Tesla Motors, Inc.
Sr. Regional Collision Manager
Tesla Motors, Inc., San Jose, California, United States, 95199
What to Expect
Tesla Sr. Regional Collision Managers are the leaders of our internal collision centers. In this role, you will be responsible for delivering exceptional customer experience, developing team members, managing day-to-day operations, and expanding our field sites to meet the needs of our rapidly growing customer base.
We are looking for high energy, inspirational leaders that are not bound by the norms of the industry. Tesla expects first principles thinking and a laser focus on accomplishing objectives no matter the obstacle. A successful candidate will come with a wide range of collision, insurance and OEM experience, be a thought leader that puts the customer first, and have the vision. We hire leaders who want to lead a team through a revolutionary and unprecedented part of history here at Tesla, as we transform the way the industry views body repair.
What You'll Do
Our Sr. Regional Collision Managers must deliver excellent results and achieve goals quarter after quarter, month after month, across all aspects of customers, people, operations, strategic direction, and financials
Customer Focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of a world-class customer service experience. We expect you to show energy and enthusiasm by going above and beyond for existing customers and when engaging with new ones. You will actively monitor customer service trends to make improvements and help the team develop standards and processes to continuously elevate the overall experience. The ideal candidate is solution-oriented, with a strong ability to identify root causes of problems and develop solutions when facing challenges
People: Our Sr. Regional Collision Managers eliminate barriers. We expect you to lead through others and be fully committed to your team's success while actively supporting their growth and development. Your team will look to you to set the standard for open communication, active problem-solving, and a positive work environment. We will rely on your coaching and teaching skills to build a team of top talent and mentor the next generation of Tesla collision leaders
Operational Excellence: As a Sr. Regional Collision Manager, you must understand and own every aspect of your region's performance. You will drive continuous improvements to support exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all your actions and decisions across multiple locations
Strategic Direction: Establish the strategy and business plan for your region's overall performance and growth. Evaluate resource needs in different markets and develop new locations
Financials: Sr. Regional Collision Managers are expected to understand our business, know their numbers, and lead the center's daily operations to achieve specific goals in quality, productivity, output, cost, and revenue/margin where applicable
What You'll Bring
10+ years of experience leading a collision center, refurbishment center, service center, or similar operation
5-10+ years of collision technical experience or aptitude preferred
Ability to meet deadlines and be accountable for quality and quantity. Able to manage multiple tasks with competing priorities, set and achieve goals, lead group root-cause problem-solving, and develop quick countermeasures
Ability to Travel up to 75% of the time, experienced leading teams remotely
Excellent interpersonal and communication skills. Able to interact effectively with customers as needed
Experience with Microsoft Office and understanding of repair estimates
Valid driver's license preferred
Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation $144,000 - $216,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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We are looking for high energy, inspirational leaders that are not bound by the norms of the industry. Tesla expects first principles thinking and a laser focus on accomplishing objectives no matter the obstacle. A successful candidate will come with a wide range of collision, insurance and OEM experience, be a thought leader that puts the customer first, and have the vision. We hire leaders who want to lead a team through a revolutionary and unprecedented part of history here at Tesla, as we transform the way the industry views body repair.
What You'll Do
Our Sr. Regional Collision Managers must deliver excellent results and achieve goals quarter after quarter, month after month, across all aspects of customers, people, operations, strategic direction, and financials
Customer Focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of a world-class customer service experience. We expect you to show energy and enthusiasm by going above and beyond for existing customers and when engaging with new ones. You will actively monitor customer service trends to make improvements and help the team develop standards and processes to continuously elevate the overall experience. The ideal candidate is solution-oriented, with a strong ability to identify root causes of problems and develop solutions when facing challenges
People: Our Sr. Regional Collision Managers eliminate barriers. We expect you to lead through others and be fully committed to your team's success while actively supporting their growth and development. Your team will look to you to set the standard for open communication, active problem-solving, and a positive work environment. We will rely on your coaching and teaching skills to build a team of top talent and mentor the next generation of Tesla collision leaders
Operational Excellence: As a Sr. Regional Collision Manager, you must understand and own every aspect of your region's performance. You will drive continuous improvements to support exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all your actions and decisions across multiple locations
Strategic Direction: Establish the strategy and business plan for your region's overall performance and growth. Evaluate resource needs in different markets and develop new locations
Financials: Sr. Regional Collision Managers are expected to understand our business, know their numbers, and lead the center's daily operations to achieve specific goals in quality, productivity, output, cost, and revenue/margin where applicable
What You'll Bring
10+ years of experience leading a collision center, refurbishment center, service center, or similar operation
5-10+ years of collision technical experience or aptitude preferred
Ability to meet deadlines and be accountable for quality and quantity. Able to manage multiple tasks with competing priorities, set and achieve goals, lead group root-cause problem-solving, and develop quick countermeasures
Ability to Travel up to 75% of the time, experienced leading teams remotely
Excellent interpersonal and communication skills. Able to interact effectively with customers as needed
Experience with Microsoft Office and understanding of repair estimates
Valid driver's license preferred
Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation $144,000 - $216,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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