TEKsystems
Description
Our customer is looking for a desktop support technician to provide onsite support at their San Francisco location. This person will be the sole IT technician providing support to 15 employees. Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team. This person will be responsible for providing level 1‑2 onsite technical support; if an issue cannot be resolved, it can be escalated to the team in Baltimore. There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service to the customer’s colleagues. Day‑to‑day this person will be responsible for troubleshooting hardware/software issues, imaging and upgrading devices in an O365 and Windows 10 environment. Interpersonal skills are extremely important for this role; they are looking for someone who is comfortable providing face‑to‑face support.
Top Skills Details Desktop Support, Windows 10, Customer service
Additional Skills & Qualifications
Customer oriented – Deliver high‑level customer support and training to employees at all levels, explain and resolve complex technical issues to a non‑technical audience, and act as the face of the Technology Team.
A self‑starter – Respond quickly to operational tasks, identify opportunities for process improvement, prioritize tasks, work independently and remotely, and supervise vendor visits to ensure site work is completed.
A natural problem solver – Identify challenges, analyze root causes, understand the rationale behind current setups, and propose changes to improve where needed.
Job Type & Location This is a Contract to Hire position based out of San Francisco, CA.
Pay and Benefits The pay range for this position is $38.00 – $47.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in San Francisco, CA.
Application Deadline This position is anticipated to close on Dec 23, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Top Skills Details Desktop Support, Windows 10, Customer service
Additional Skills & Qualifications
Customer oriented – Deliver high‑level customer support and training to employees at all levels, explain and resolve complex technical issues to a non‑technical audience, and act as the face of the Technology Team.
A self‑starter – Respond quickly to operational tasks, identify opportunities for process improvement, prioritize tasks, work independently and remotely, and supervise vendor visits to ensure site work is completed.
A natural problem solver – Identify challenges, analyze root causes, understand the rationale behind current setups, and propose changes to improve where needed.
Job Type & Location This is a Contract to Hire position based out of San Francisco, CA.
Pay and Benefits The pay range for this position is $38.00 – $47.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in San Francisco, CA.
Application Deadline This position is anticipated to close on Dec 23, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr