EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Phoenix, Arizona, United States, 85003
ServiceNow Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location
In the digital economy, upgrading outdated processes, systems and information is vital. EY’s ServiceNow Consulting Senior Manager will play a leading role in delivering transforming solutions for prestigious global clients, providing the competitive edge needed to overcome complex technical and creative challenges.
The opportunity Lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑facing role offers opportunities to motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical and leadership skills.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring all objectives are met.
Develop resource plans and budgets, managing engagement economics effectively.
Skills And Attributes For Success
Drive and support sales activities alongside EY pursuit teams, including proposals and engagement estimates.
Lead and develop ServiceNow‑enabled transformations, working with senior client executives on business cases, roadmaps and solution architectures.
Act as engagement manager across all ServiceNow ESM/GBS domains, overseeing design, configuration, testing and deployment.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants.
Build and foster client relationships, demonstrating EY services’ value.
Apply business acumen for fact‑based decisions and conflict resolution.
Provide industry‑leading practice expertise for ServiceNow implementations across non‑IT business functions.
Analyze service‑management capabilities and recommend leading‑practice transformations.
Lead process design sessions and facilitate requirements workshops with functional or business‑process SMEs.
Support both waterfall and agile delivery models, including planning, status reporting, budgeting and risk/issue logs.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required; Master’s degree preferred.
5–7 years of ServiceNow implementation experience.
5–7 years of Big‑4 or equivalent consulting experience at Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills, including executive communication, adaptability, problem solving and relationship building.
Strong presentation and road‑mapping skills for all management levels.
Experience defining contextual, conceptual and logical models that align business and technical capabilities.
Leadership experience with supervising teams.
Valid U.S. driver's license.
Ability to travel up to 60% of the time.
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Experience in performance analytics and reporting, including certifications.
Source to Pay, Employee Center, Legal Service Delivery and Workplace Service Delivery experience.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For Intellectually curious individuals with a passion for innovation, excellent communication, negotiation skills, and the ability to articulate big ideas to senior leaders without technical backgrounds.
What We Offer
Competitive compensation and benefits: base salary ranges from $171,600 to $392,100 in the U.S., with additional benefits including medical, dental, pension, 401(k), paid time off and more.
Hybrid work model: most people in client‑serving roles work together in person 40–60% of the time during engagements.
Flexible vacation policy, paid holidays, and various leaves.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. For assistance with application or accommodation requests, please call 1‑800‑EY‑HELP or email ssc.customersupport@ey.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industry Professional Services
#J-18808-Ljbffr
The opportunity Lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑facing role offers opportunities to motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical and leadership skills.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring all objectives are met.
Develop resource plans and budgets, managing engagement economics effectively.
Skills And Attributes For Success
Drive and support sales activities alongside EY pursuit teams, including proposals and engagement estimates.
Lead and develop ServiceNow‑enabled transformations, working with senior client executives on business cases, roadmaps and solution architectures.
Act as engagement manager across all ServiceNow ESM/GBS domains, overseeing design, configuration, testing and deployment.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants.
Build and foster client relationships, demonstrating EY services’ value.
Apply business acumen for fact‑based decisions and conflict resolution.
Provide industry‑leading practice expertise for ServiceNow implementations across non‑IT business functions.
Analyze service‑management capabilities and recommend leading‑practice transformations.
Lead process design sessions and facilitate requirements workshops with functional or business‑process SMEs.
Support both waterfall and agile delivery models, including planning, status reporting, budgeting and risk/issue logs.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required; Master’s degree preferred.
5–7 years of ServiceNow implementation experience.
5–7 years of Big‑4 or equivalent consulting experience at Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills, including executive communication, adaptability, problem solving and relationship building.
Strong presentation and road‑mapping skills for all management levels.
Experience defining contextual, conceptual and logical models that align business and technical capabilities.
Leadership experience with supervising teams.
Valid U.S. driver's license.
Ability to travel up to 60% of the time.
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Experience in performance analytics and reporting, including certifications.
Source to Pay, Employee Center, Legal Service Delivery and Workplace Service Delivery experience.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For Intellectually curious individuals with a passion for innovation, excellent communication, negotiation skills, and the ability to articulate big ideas to senior leaders without technical backgrounds.
What We Offer
Competitive compensation and benefits: base salary ranges from $171,600 to $392,100 in the U.S., with additional benefits including medical, dental, pension, 401(k), paid time off and more.
Hybrid work model: most people in client‑serving roles work together in person 40–60% of the time during engagements.
Flexible vacation policy, paid holidays, and various leaves.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. For assistance with application or accommodation requests, please call 1‑800‑EY‑HELP or email ssc.customersupport@ey.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industry Professional Services
#J-18808-Ljbffr