DSJ Global
Director of Parts Operations
Director of Parts Operations is a senior leadership position accountable for the overall performance of the parts business, including full Profit & Loss (P&L) responsibility. This role drives operational excellence across forecasting, procurement, inventory management, order fulfillment, and customer experience. Success requires a data‑driven approach, ownership of key performance metrics, and continuous improvement initiatives to maximize efficiency, accuracy, and profitability. The ideal candidate blends analytical expertise with strong cross‑functional leadership to align parts operations with broader organizational goals.
Core Responsibilities
Own the financial results of the parts division, including revenue growth, cost management, margin optimization, and forecasting.
Develop and execute sales strategies for service parts, identifying opportunities across channels and customer segments.
Define pricing and promotional strategies to drive profitability and market share.
Collaborate with service and sales teams to deliver tailored solutions that meet customer needs.
Lead process improvements to eliminate bottlenecks and enhance scalability.
Demand Planning & Analytics
Build and maintain accurate forecasts using historical trends, market insights, and business intelligence.
Monitor KPIs such as forecast accuracy, inventory turns, fill rates, and service levels.
Analyze demand drivers, seasonality, product lifecycle changes, and promotional impacts to refine planning.
Leverage advanced planning tools and ERP systems for forecasting and scenario modeling.
Inventory Optimization
Implement strategies to balance inventory levels, reduce excess, and minimize stockouts.
Establish safety stock and reorder parameters aligned with service level goals.
Apply segmentation techniques (e.g., ABC analysis) to optimize inventory performance.
Support new product launches and promotional programs with aligned parts planning.
Supplier & Procurement Management
Negotiate supplier agreements and manage vendor performance to meet cost, quality, and delivery targets.
Conduct regular supplier reviews using KPIs such as lead time, fill rate, and responsiveness.
Introduce stocking programs, consignment models, or vendor‑managed inventory solutions.
Order Fulfillment & Customer Experience
Oversee end‑to‑end order processing to ensure timely, accurate delivery and high customer satisfaction.
Proactively manage backorders and coordinate with supply chain teams to minimize delays.
Implement quality checks to reduce errors in picking, packing, and shipping.
Maintain transparent communication with customers regarding order status and changes.
Qualifications
Bachelor’s degree in Supply Chain, Business, Industrial Engineering, or related field.
5+ years of experience in parts operations, supply chain, or service management.
Expertise in forecasting tools and ERP systems (e.g., SAP, SysPro, IBP, Logility).
Advanced Excel and data analytics skills; experience with BI tools preferred.
Proven record of P&L ownership and driving revenue growth.
Strong understanding of procurement, inventory management, and production planning.
Excellent communication, analytical, and stakeholder management skills.
Ability to influence cross‑functional teams and adapt to changing priorities.
Experience in high‑volume, high‑SKU environments preferred.
Desired Skills and Experience Parts, Parts Operations, Spare Parts, Parts Management, P&L, Profit and Loss, Demand, Demand Planning, Inventory, Order Fulfillment, Customer Experience
Location: East Point, GA Salary: $105,000.00 – $105,000.00
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Core Responsibilities
Own the financial results of the parts division, including revenue growth, cost management, margin optimization, and forecasting.
Develop and execute sales strategies for service parts, identifying opportunities across channels and customer segments.
Define pricing and promotional strategies to drive profitability and market share.
Collaborate with service and sales teams to deliver tailored solutions that meet customer needs.
Lead process improvements to eliminate bottlenecks and enhance scalability.
Demand Planning & Analytics
Build and maintain accurate forecasts using historical trends, market insights, and business intelligence.
Monitor KPIs such as forecast accuracy, inventory turns, fill rates, and service levels.
Analyze demand drivers, seasonality, product lifecycle changes, and promotional impacts to refine planning.
Leverage advanced planning tools and ERP systems for forecasting and scenario modeling.
Inventory Optimization
Implement strategies to balance inventory levels, reduce excess, and minimize stockouts.
Establish safety stock and reorder parameters aligned with service level goals.
Apply segmentation techniques (e.g., ABC analysis) to optimize inventory performance.
Support new product launches and promotional programs with aligned parts planning.
Supplier & Procurement Management
Negotiate supplier agreements and manage vendor performance to meet cost, quality, and delivery targets.
Conduct regular supplier reviews using KPIs such as lead time, fill rate, and responsiveness.
Introduce stocking programs, consignment models, or vendor‑managed inventory solutions.
Order Fulfillment & Customer Experience
Oversee end‑to‑end order processing to ensure timely, accurate delivery and high customer satisfaction.
Proactively manage backorders and coordinate with supply chain teams to minimize delays.
Implement quality checks to reduce errors in picking, packing, and shipping.
Maintain transparent communication with customers regarding order status and changes.
Qualifications
Bachelor’s degree in Supply Chain, Business, Industrial Engineering, or related field.
5+ years of experience in parts operations, supply chain, or service management.
Expertise in forecasting tools and ERP systems (e.g., SAP, SysPro, IBP, Logility).
Advanced Excel and data analytics skills; experience with BI tools preferred.
Proven record of P&L ownership and driving revenue growth.
Strong understanding of procurement, inventory management, and production planning.
Excellent communication, analytical, and stakeholder management skills.
Ability to influence cross‑functional teams and adapt to changing priorities.
Experience in high‑volume, high‑SKU environments preferred.
Desired Skills and Experience Parts, Parts Operations, Spare Parts, Parts Management, P&L, Profit and Loss, Demand, Demand Planning, Inventory, Order Fulfillment, Customer Experience
Location: East Point, GA Salary: $105,000.00 – $105,000.00
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