JPS Tech Solutions
IT Specialist – JPS Tech Solutions
Job Category: IT Specialist
Job Type: Hybrid
Job Location: Chicago, Illinois
Compensation: Depends on Experience (W2)
Contract Type: Contract – 6 months with potential to extend
W2 only; C2C not considered.
Company Overview
Grant Thornton is a major audit, tax, and advisory services company offering a broad range of services in strategy and consulting, operations, technology and more across various industries.
This position may be offered to a candidate authorized to work in the US for his/her/their stated employer, without any restrictions which would prevent the candidate from working on the proposed assignment for the duration of the assignment period.
Overview
The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast‑paced environment.
Grant Thornton employees are fully billable and require nearly 100% laptop uptime.
The CX Associate is the first on‑site responder and starts our Customer’s Experience journey.
They will provide an enhanced level of hands‑on and remote support for a specific office or offices.
Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience.
Responsibilities
Provide enhanced IT customer support to assigned offices, including in‑office walk‑ups.
Help customers manage software installations and hardware repair.
Guide customers on troubleshooting issues.
Maintain technical knowledge regarding GT’s applications and services.
Own issues and bring them to resolution as quickly as possible while providing proactive updates.
Communicate clearly and maintain strong communication skills.
Know the escalation path for complex laptop issues for quick resolution.
Participate in MIM calls for offices of support to assist with gathering information, troubleshooting and testing solutions.
Troubleshoot issues in a Windows 10, Office 365 and SharePoint environment.
Utilize remote support tools where a technician is not on site.
Find solutions from previous cases using the Knowledge Base.
Communicate knowledge gaps in issue resolution.
Ensure tickets and asset management system are properly updated.
Participate in testing of images and software deployments at the pilot level to ensure documentation accuracy.
Assist with events in offices or conferences.
Provide on‑site support for client meetings.
Perform weekly maintenance of on‑site printers, access points, conference‑room technology, MDF closets and phone equipment.
Maintain on‑site IT space and routinely monitor inventory stock.
Provide concise and detailed information on issues when escalating to other groups or Customer Experience leaders.
Take ownership of tasks and manage them to completion, soliciting help when needed.
Show flexibility to learn new technologies and adapt quickly.
Perform other duties as assigned.
Qualifications
Bachelor’s degree or equivalent combination of education and experience.
2–3 years of experience in field service support in the technology industry.
Prior experience with end‑user services, information technology or related field.
Strong knowledge of Windows operating systems.
Strong knowledge of Office products.
Experience with Remedy or ServiceNow ticket systems.
Established laptop hardware experience.
Understanding of mobile device calendar and mail support for iOS and Android.
Basic analytical and problem‑solving skills.
Experience working with printers, copiers, faxes, video conferencing and other multimedia technology.
Strong interpersonal skills to interact with clients and team members.
Strong organizational and communication skills.
Ability to work independently and within a team environment.
Other Details
Duration: Contract – 6 months with potential to extend.
Position offered to US‑authorized employees without restrictions on assignment duration.
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Job Category: IT Specialist
Job Type: Hybrid
Job Location: Chicago, Illinois
Compensation: Depends on Experience (W2)
Contract Type: Contract – 6 months with potential to extend
W2 only; C2C not considered.
Company Overview
Grant Thornton is a major audit, tax, and advisory services company offering a broad range of services in strategy and consulting, operations, technology and more across various industries.
This position may be offered to a candidate authorized to work in the US for his/her/their stated employer, without any restrictions which would prevent the candidate from working on the proposed assignment for the duration of the assignment period.
Overview
The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast‑paced environment.
Grant Thornton employees are fully billable and require nearly 100% laptop uptime.
The CX Associate is the first on‑site responder and starts our Customer’s Experience journey.
They will provide an enhanced level of hands‑on and remote support for a specific office or offices.
Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience.
Responsibilities
Provide enhanced IT customer support to assigned offices, including in‑office walk‑ups.
Help customers manage software installations and hardware repair.
Guide customers on troubleshooting issues.
Maintain technical knowledge regarding GT’s applications and services.
Own issues and bring them to resolution as quickly as possible while providing proactive updates.
Communicate clearly and maintain strong communication skills.
Know the escalation path for complex laptop issues for quick resolution.
Participate in MIM calls for offices of support to assist with gathering information, troubleshooting and testing solutions.
Troubleshoot issues in a Windows 10, Office 365 and SharePoint environment.
Utilize remote support tools where a technician is not on site.
Find solutions from previous cases using the Knowledge Base.
Communicate knowledge gaps in issue resolution.
Ensure tickets and asset management system are properly updated.
Participate in testing of images and software deployments at the pilot level to ensure documentation accuracy.
Assist with events in offices or conferences.
Provide on‑site support for client meetings.
Perform weekly maintenance of on‑site printers, access points, conference‑room technology, MDF closets and phone equipment.
Maintain on‑site IT space and routinely monitor inventory stock.
Provide concise and detailed information on issues when escalating to other groups or Customer Experience leaders.
Take ownership of tasks and manage them to completion, soliciting help when needed.
Show flexibility to learn new technologies and adapt quickly.
Perform other duties as assigned.
Qualifications
Bachelor’s degree or equivalent combination of education and experience.
2–3 years of experience in field service support in the technology industry.
Prior experience with end‑user services, information technology or related field.
Strong knowledge of Windows operating systems.
Strong knowledge of Office products.
Experience with Remedy or ServiceNow ticket systems.
Established laptop hardware experience.
Understanding of mobile device calendar and mail support for iOS and Android.
Basic analytical and problem‑solving skills.
Experience working with printers, copiers, faxes, video conferencing and other multimedia technology.
Strong interpersonal skills to interact with clients and team members.
Strong organizational and communication skills.
Ability to work independently and within a team environment.
Other Details
Duration: Contract – 6 months with potential to extend.
Position offered to US‑authorized employees without restrictions on assignment duration.
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