CX Operations Lead — AI-Driven SaaS & Growth

A leading biotechnology company in Boston is seeking a CX Operations Manager to enhance customer experience processes and optimize tools. The ideal candidate will have over 5 years in SaaS Customer Experience and proficiency with tools like Salesforce and Zendesk. Responsibilities include maintaining CX dashboards, driving cross-functional improvements, and leading AI-powered automation initiatives. This role offers a competitive salary and flexible hybrid work arrangement, ensuring a balance between in-office collaboration and remote work. #J-18808-Ljbffr