Carnival Corporation
Job Overview
The Lead Solutions Analyst, Supply Chain at Carnival Corporation Global Supply Chain team is responsible for the efficient operation of Supply Chain applications for Princess Cruises, Seabourn Cruise Line, and Holland America Line (most notably Crunchtime). This role involves training, maintaining product descriptions, user setups, warehouse locations, and ensuring the smooth functioning of the Supply Chain application. Coordination with IT teams, resolving system issues, implementing updates, and providing training to end users when necessary. The Lead Solutions Analyst, Supply Chain will work closely with the Global Supply Chain Solutions team, IT, Finance, North America Supply Chain teams to ensure system support and maintenance, database management and administration, integrations development and support, inventory maintenance and support, reporting, compliance and risk management.
Essential Functions
Solution Ownership, System Leadership & Inventory Governance: Serve as Lead Solutions Analyst and primary SME for Supply Chain applications (notably Crunchtime), providing strategic support and direction across brands. Lead coordination with application vendors, prioritizing issues, escalating risks, and tracking deliverables to ensure platform stability and roadmap alignment. Own and oversee testing and implementation of new releases, upgrades, and enhancements to ensure seamless operations across shipboard and shoreside environments. Direct and coordinate upgrade/maintenance activities with cross‑functional business, IT, and vessel teams. Lead communication and issue governance, ensuring timely resolution of system incidents and defects. Drive continuous improvement initiatives, designing, testing, and implementing process enhancements aligned with compliance and business priorities. Provide oversight of inventory control processes for company‑owned materials across all warehouses. Set schedules and govern the posting of inventory transactions to ensure accuracy, timeliness, and financial integrity.
Master Data Leadership & System Integration Oversight: Lead administration and governance of application master data across multiple cruise lines, ensuring accuracy, consistency, and integrity. Oversee and validate product master data, user access, and warehouse location structure to maintain operational readiness and control. Conduct recurring analysis to ensure cross‑system data alignment and proactively remediate data quality issues. Monitor and lead resolution of interface exceptions between the Supply Chain application and Oracle financial systems. Serve as primary liaison between Supply Chain, IT, GFIT, and finance stakeholders to ensure interface reliability, troubleshoot issues, and validate system fixes and enhancements.
Enablement, Knowledge Leadership & Continuous Improvement: Mentor and coach team members on system processes, best practices, and project deliverables. Provide training and functional enablement to system users across fleet and shoreside teams. Lead or support special projects and cross‑functional initiatives as assigned. Champion innovation and optimization, proposing technology enhancements and workflow improvements that drive efficiency and user adoption.
Qualifications
Bachelor’s degree in information technology, computer science, or related field. Supply chain nice to have. Technical certifications a plus.
Minimum 5 years’ experience as solutions analyst, data analyst, business analyst, or equivalent level with proven track record of driving results in application support, master data management, strategic planning. Prior data maintenance and supply chain management knowledge preferred. Familiarity with Cruise industry and SOX compliance and risk management practice a plus. Proficiency with CrunchTime is a preferred.
Knowledge, Skills, and Abilities
Scope: Position will report to the Director Global Sourcing Solutions and is responsible for the efficient operation of the Supply Chain application for Princess Cruises, Seabourn Cruise Line, and Holland America Line. Involves training, maintaining product descriptions, user setups, warehouse locations, and ensuring the smooth functioning of Supply Chain application. Coordination with IT teams, Financial systems team, shiboard and shoreside users across all 3 fleets as well as interaction with sister brands.
Problem solving: Determining which versions of applications to deploy or upgrade, including patches and fixes. Developing strategies for data backup, business continuity, optimized application performance. Deciding on integration strategies with other applications and systems. Ensuring applications comply with industry regulations, data protection laws, and privacy standards. Setting up monitoring tools and configuring alerts to proactively monitor application. Adjusting application configurations to optimize performance based on monitoring data and user feedback. Conducting regular audits and checks to ensure applications comply with internal policies, industry standards, and regulatory requirements. Making decisions regarding the creation, modification, or deletion of user accounts. Implementing and managing automation scripts or tools. Monitoring and managing service level agreements for application. Responding to and resolving day‑to‑day incidents and service requests related to application issues.
Impact: North America Supply Chain and Global Supply Chain.
Leadership: Minimum 5 years’ experience as solutions analyst, data analyst, business analyst, or equivalent level with proven growth to lead role. Demonstrated ability to manage projects and application support independently and provide guidance to junior staff members. No direct reports.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: Less than 25% non‑shipboard travel likely.
Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.
Location & Working Arrangements: This position is classified as “in‑office.” As an in‑office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Benefits
Health Benefits:
Cost‑effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off:
Holidays – All full‑time and part‑time with benefits employees receive days off for 8 company‑wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full‑time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part‑time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full‑time employees receive 80 hours of sick time each year. Part‑time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits:
Complementary standby cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On‑site Fitness center at our Miami campus
Equal Employment Opportunity Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
About Carnival Corporation Carnival Corporation & plc is the world’s largest leisure travel company, our mission to deliver unforgettable happiness to our guests through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
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Essential Functions
Solution Ownership, System Leadership & Inventory Governance: Serve as Lead Solutions Analyst and primary SME for Supply Chain applications (notably Crunchtime), providing strategic support and direction across brands. Lead coordination with application vendors, prioritizing issues, escalating risks, and tracking deliverables to ensure platform stability and roadmap alignment. Own and oversee testing and implementation of new releases, upgrades, and enhancements to ensure seamless operations across shipboard and shoreside environments. Direct and coordinate upgrade/maintenance activities with cross‑functional business, IT, and vessel teams. Lead communication and issue governance, ensuring timely resolution of system incidents and defects. Drive continuous improvement initiatives, designing, testing, and implementing process enhancements aligned with compliance and business priorities. Provide oversight of inventory control processes for company‑owned materials across all warehouses. Set schedules and govern the posting of inventory transactions to ensure accuracy, timeliness, and financial integrity.
Master Data Leadership & System Integration Oversight: Lead administration and governance of application master data across multiple cruise lines, ensuring accuracy, consistency, and integrity. Oversee and validate product master data, user access, and warehouse location structure to maintain operational readiness and control. Conduct recurring analysis to ensure cross‑system data alignment and proactively remediate data quality issues. Monitor and lead resolution of interface exceptions between the Supply Chain application and Oracle financial systems. Serve as primary liaison between Supply Chain, IT, GFIT, and finance stakeholders to ensure interface reliability, troubleshoot issues, and validate system fixes and enhancements.
Enablement, Knowledge Leadership & Continuous Improvement: Mentor and coach team members on system processes, best practices, and project deliverables. Provide training and functional enablement to system users across fleet and shoreside teams. Lead or support special projects and cross‑functional initiatives as assigned. Champion innovation and optimization, proposing technology enhancements and workflow improvements that drive efficiency and user adoption.
Qualifications
Bachelor’s degree in information technology, computer science, or related field. Supply chain nice to have. Technical certifications a plus.
Minimum 5 years’ experience as solutions analyst, data analyst, business analyst, or equivalent level with proven track record of driving results in application support, master data management, strategic planning. Prior data maintenance and supply chain management knowledge preferred. Familiarity with Cruise industry and SOX compliance and risk management practice a plus. Proficiency with CrunchTime is a preferred.
Knowledge, Skills, and Abilities
Scope: Position will report to the Director Global Sourcing Solutions and is responsible for the efficient operation of the Supply Chain application for Princess Cruises, Seabourn Cruise Line, and Holland America Line. Involves training, maintaining product descriptions, user setups, warehouse locations, and ensuring the smooth functioning of Supply Chain application. Coordination with IT teams, Financial systems team, shiboard and shoreside users across all 3 fleets as well as interaction with sister brands.
Problem solving: Determining which versions of applications to deploy or upgrade, including patches and fixes. Developing strategies for data backup, business continuity, optimized application performance. Deciding on integration strategies with other applications and systems. Ensuring applications comply with industry regulations, data protection laws, and privacy standards. Setting up monitoring tools and configuring alerts to proactively monitor application. Adjusting application configurations to optimize performance based on monitoring data and user feedback. Conducting regular audits and checks to ensure applications comply with internal policies, industry standards, and regulatory requirements. Making decisions regarding the creation, modification, or deletion of user accounts. Implementing and managing automation scripts or tools. Monitoring and managing service level agreements for application. Responding to and resolving day‑to‑day incidents and service requests related to application issues.
Impact: North America Supply Chain and Global Supply Chain.
Leadership: Minimum 5 years’ experience as solutions analyst, data analyst, business analyst, or equivalent level with proven growth to lead role. Demonstrated ability to manage projects and application support independently and provide guidance to junior staff members. No direct reports.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: Less than 25% non‑shipboard travel likely.
Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.
Location & Working Arrangements: This position is classified as “in‑office.” As an in‑office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Benefits
Health Benefits:
Cost‑effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off:
Holidays – All full‑time and part‑time with benefits employees receive days off for 8 company‑wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full‑time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part‑time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full‑time employees receive 80 hours of sick time each year. Part‑time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits:
Complementary standby cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On‑site Fitness center at our Miami campus
Equal Employment Opportunity Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
About Carnival Corporation Carnival Corporation & plc is the world’s largest leisure travel company, our mission to deliver unforgettable happiness to our guests through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
#J-18808-Ljbffr