Dossier - Digital Competency Management
Implementation Specialist (SaaS Healthcare)
Dossier - Digital Competency Management, Palo Alto, California, United States, 94306
1 week ago Be among the first 25 applicants
Dossier - Digital Competency Management provided pay range This range is provided by Dossier - Digital Competency Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $60,000.00/yr
Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.
Implementation Specialist Overview This role is responsible for the end-to-end process of customer implementation projects, from onboarding and system configuration to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross‑functional teams, engages with customers, and leverages technical and project‑management skills to drive successful outcomes.
Job Responsibilities
Take ownership of customer implementation projects from Kick‑Off to Go‑Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded.
Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing.
Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations.
Train customers on the use of the software, including best practices and workflow optimization.
Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process.
Coordinate collaboratively with internal teams to meet project milestones.
Ensure a smooth transition from implementation to Customer Success.
Qualifications
Bachelor's degree – Nursing Informatics degree IDEAL
2+ years of software implementation experience
Experience in a healthcare setting definitely a PLUS
Skills
Project Management
Critical thinking and problem‑solving
Strong time management and organization
Excellent verbal and written communication
Empathy
Customer Service mindset and focus
Curiosity and self‑motivation
Confidence and resilience
Benefits We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!? 401(k), Unlimited PTO, Health Insurance and… 100% remote! You can work from ANYWHERE!
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service
IT Services and IT Consulting
Referrals increase your chances of interviewing at Dossier - Digital Competency Management by 2x
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Dossier - Digital Competency Management provided pay range This range is provided by Dossier - Digital Competency Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $60,000.00/yr
Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.
Implementation Specialist Overview This role is responsible for the end-to-end process of customer implementation projects, from onboarding and system configuration to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross‑functional teams, engages with customers, and leverages technical and project‑management skills to drive successful outcomes.
Job Responsibilities
Take ownership of customer implementation projects from Kick‑Off to Go‑Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded.
Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing.
Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations.
Train customers on the use of the software, including best practices and workflow optimization.
Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process.
Coordinate collaboratively with internal teams to meet project milestones.
Ensure a smooth transition from implementation to Customer Success.
Qualifications
Bachelor's degree – Nursing Informatics degree IDEAL
2+ years of software implementation experience
Experience in a healthcare setting definitely a PLUS
Skills
Project Management
Critical thinking and problem‑solving
Strong time management and organization
Excellent verbal and written communication
Empathy
Customer Service mindset and focus
Curiosity and self‑motivation
Confidence and resilience
Benefits We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!? 401(k), Unlimited PTO, Health Insurance and… 100% remote! You can work from ANYWHERE!
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service
IT Services and IT Consulting
Referrals increase your chances of interviewing at Dossier - Digital Competency Management by 2x
#J-18808-Ljbffr