American Family Care is hiring: Front Office Lead Medical Assistant in San Diego

Front Office Lead Medical Assistant

AFC Urgent Care is seeking Medical Assistants with exceptional customer service skills to become part of our team. The primary responsibility of the Front Office Lead is to help manage day-to-day administrative operations in support of the clinic while providing an exceptional overall patient care experience. The Front Office Lead is expected to maintain a high degree of organizational acumen, attentiveness, and professionalism.

Primary Responsibilities:

1. Be proficient in essential Front Office functions and basic Back Office operations.
2. Assists in the training and development of support staff.
3. Assist Providers navigate the EHR/EMR features and functions.
4. Liaisons with medical facilities, employers, billing and payers regarding referrals and requests.
5. Oversee compliance weekly day sheet records, daily task logs, and patient disposition logs.
6. Audit patient charts to ensure charges entered into the EMR are complete, timely, and accurate.
7. Perform patient callbacks, follow-up, and appointment reminder calls.
8. Process mail and requests for medical records or other information.
9. Assist with scheduling as directed.
10. Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
11. Manage Worker's Comp, Immigration Physicals, DoT Physicals, and other special programs.
12. Diplomatically resolve patient complaints while maintaining strict confidentiality.
13. Ensure cleanliness of all common spaces.

Requirements include: Medical Assistant Certificate Two (2) years experience as a Medical Assistant or educational equivalent. Basic Life Support (BLS) certification Must be willing to work schedule: Monday-Thursday 8AM-2PM & Sunday 8AM-6PM Possess exceptional customer service skills.