UFC GYM
Overview
The MMA Sales Admin Manager is responsible for ensuring a positive customer experience personally and through Coach’s supervision. This role delivers great member service along with Private Training, Supplement revenue, and oversees scheduling, time‑keeping, and policy enforcement. The position requires a 7‑day a week availability including mornings and nights. Benefits
Bonus based on performance Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Training & development Tuition assistance Vision insurance Wellness resources Responsibilities
Sell and conduct Private Training & Small Group Training with members. Execute an effective prospecting strategy, conduct guest tours, and complete staff sales through the Turn‑Over process. Intro PT packages, build value, and re‑sign clients on full programs to hand off to the coaching staff. Generate complimentary consultations to sell personal training programs. Accurately administer client programs, supplement purchases, measurement tracking, and workout programs. Assist in all revenue‑generating activities, including but not limited to complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc. Achieve monthly revenue objectives for Private Training and Supplements. Review daily club sales performance with the fitness manager and VP of fitness to identify issues and clarify behaviors needed to meet goals. Administer company policies as they relate to the sales process. Independently schedule and manage client appointments to ensure optimal time management and service delivery. Coordinate with clients to arrange sessions, meetings, or service visits according to their availability and needs. Maintain up‑to‑date scheduling records and adjust as needed. Oversee the full scheduling lifecycle for individual client appointments. Work with the fitness manager to ensure coaches are productive and revenue and service goals are met. Set monthly, weekly, daily goals and conduct meetings with coaches to review performance and operations and offer direction, motivation, and guidance toward achieving personal and club goals. Handle member service matters such as providing tours of the club, explaining services offered by the coaching department, and signing a member up for training agreements and appointments. Mediated member issues and concerns in a timely and effective manner, elevating issues when appropriate. Perform various administrative and housekeeping duties within assigned areas as needed. Alert operations staff of repairs and maintenance needs in the club; conduct daily facility walk‑throughs. Supervise coach sales activities; review agreements and prepare daily paperwork. Comply with operational procedures in the club and follow up with compliance checks through the monitoring of club systems and employee performance. Qualifications
In depth knowledge of personal training techniques from assessment to program design, and sales. In depth experience and thorough Mixed Martial Arts technical ability related to striking/grappling (MMA Sales Admin Manager Only). Must be able to operate and adjust all fitness equipment. Knowledge of company policies, practices and procedures, including emergency and safety procedures. Strong interpersonal and communication skills; demonstration of friendly, enthusiastic, and positive attitude. Possesses strong customer service focus; responds professionally to requests and inquiries from guests, members, and staff. Understands and follows oral and written instructions; communicates clearly and concisely. Posesses strong organizational skills; understand basic record keeping practices and procedures; demonstrate ability to organize and prioritize multiple tasks. Must be computer proficient, with basic skills in Microsoft Word and Excel. Adhere to meal and rest break periods and must clock in and out for all shift times. Minimum of one certification from an organization recognized by UFC Gym. Current CPR/AED certification. High school diploma or GED. Four‑year degree in a related field recognized by UFC Gym (preferred). Minimum 2 years of related experience. Experience in management/employee relations preferred. While performing the duties of this job, the employee is regularly required to stand; lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking; must be able to frequently lift and/or move up to 45+ lbs.
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The MMA Sales Admin Manager is responsible for ensuring a positive customer experience personally and through Coach’s supervision. This role delivers great member service along with Private Training, Supplement revenue, and oversees scheduling, time‑keeping, and policy enforcement. The position requires a 7‑day a week availability including mornings and nights. Benefits
Bonus based on performance Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Training & development Tuition assistance Vision insurance Wellness resources Responsibilities
Sell and conduct Private Training & Small Group Training with members. Execute an effective prospecting strategy, conduct guest tours, and complete staff sales through the Turn‑Over process. Intro PT packages, build value, and re‑sign clients on full programs to hand off to the coaching staff. Generate complimentary consultations to sell personal training programs. Accurately administer client programs, supplement purchases, measurement tracking, and workout programs. Assist in all revenue‑generating activities, including but not limited to complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc. Achieve monthly revenue objectives for Private Training and Supplements. Review daily club sales performance with the fitness manager and VP of fitness to identify issues and clarify behaviors needed to meet goals. Administer company policies as they relate to the sales process. Independently schedule and manage client appointments to ensure optimal time management and service delivery. Coordinate with clients to arrange sessions, meetings, or service visits according to their availability and needs. Maintain up‑to‑date scheduling records and adjust as needed. Oversee the full scheduling lifecycle for individual client appointments. Work with the fitness manager to ensure coaches are productive and revenue and service goals are met. Set monthly, weekly, daily goals and conduct meetings with coaches to review performance and operations and offer direction, motivation, and guidance toward achieving personal and club goals. Handle member service matters such as providing tours of the club, explaining services offered by the coaching department, and signing a member up for training agreements and appointments. Mediated member issues and concerns in a timely and effective manner, elevating issues when appropriate. Perform various administrative and housekeeping duties within assigned areas as needed. Alert operations staff of repairs and maintenance needs in the club; conduct daily facility walk‑throughs. Supervise coach sales activities; review agreements and prepare daily paperwork. Comply with operational procedures in the club and follow up with compliance checks through the monitoring of club systems and employee performance. Qualifications
In depth knowledge of personal training techniques from assessment to program design, and sales. In depth experience and thorough Mixed Martial Arts technical ability related to striking/grappling (MMA Sales Admin Manager Only). Must be able to operate and adjust all fitness equipment. Knowledge of company policies, practices and procedures, including emergency and safety procedures. Strong interpersonal and communication skills; demonstration of friendly, enthusiastic, and positive attitude. Possesses strong customer service focus; responds professionally to requests and inquiries from guests, members, and staff. Understands and follows oral and written instructions; communicates clearly and concisely. Posesses strong organizational skills; understand basic record keeping practices and procedures; demonstrate ability to organize and prioritize multiple tasks. Must be computer proficient, with basic skills in Microsoft Word and Excel. Adhere to meal and rest break periods and must clock in and out for all shift times. Minimum of one certification from an organization recognized by UFC Gym. Current CPR/AED certification. High school diploma or GED. Four‑year degree in a related field recognized by UFC Gym (preferred). Minimum 2 years of related experience. Experience in management/employee relations preferred. While performing the duties of this job, the employee is regularly required to stand; lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking; must be able to frequently lift and/or move up to 45+ lbs.
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