive locations, SCIFs, controlled access sites, and sites with degraded or limited network infrastructure.
- Recommend and document cabling, physical connectivity, and network readiness upgrades for VoIP success.
- Support device configuration for IP phones, headsets, gateways, analog adapters, teleconference and paging systems.
- Security, Compliance & Risk Management
- Ensure all VoIP deployments meet DoD cybersecurity requirements and STIG compliance.
- Implement controls to protect VoIP systems from unauthorized access, disclosure, and misuse.
- Identify compliance risks and mitigate gaps with government stakeholders.
- Support documentation for audit readiness, certifications, and system accreditation.
- Stakeholder Collaboration & Documentation
- Serve as senior technical interface between engineering teams, government leadership, operations staff, and vendors.
- Provide tracking, reporting, and updates across all configuration and deployment activities.
- Deliver engineering documentation, including architecture diagrams, migration plans, cutover procedures, test plans, validation reports, risk and issue logs.
- Train and mentor operational teams for ongoing system sustainment.
Required Qualifications
- Bachelor's degree in IT, Engineering, or equivalent experience.
- 7+ years of hands‑on experience with Cisco Unified Communications (CUCM, Unity, IM&P).
- Strong expertise in VoIP engineering, SIP call control, Cisco gateways, SBCs, PSTN, survivable remote site telephony, and VoIP migrations from legacy/ISDN/analog systems.
- Experience deploying systems in multi‑site or federal/military environments.
- Ability to interpret and implement STIGs, DoD cybersecurity requirements, and secure communications protocols.
- Strong documentation and communication skills.
Preferred Qualifications
- Cisco certifications: CCNP Collaboration or CCIE Collaboration (strongly preferred).
- Experience with secure voice systems in classified environments.
- Experience with hardened or constrained infrastructure sites.
- Experience with emergency services (E911) integrations.
- Understanding of network infrastructure, including switching, routing, QoS, VLANs, and firewall traversal.
- Prior federal government or DoD implementation experience.
Soft Skills
- Ability to work independently in highly challenging technical environments.
- Strong leadership and cross‑functional coordination.
- Excellent problem‑solving, analytical, and troubleshooting skills.
- Exceptional communication with both technical and non‑technical stakeholders.
Best Regards,
Ashok Kumar
Sr. Talent Acquisition Specialist
Email:
Website:
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151