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Company Description TechnoGen, Inc. (formerly known as SYSCOM Technologies) is a proven leader in providing full IT services, software development, and solutions for over 12 years. TechnoGen is a small & woman-owned minority business with GSA Advantage certification. We have offices in VA, MD, and offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small businesses and non-profits to Fortune 50 companies and federal, state, and local agencies. TechnoGen leadership has extensive experience guiding highly skilled and certified professionals delivering end-to-end IT and business consulting services across public and commercial sectors globally. Job Description • Strong expertise in Greenplum (Database and Analytics) and Hadoop is required. Additional Information Ability to work independently with various department staff, other state, local, and federal agencies to accomplish goals and meet tight deadlines. Knowledge of current telephony services and technologies. Familiarity with Avaya and/or Cisco platforms, call center features, and operations. Ability to resolve technical telecommunications problems using multiple vendors/contractors. Effective verbal and written communication skills. Ability to function under pressure and maintain composure in chaotic situations to resolve service-related issues. Understanding of call center features such as Automatic Call Distributions (ACD), Call Vectors, and Vector Directory Numbers (VDN). Ability to develop work and call flows. Experience working with multiple network platforms, including WAN, WLAN, Security, Voice, and Video. Effective dissemination of information to all teams and customers. Understanding of large and complex network environments. #J-18808-Ljbffr