Starbucks
senior product manager, Customer Insights & Performance
Starbucks, Seattle, Washington, us, 98127
Now Brewing – Senior Product Manager, Customer Insights & Performance!
From the beginning, Starbucks set out to be a different kind of company, celebrating coffee and the rich tradition while fostering a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by service to others.
Responsibilities
Create a unified view of the customer for leadership through compelling storytelling and synthesis of insights.
Collaborate with marketing, product, and digital teams to ensure customer insights inform planning and execution.
Translate complex data into actionable insights that guide decisions and investments across the business.
Act as the voice of the customer in strategic discussions, shaping priorities and identifying growth opportunities.
Monitor emerging trends and evolving customer needs to recommend actions that enhance the customer experience.
Qualifications and Requirements
Bachelor’s degree or equivalent related work experience (or four years US military experience in a related MOS/C); MBA preferred.
8+ years of experience in customer insights, consulting, or related roles.
Exceptional communication and storytelling skills; able to influence senior stakeholders.
Proven ability to lead development of customer strategies from conception to implementation.
Strong analytical skills and experience with data visualization tools (e.g., Tableau, Power BI).
Familiarity with customer research methodologies and performance measurement frameworks.
Starbucks Coffee Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to applicants with disabilities.
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Responsibilities
Create a unified view of the customer for leadership through compelling storytelling and synthesis of insights.
Collaborate with marketing, product, and digital teams to ensure customer insights inform planning and execution.
Translate complex data into actionable insights that guide decisions and investments across the business.
Act as the voice of the customer in strategic discussions, shaping priorities and identifying growth opportunities.
Monitor emerging trends and evolving customer needs to recommend actions that enhance the customer experience.
Qualifications and Requirements
Bachelor’s degree or equivalent related work experience (or four years US military experience in a related MOS/C); MBA preferred.
8+ years of experience in customer insights, consulting, or related roles.
Exceptional communication and storytelling skills; able to influence senior stakeholders.
Proven ability to lead development of customer strategies from conception to implementation.
Strong analytical skills and experience with data visualization tools (e.g., Tableau, Power BI).
Familiarity with customer research methodologies and performance measurement frameworks.
Starbucks Coffee Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to applicants with disabilities.
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