KARL STORZ SE & Co. KG
Case Manager, Specialty Accounts
KARL STORZ SE & Co. KG, El Segundo, California, United States, 90245
Integrity without compromise
Every day our products and services help to save lives
around the globe. Therefore, we make quality and
reliability our number one priority.
Get to know us and join our teamas
Case Manager, Specialty Accounts Job Function: Corporate Functions
Location: El Segundo, CA, US 90245
Work Location (for field-based positions):
Now Hiring: Specialty Accounts Case Manager (Customer Support)
Are you detail-driven, customer-focused, and energized by solving complex account challenges? Join our team as a
Specialty Accounts Case Manager , where you’ll play a vital role in ensuring accurate material ownership, smooth distributor bookings, and proper commission flow—supporting our Medical & Scientific Affairs, distributors, and consignment business.
What You’ll Do
Manage donation orders, returns, replacements, repairs, and CTI facility orders
Create and maintain customer accounts and ship-to addresses in SAP
Ensure data accuracy by preventing duplicate customer records
Review and fulfill consignment agreements and booking corrections
Partner cross-functionally with Pricing, Accounting, Contracts, Corporate Accounts, and Medical & Scientific Affairs
Analyze transaction data, generate reports, and identify improvement opportunities
Support distributor tracing, commissions adjustments, and ad hoc requests
Provide backup support to the Special Processes Case Manager
What You Bring
4+ years in customer service, call center, or account management
Strong communication, customer service, and collaboration skills
Ability to multitask, meet deadlines, and work accurately in a fast-paced environment
High attention to detail, sound judgment, and critical‑thinking skills
Comfort using office systems and standard computer applications
Preferred Qualifications
2+ years working with customer/master data; SAP MM experience a plus
Advanced proficiency in Microsoft Excel and Word
Exceptional organizational and multitasking abilities
Why Join Us? You’ll be part of a collaborative, cross‑functional environment where your work directly impacts customer satisfaction, operational accuracy, and sales success.
Who we are: KARL STORZ is an independent, family‑owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting‑edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
Benefits
Medical / Dental / Vision including a state-of-the‑art wellness program and pet insurance, too!
Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
We prepay your tuition up to $5,250 per year! - Tuition pre‑reimbursement
Fitness reimbursement of up to $200 annually
And much more!
MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field‑based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job postingand may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
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Get to know us and join our teamas
Case Manager, Specialty Accounts Job Function: Corporate Functions
Location: El Segundo, CA, US 90245
Work Location (for field-based positions):
Now Hiring: Specialty Accounts Case Manager (Customer Support)
Are you detail-driven, customer-focused, and energized by solving complex account challenges? Join our team as a
Specialty Accounts Case Manager , where you’ll play a vital role in ensuring accurate material ownership, smooth distributor bookings, and proper commission flow—supporting our Medical & Scientific Affairs, distributors, and consignment business.
What You’ll Do
Manage donation orders, returns, replacements, repairs, and CTI facility orders
Create and maintain customer accounts and ship-to addresses in SAP
Ensure data accuracy by preventing duplicate customer records
Review and fulfill consignment agreements and booking corrections
Partner cross-functionally with Pricing, Accounting, Contracts, Corporate Accounts, and Medical & Scientific Affairs
Analyze transaction data, generate reports, and identify improvement opportunities
Support distributor tracing, commissions adjustments, and ad hoc requests
Provide backup support to the Special Processes Case Manager
What You Bring
4+ years in customer service, call center, or account management
Strong communication, customer service, and collaboration skills
Ability to multitask, meet deadlines, and work accurately in a fast-paced environment
High attention to detail, sound judgment, and critical‑thinking skills
Comfort using office systems and standard computer applications
Preferred Qualifications
2+ years working with customer/master data; SAP MM experience a plus
Advanced proficiency in Microsoft Excel and Word
Exceptional organizational and multitasking abilities
Why Join Us? You’ll be part of a collaborative, cross‑functional environment where your work directly impacts customer satisfaction, operational accuracy, and sales success.
Who we are: KARL STORZ is an independent, family‑owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting‑edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
Benefits
Medical / Dental / Vision including a state-of-the‑art wellness program and pet insurance, too!
Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
We prepay your tuition up to $5,250 per year! - Tuition pre‑reimbursement
Fitness reimbursement of up to $200 annually
And much more!
MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field‑based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job postingand may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
#J-18808-Ljbffr