BD Nogales Norte
Field Service Engineer 1 – BD Nogales Norte
This Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and be accountable for independently providing customer service within a given territory in a timely manner, including installations, repairs, preventive maintenance, calibration, and functional support for Sales and Implementation teams. Position Overview
This is a remote field-based position that requires daily travel to customer locations within your assigned territory. Ideal candidates should reside within a 30‑mile radius of the position’s base location. Core Responsibilities
Provide both remote and on‑site technical support for BD Pyxis/Parata automated dispensing systems in healthcare facilities, including DHA/DoD facilities Respond to, evaluate, and prioritize work orders; diagnose and resolve hardware and software issues Maintain ownership of work orders and escalated complex issues to team leadership Document all service activities thoroughly in the tracking system Implement preventive maintenance programs for all supported products Support Sales and Implementation teams as needed Perform installations, in‑servicing, repairs, preventive maintenance, and calibration Maintain accurate small parts inventory and follow inventory control procedures Properly maintain company assets (tools, and inventories) Participate in on‑call rotation for 24/7 customer support Required Qualifications
Associate Degree in Healthcare Technology or other technical field, OR 3‑5 years of related work experience 3‑5 years of combined Hardware/Software/IT experience supporting both proprietary and standard applications 24×7 on‑call experience in a customer‑facing/field service environment Proficiency with computer electronics, Windows OS, and networking Strong mechanical, computer, verbal, written, and time management skills Ability to work independently within defined processes with minimal supervision Valid driver’s license that meets BD’s auto safety standards Current immunizations including Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis, and COVID‑19 Physical capability to lift a minimum of 70 pounds Preferred Qualifications
Customer Support Certification Experience working as a hospital pharmacy technician Experience in a hospital Bio‑Med environment Prior military Bio‑Med experience Automated Teller Machine (ATM) service experience Work Environment
This position requires daily travel to customer sites, the ability to work both independently and collaboratively with team members, and participation in a 24/7 on‑call rotation. The Field Service Engineer must be comfortable working in healthcare environments and adhering to all facility protocols and safety requirements. Career Development
BD encourages continuous learning and professional development. You will have opportunities to advance your skills through training sessions and seminars, with potential for career advancement within 2‑3 years. Salary Range
$23.80 – $36.80 USD per hour Equal Opportunity Employer
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.
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This Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and be accountable for independently providing customer service within a given territory in a timely manner, including installations, repairs, preventive maintenance, calibration, and functional support for Sales and Implementation teams. Position Overview
This is a remote field-based position that requires daily travel to customer locations within your assigned territory. Ideal candidates should reside within a 30‑mile radius of the position’s base location. Core Responsibilities
Provide both remote and on‑site technical support for BD Pyxis/Parata automated dispensing systems in healthcare facilities, including DHA/DoD facilities Respond to, evaluate, and prioritize work orders; diagnose and resolve hardware and software issues Maintain ownership of work orders and escalated complex issues to team leadership Document all service activities thoroughly in the tracking system Implement preventive maintenance programs for all supported products Support Sales and Implementation teams as needed Perform installations, in‑servicing, repairs, preventive maintenance, and calibration Maintain accurate small parts inventory and follow inventory control procedures Properly maintain company assets (tools, and inventories) Participate in on‑call rotation for 24/7 customer support Required Qualifications
Associate Degree in Healthcare Technology or other technical field, OR 3‑5 years of related work experience 3‑5 years of combined Hardware/Software/IT experience supporting both proprietary and standard applications 24×7 on‑call experience in a customer‑facing/field service environment Proficiency with computer electronics, Windows OS, and networking Strong mechanical, computer, verbal, written, and time management skills Ability to work independently within defined processes with minimal supervision Valid driver’s license that meets BD’s auto safety standards Current immunizations including Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis, and COVID‑19 Physical capability to lift a minimum of 70 pounds Preferred Qualifications
Customer Support Certification Experience working as a hospital pharmacy technician Experience in a hospital Bio‑Med environment Prior military Bio‑Med experience Automated Teller Machine (ATM) service experience Work Environment
This position requires daily travel to customer sites, the ability to work both independently and collaboratively with team members, and participation in a 24/7 on‑call rotation. The Field Service Engineer must be comfortable working in healthcare environments and adhering to all facility protocols and safety requirements. Career Development
BD encourages continuous learning and professional development. You will have opportunities to advance your skills through training sessions and seminars, with potential for career advancement within 2‑3 years. Salary Range
$23.80 – $36.80 USD per hour Equal Opportunity Employer
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.
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