Tri-City Chili Peppers
Director Of Ticketing and Group Sales
Tri-City Chili Peppers, Colonial Heights, Virginia, United States, 23834
General Manager @ Tri City Chili Peppers | Sports Management
Job Title:
Director of Ticketing and Group Sales
Department:
Ticket Sales & Service
Reports To:
General Manager
Location:
Colonial Heights, VA
Base Pay Range $40,000.00/yr - $45,000.00/yr
Position Overview The Director of Ticketing and Group Sales is responsible for generating revenue through the sale of individual and group ticket packages, hospitality areas, theme nights, and other ticketing assets for the Tri-City Chili Peppers. This role focuses on building strong relationships with businesses, schools, youth sports organizations, community groups, and other large organizations to drive attendance and create memorable experiences at Tri City Chilli Peppers games.
Key Responsibilities Sales & Revenue Generation
Proactively sell group ticket packages, hospitality spaces, picnic areas, suite rentals, and theme night opportunities.
Conduct high-volume outbound sales calls, emails, and in-person meetings to generate new business.
Identify and qualify new group sales leads through prospecting, networking, and community outreach.
Create customized ticketing and event solutions to meet the needs of group clients.
Client Management & Retention
Provide exceptional customer service by acting as the main point of contact for all group clients.
Manage and renew existing group accounts, focusing on year-over-year growth.
Serve as on-site host for group outings and hospitality events to ensure client satisfaction.
Corporate Sales
Prospect small-to-mid-sized businesses for ticket packages such as mini-plans, partial season ticket plans, and corporate group outings.
Promote employee engagement programs, ticket vouchers, and business hospitality opportunities.
Maintain relationships with local businesses and develop long-term partnerships.
Game Day & Event Responsibilities
Assist in game-day group hosting, check-ins, event coordination, and problem resolution.
Represent the team at community events, networking functions, and business expos to promote group opportunities.
Participate in theme nights, promotional activations, and special initiatives as needed.
Administrative & Team Duties
Maintain accurate CRM records for all client interactions, leads, and sales progress.
Work collaboratively with ticket operations, marketing, and game presentation to fulfill group experiences.
Achieve or exceed monthly and seasonal sales goals established by leadership.
Qualifications Required
Bachelor's degree OR equivalent sales experience.
Strong communication skills (verbal, written, and interpersonal).
Self‑motivated with a competitive, goal‑oriented mindset.
Ability to work flexible hours, including evenings, weekends, and holidays during the season.
Preferred
Experience in sports, entertainment, or hospitality sales.
Familiarity with CRM systems.
Background in cold‑calling and relationship‑based selling.
Key Competencies
Sales‑driven and resilient
Customer‑focused with strong relationship‑building skills
Energetic, positive, and team‑oriented
Strong organizational and time‑management abilities
Comfortable presenting and pitching to groups or decision‑makers
Physical Requirements
Ability to sit or stand for extended periods
Comfortable walking the ballpark and assisting with event setup
Ability to lift up to 25 lbs if needed
Compensation & Benefits
Base salary plus commission or bonuses
Health, dental, and vision benefits
Opportunities for professional development within the organization
Complimentary or discounted tickets and team merchandise
Career growth opportunities within sports business
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries:
Sports Teams and Clubs
#J-18808-Ljbffr
Director of Ticketing and Group Sales
Department:
Ticket Sales & Service
Reports To:
General Manager
Location:
Colonial Heights, VA
Base Pay Range $40,000.00/yr - $45,000.00/yr
Position Overview The Director of Ticketing and Group Sales is responsible for generating revenue through the sale of individual and group ticket packages, hospitality areas, theme nights, and other ticketing assets for the Tri-City Chili Peppers. This role focuses on building strong relationships with businesses, schools, youth sports organizations, community groups, and other large organizations to drive attendance and create memorable experiences at Tri City Chilli Peppers games.
Key Responsibilities Sales & Revenue Generation
Proactively sell group ticket packages, hospitality spaces, picnic areas, suite rentals, and theme night opportunities.
Conduct high-volume outbound sales calls, emails, and in-person meetings to generate new business.
Identify and qualify new group sales leads through prospecting, networking, and community outreach.
Create customized ticketing and event solutions to meet the needs of group clients.
Client Management & Retention
Provide exceptional customer service by acting as the main point of contact for all group clients.
Manage and renew existing group accounts, focusing on year-over-year growth.
Serve as on-site host for group outings and hospitality events to ensure client satisfaction.
Corporate Sales
Prospect small-to-mid-sized businesses for ticket packages such as mini-plans, partial season ticket plans, and corporate group outings.
Promote employee engagement programs, ticket vouchers, and business hospitality opportunities.
Maintain relationships with local businesses and develop long-term partnerships.
Game Day & Event Responsibilities
Assist in game-day group hosting, check-ins, event coordination, and problem resolution.
Represent the team at community events, networking functions, and business expos to promote group opportunities.
Participate in theme nights, promotional activations, and special initiatives as needed.
Administrative & Team Duties
Maintain accurate CRM records for all client interactions, leads, and sales progress.
Work collaboratively with ticket operations, marketing, and game presentation to fulfill group experiences.
Achieve or exceed monthly and seasonal sales goals established by leadership.
Qualifications Required
Bachelor's degree OR equivalent sales experience.
Strong communication skills (verbal, written, and interpersonal).
Self‑motivated with a competitive, goal‑oriented mindset.
Ability to work flexible hours, including evenings, weekends, and holidays during the season.
Preferred
Experience in sports, entertainment, or hospitality sales.
Familiarity with CRM systems.
Background in cold‑calling and relationship‑based selling.
Key Competencies
Sales‑driven and resilient
Customer‑focused with strong relationship‑building skills
Energetic, positive, and team‑oriented
Strong organizational and time‑management abilities
Comfortable presenting and pitching to groups or decision‑makers
Physical Requirements
Ability to sit or stand for extended periods
Comfortable walking the ballpark and assisting with event setup
Ability to lift up to 25 lbs if needed
Compensation & Benefits
Base salary plus commission or bonuses
Health, dental, and vision benefits
Opportunities for professional development within the organization
Complimentary or discounted tickets and team merchandise
Career growth opportunities within sports business
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries:
Sports Teams and Clubs
#J-18808-Ljbffr