Jobs via Dice
Job Summary
Desktop Support Analyst role: onsite support at San Francisco location; sole IT technician for 15 employees; level 1‑2 support; ability to provide direct face‑to‑face assistance. Responsibilities
Provide level 1–2 onsite technical support. Escalate unresolved issues to the team in Baltimore. Proactively identify and implement solutions to enhance efficiency and service quality. Troubleshoot hardware and software issues, image and upgrade devices in an O365 and Windows 10 environment. Deliver customer training and support for employees at all levels. Qualifications & Skills
Customer‑oriented, with excellent customer service and interpersonal skills; able to explain and resolve complex technical issues to non‑technical audiences. Self‑starter, quick to respond to tasks, prioritize, work independently, and supervise vendor visits. Natural problem solver: identify challenges, analyze root causes, suggest improvements. Proficient with Exchange, O365, Active Directory, printer support, AV support, and imaging solutions. Employment Type & Location
Contract‑to‑Hire, fully onsite in San Francisco, CA. Pay
$38.00 – $47.00 per hour. Benefits
Eligible benefits include medical, dental & vision, critical illness, accidental & hospital coverage, 401(k) with pre‑tax and Roth options, life insurance, disability, Health Spending Account, transportation benefits, Employee Assistance Program and paid time off. Benefits are subject to eligibility, plan terms and may change. Application Deadline
This position is anticipated to close on December 23, 2025. Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Desktop Support Analyst role: onsite support at San Francisco location; sole IT technician for 15 employees; level 1‑2 support; ability to provide direct face‑to‑face assistance. Responsibilities
Provide level 1–2 onsite technical support. Escalate unresolved issues to the team in Baltimore. Proactively identify and implement solutions to enhance efficiency and service quality. Troubleshoot hardware and software issues, image and upgrade devices in an O365 and Windows 10 environment. Deliver customer training and support for employees at all levels. Qualifications & Skills
Customer‑oriented, with excellent customer service and interpersonal skills; able to explain and resolve complex technical issues to non‑technical audiences. Self‑starter, quick to respond to tasks, prioritize, work independently, and supervise vendor visits. Natural problem solver: identify challenges, analyze root causes, suggest improvements. Proficient with Exchange, O365, Active Directory, printer support, AV support, and imaging solutions. Employment Type & Location
Contract‑to‑Hire, fully onsite in San Francisco, CA. Pay
$38.00 – $47.00 per hour. Benefits
Eligible benefits include medical, dental & vision, critical illness, accidental & hospital coverage, 401(k) with pre‑tax and Roth options, life insurance, disability, Health Spending Account, transportation benefits, Employee Assistance Program and paid time off. Benefits are subject to eligibility, plan terms and may change. Application Deadline
This position is anticipated to close on December 23, 2025. Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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