MBTA
The Strategic Communications Deputy Director is responsible for identifying key MBTA initiatives, programs, and projects across all divisions for the purpose of establishing a catalogue of MBTA content to inform internal communications. This includes drafting remarks, talking points, slide decks, briefing papers, and other executive-level content. The Strategic Communications Deputy Director gathers, reviews, and edits presentation materials and reports for Board Meetings or other Executive leaders. Responsibilities include editing, assisting with gathering content, contributing to the creation of communication and briefing documents, and working closely with Department leadership to track Board of Director requests for information and coordinate Executive responses. The position also supports scheduling meetings, gathering agenda items, disseminating material for meetings, and managing logistics for Board meetings and other events. This position is responsible for managing Board Operations.
Principal Duties and Responsibilities
Manage, draft, edit, and refine executive-level content, talking points, slide decks, briefing materials, and other communications.
Establish and manage a catalogue of MBTA content to inform internal communications.
Attend quarterly meetings with Division leadership to identify initiatives that may require communications planning.
Develop and manage integrated communication tools (toolkits, templates and briefings) for internal MBTA staff and external partners.
Leverage technology solutions to improve employee engagement.
Ensure Board and Committee schedules align between and among the MBTA, MassDOT, and Massport Boards of Directors. Identify and flag conflicts, recommend solutions, implement improvements
Manage preparation and provide recommendations to strengthen and improve the strategic effectiveness of Board presentations and other messaging to ensure clarity, consistency, and impact.
Develop summaries of complex issues for Board members and executives.
Manage Board Operations
Anticipate communications needs and propose solutions.
Manage meeting scheduling, deadlines, logistics, and technology, including posting board material on mbta.com, as well as material distribution.
Communicate with and liaise between Board members and executives regarding regular meetings, ad hoc meetings, special events, briefings, and general communications.
Work collaboratively with executives and others on gathering information and setting up operations, planning, and logistics of Board, MassDOT and MBTA Customer and Employee Experience (CEX) meetings.
Track Board Director's requests for information and coordinate the gathering and distributing staff responses for review by Director of Executive Communications.
Coordinate with senior MBTA leadership to assemble and collate briefing materials for executive meetings including the full Board and for monthly subcommittee meetings.
Work in support of all executive communications, special projects and related duties as assigned.
Ensure confidentiality and exercise sound judgement when handling sensitive or high-level communications.
Support special projects, communications initiatives, and related duties.
Perform all other duties and projects that may be assigned.
Physical Demands and Working Conditions
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Available to work any and all shifts and/or locations as assigned or directed.
Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.
Supervision Nodirect reports.
Minimum Education
Bachelor's degree from an accredited institution in a humanities subject such as Communications, Public Policy, English, History, Marketing or a related field.
Minimum Experience and Required Skills
Five (5) years of experience in a communications-related field drafting, editing, and coordinating executive communications in a professional setting.
Two (2) years of supervisory, managerial, and/or leadership experience.
Demonstrated excellent communication skills with a proven ability to communicate effectively in writing and verbally across all levels within an organization.
Demonstrated ability to compile information and data into written and graphic presentations, experience proof reading memos and reports, and attention to detail to ensure accuracy.
Proven ability to follow-up with staff at all levels of an organization as needed to accomplish tasks and ensure deadlines are met.
Proven ability to oversee multiple assignments , prioritize workload for self, and coordinate with direct and indirect reports to meet deadlines.
Ability to build strong relationships with internal business partners and experience working with multiple business partners and external stakeholders.
Strong skills with Microsoft Office Suite and large group in-person and virtual presentation technology.
Ability to work in an evolving and dynamic environment.
Proven track record of being detail‑oriented, energetic, self‑motivated, and action‑oriented.
Ability to work effectively both independently and as part of a team.
Must possess excellent management skills with a demonstrated ability to plan, prioritize and accomplish assigned work objectives in a timely manner in order to meet deadlines.
Must be able to maintain and exercise discretion and sound judgment in handling confidential information.
Preferred Experience and Skills
Public or government work experience.
Experience advising senior leadership on messaging and presentation delivery.
Familiarity with governance processes and preparation of Board‑level materials.
Educational or Experience Substitutions
A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate’s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.
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Principal Duties and Responsibilities
Manage, draft, edit, and refine executive-level content, talking points, slide decks, briefing materials, and other communications.
Establish and manage a catalogue of MBTA content to inform internal communications.
Attend quarterly meetings with Division leadership to identify initiatives that may require communications planning.
Develop and manage integrated communication tools (toolkits, templates and briefings) for internal MBTA staff and external partners.
Leverage technology solutions to improve employee engagement.
Ensure Board and Committee schedules align between and among the MBTA, MassDOT, and Massport Boards of Directors. Identify and flag conflicts, recommend solutions, implement improvements
Manage preparation and provide recommendations to strengthen and improve the strategic effectiveness of Board presentations and other messaging to ensure clarity, consistency, and impact.
Develop summaries of complex issues for Board members and executives.
Manage Board Operations
Anticipate communications needs and propose solutions.
Manage meeting scheduling, deadlines, logistics, and technology, including posting board material on mbta.com, as well as material distribution.
Communicate with and liaise between Board members and executives regarding regular meetings, ad hoc meetings, special events, briefings, and general communications.
Work collaboratively with executives and others on gathering information and setting up operations, planning, and logistics of Board, MassDOT and MBTA Customer and Employee Experience (CEX) meetings.
Track Board Director's requests for information and coordinate the gathering and distributing staff responses for review by Director of Executive Communications.
Coordinate with senior MBTA leadership to assemble and collate briefing materials for executive meetings including the full Board and for monthly subcommittee meetings.
Work in support of all executive communications, special projects and related duties as assigned.
Ensure confidentiality and exercise sound judgement when handling sensitive or high-level communications.
Support special projects, communications initiatives, and related duties.
Perform all other duties and projects that may be assigned.
Physical Demands and Working Conditions
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Available to work any and all shifts and/or locations as assigned or directed.
Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.
Supervision Nodirect reports.
Minimum Education
Bachelor's degree from an accredited institution in a humanities subject such as Communications, Public Policy, English, History, Marketing or a related field.
Minimum Experience and Required Skills
Five (5) years of experience in a communications-related field drafting, editing, and coordinating executive communications in a professional setting.
Two (2) years of supervisory, managerial, and/or leadership experience.
Demonstrated excellent communication skills with a proven ability to communicate effectively in writing and verbally across all levels within an organization.
Demonstrated ability to compile information and data into written and graphic presentations, experience proof reading memos and reports, and attention to detail to ensure accuracy.
Proven ability to follow-up with staff at all levels of an organization as needed to accomplish tasks and ensure deadlines are met.
Proven ability to oversee multiple assignments , prioritize workload for self, and coordinate with direct and indirect reports to meet deadlines.
Ability to build strong relationships with internal business partners and experience working with multiple business partners and external stakeholders.
Strong skills with Microsoft Office Suite and large group in-person and virtual presentation technology.
Ability to work in an evolving and dynamic environment.
Proven track record of being detail‑oriented, energetic, self‑motivated, and action‑oriented.
Ability to work effectively both independently and as part of a team.
Must possess excellent management skills with a demonstrated ability to plan, prioritize and accomplish assigned work objectives in a timely manner in order to meet deadlines.
Must be able to maintain and exercise discretion and sound judgment in handling confidential information.
Preferred Experience and Skills
Public or government work experience.
Experience advising senior leadership on messaging and presentation delivery.
Familiarity with governance processes and preparation of Board‑level materials.
Educational or Experience Substitutions
A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate’s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.
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