PrestigePEO
Position Summary
PrestigePEO is seeking a
client-focused, HR Time & Attendance Analyst
to join our growing team. In this role, you will provide front‑line support to clients and internal stakeholders regarding time‑keeping platforms.
Key Responsibilities
Client Support & Troubleshooting
Serve as a primary point of contact for client inquiries related to time‑keeping platforms, including Kronos, TimeCo, and PTO in PrismHR
Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing
Guide clients through system navigation, functionality questions, and problem resolution in real‑time
System Configuration & Administration
Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals
Support onboarding of new clients and system users within time‑keeping platforms
Reporting & Feedback
Track, log, and report on client interactions, open issues, and resolutions using internal systems
Identify patterns or recurring issues and suggest improvements to workflows or training materials
Required Experience & Qualifications
1–3 years of experience with time‑keeping, HRIS, or payroll systems
Experience working with a time and labor management system
Prior experience in a client‑facing role, with a strong focus on customer service and communication
Working knowledge of time‑keeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus
Key Skills & Competencies
Excellent verbal and written communication skills with a strong customer service orientation
Comfortable managing a high volume of inquiries while maintaining attention to detail and follow‑through
Strong troubleshooting and problem‑solving skills; persistent in finding root causes and driving resolution
Self‑motivated with the ability to work independently and as part of a cross‑functional team
Capable of leading virtual trainings or client walkthroughs via Zoom or Teams
Salary based on experience up to
$75,000 .
Hybrid work schedule: 3 days in the office.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Human Resources
Industries Internet Publishing
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client-focused, HR Time & Attendance Analyst
to join our growing team. In this role, you will provide front‑line support to clients and internal stakeholders regarding time‑keeping platforms.
Key Responsibilities
Client Support & Troubleshooting
Serve as a primary point of contact for client inquiries related to time‑keeping platforms, including Kronos, TimeCo, and PTO in PrismHR
Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing
Guide clients through system navigation, functionality questions, and problem resolution in real‑time
System Configuration & Administration
Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals
Support onboarding of new clients and system users within time‑keeping platforms
Reporting & Feedback
Track, log, and report on client interactions, open issues, and resolutions using internal systems
Identify patterns or recurring issues and suggest improvements to workflows or training materials
Required Experience & Qualifications
1–3 years of experience with time‑keeping, HRIS, or payroll systems
Experience working with a time and labor management system
Prior experience in a client‑facing role, with a strong focus on customer service and communication
Working knowledge of time‑keeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus
Key Skills & Competencies
Excellent verbal and written communication skills with a strong customer service orientation
Comfortable managing a high volume of inquiries while maintaining attention to detail and follow‑through
Strong troubleshooting and problem‑solving skills; persistent in finding root causes and driving resolution
Self‑motivated with the ability to work independently and as part of a cross‑functional team
Capable of leading virtual trainings or client walkthroughs via Zoom or Teams
Salary based on experience up to
$75,000 .
Hybrid work schedule: 3 days in the office.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Human Resources
Industries Internet Publishing
#J-18808-Ljbffr